CR Facts provides background information on corporate responsibility (CR) and sustainability issues at Deutsche Telekom.
Our current corporate responsibility report is available at
CR clause for suppliers
Our corporate social responsibility and anti-corruption clause, or CR clause, has been a permanent feature of our General Terms and Conditions for Purchasing since June 2013. In 13 paragraphs, the CR clause describes our ethical, social and environmental principles, how we require our suppliers to comply with these principles and how this is monitored through our supplier audits.
The CR clause expressly refers to current internal standards, the Code of Conduct and Deutsche Telekom's Social Charter and emphasizes their applicability for suppliers and sub-suppliers working with our Group. The clause gives Telekom the right to demand that suppliers provide information on human rights, labor and environmental standards as well as on activities they are performing to fight corruption and fraud within their sphere of responsibility and influence. It also gives Telekom the right to review the accuracy of this information. Every time a supplier signs an agreement with Telekom, they also place themselves under the obligation to use concrete measures to prevent and fight corruption, to make the goods and services they supply to Telekom more environmentally friendly and energy efficient and to provide information on the materials they use. We expressly list legal regulations and international standards that enforce supplier accountability and make these a component of the agreement. Last but not least, the CR clause regulates sanction options that Telekom can use to respond to violations of CR-related contractual terms.
The Mobile Communications Customer Center
With its Mobile Communications Customer Center, Deutsche Telekom has been providing its mobile customers an online platform for over ten years where they can manage all their contract and billing issues conveniently online. Customers can visit the center, for example, to look at their latest billing information (updated daily) or make changes to their personal billing data online. The Mobile Communications Customer Center does away with the need for printed bills, which reduces paper consumption. Customer service is also improved thanks to increased transparency of plan conditions and billing processes.
Deutsche Telekom's foundation
Deutsche Telekom AG founded its Deutsche Telekom Stiftung foundation in 2003. The organization currently has a foundation capital of 150 million euros, making it one of the largest corporate foundations in Germany. It is dedicated to improving education levels in science, technology, engineering and mathematics (STEM subjects) throughout Germany. The foundation also encourages employees to get involved in teaching STEM subjects at day care centers and schools. Focus points include early education, classes & more, teacher training, talent development, and creating awareness.
Analysts are expecting to see data traffic increase 10 to 50 times by 2020. We need to increase the transmission efficiency in our networks considerably in order to manage these large volumes. That is why Telekom is testing a new kind of network architecture in Croatia with its TeraStream project.
Our current network architecture grew organically. Our networks are based on different technologies and control methods that can slow down data transfer. This can happen when data packets need to be transferred through different network components, for example. We are looking to radically simplify our network architecture with the TeraStream project in order to accelerate data transfer. In this context, we are linking network and cloud technologies, which also makes it easier to quickly launch new services. With the TeraStream project we enable network access speeds of up to one Gbit/s and reduced data transfer costs significantly.
"Cosmote Scholarships", a program launched in 2010 by Cosmote Romania, grants five students a year financial support during their academic studies. From hundreds of applicants a jury assesses leadership skills and drive for excellence. Cosmote awarded about €40,000 during the last four years of the program.
Christmas Charity Auction
The Christmas Charity Auction of T-Mobile Poland is an annual ebay-style auction run since 2002. Bidding takes place on the corporate intranet portal, with the amount raised by employees being doubled by the company. Each year a competition is held to decide which NGOs and volunteers get a grant. The project gives employees a range of opportunities to join in and help while also enabling them to discover new skills and the motivation to trigger new activities.
National sponsor of the Deutsche Sporthilfe foundation
Deutsche Telekom is a partner of the Deutsche Sporthilfe foundation. In addition to providing financial support, the partnership includes various programs to support dual careers for athletes and providing telecommunications expertise and attractive offers to Sporthilfe athletes. Telekom experts give Sporthilfe athletes tips on how to conduct themselves at interviews and prepare impressive interview documents several times a year within the scope of applicant training. At the trainings, well-known mentors talk about the challenges of balancing competitive sports and a career.
The athletes also have the opportunity to apply for internships or job offers at Telekom using a special password. We take longer training periods or the failure to meet criteria such as internships or working abroad into special consideration due to the double load the athletes are subject to. Through our involvement with this organization Telekom gains determined, performance-oriented top athletes as members of its junior staff.
Community Volunteering Week
The German National Network for Civil Society (BBE) has been hosting Germany's largest volunteer initiative, Community Volunteering Week, since 2004. "Be strong, get involved!" is the shared slogan of the initiatives, associations, government agencies, foundations and companies that participate in Community Volunteering Week with numerous projects, innovative ideas and different campaigns dealing with a variety of topics. The main goal is sustainable sponsorship of community organizations and volunteering in all areas of society and politics.
During Community Volunteering Week, Telekom offers its employees opportunities to volunteer and participate in activities initiated by BBE. Numerous Deutsche Telekom employees throughout Germany take this opportunity to support partner organizations. They work afternoon shifts at day care and youth centers in Berlin or offer media skills training for people with disabilities in collaboration with the Lebenshilfe aid organization, for example.
The Deutsche Telekom Design Principles
Deutsche Telekom introduced its mandatory Design Principles for product development in late 2009. These principles are in line with our Group strategy. They include not only design-related considerations but also sustainability aspects, which were put into more specific terms in our Sustainability Guideline for Product Design. The Design Principles help us to ensure that sustainability factors play a role in how our products are designed. They also form the basis for our Experience Style Guide and make sure that we offer a consistent, Telekom-specific product and service experience to our customers. Of course, they are also in line with Deutsche Telekom's sustainability strategy.
The Deutsche Telekom Design Principles at a glance
- Act responsibly. Think globally.
- Analyze and picture the future to design toward it.
- Create moments for sharing.
- Support throughout the day.
- Start with emotion.
- Focus on core benefit.
- Use learned recognition with a new interpretation.
- Be coherent.
- Design with passion and care for detail.
- Create desire at first glance.
Germany’s Relief Coalition, Deutschland Hilft
Germany’s Relief Coalition, Deutschland Hilft is a coalition of German aid organizations that provide disaster and emergency aid. Deutsche Telekom has been supporting the coalition since 2003. We have provided millions of euros through immediate and employee donations. Birgit Klesper, Senior Vice President for Group Transformational Change & Corporate Responsibility (GCCR) at Deutsche Telekom, became a member of the alliance’s board of trustees in May 2012. Deutsche Telekom also supports rebuilding and prevention efforts.
“Our world is you” Program
The "Our World is You" Program launched by Cosmote in Greece in 2011 enhances the company's contribution to society and bonding with customers. This campaign invites Cosmote customers to communicate their wishes for a better world via Facebook and inspire the company to take action in the field of social work and volunteering. The proposals communicated in this way are then evaluated and those selected implemented with the proactive participation of the customer in question. Through this campaign Cosmote gives all its customers the chance to see their idea of how to make the world a better place to live in become reality.
The aim of the Digital Bridge launched by Telekom's Hungarian subsidiary Magyar back in 2004 is to teach inhabitants of small, disadvantaged settlements with few inhabitants how and what the internet can be used for, and to support local and regional IT development. All those interested in the program are helped by Magyar Telekom's volunteers through advice tailored to their individual needs. In line with its commitment to sustainable development, Magyar Telekom makes an effort to overcome the negative consequences of the spread of ICT and enhance its positive impacts. The initiative is designed to present the accomplishments of ICT in areas where the digital gap is present.
Lifetime work accounts
Deutsche Telekom has been offering lifetime work accounts to all employees since 2016. The model allows for a better work-life balance in all stages of life.
Contributions to lifetime work accounts are made by way of deferred compensation, i.e., regular or one-time payments can be made to the lifetime work account from the gross monthly salary as well as from the variable component. The credit is protected against insolvency and is invested in the capital market at a guaranteed minimum interest rate.
There are different ways to use the credit:
- To finance an early or phased retirement from active working life until reaching the applicable retirement age
- To take one to twelve months off (sabbatical), which the employee can use freely to pursue their own interests
- In the context of agreements to reduce working hours (part-time)
- When taking advantage of leave options provided by law (family care, parental or care leave)
Child protection software
Telekom Deutschland's child protection software enables parents to control their children's use of the Internet, e.g., by limiting the time they can be online or setting age-appropriate filters for page content. Parents have control over which downloads and services, including chat programs and online market places, their children have access to.
Telekom Deutschland offers fixed-line customers (Telekom customers and non-Telekom customers alike) its child protection software as a free download. Since 2008 we have also been offering a service forum for this software, which can be found on our website under "Sicherheit im Netz" (security in the Internet). The site offers a discussion forum, moderated by the Telekom team, dealing with current issues and improvement measures. In 2012 Telekom's child protection software became one of the first two initiatives for the protection of minors in Germany to be recognized by the Commission for the Protection of Minors from Unsuitable Media Content (KJM). Similar tools that allow parents to control their children's use of the Internet are also offered by our national companies, including Magyar Telekom and Slovak Telekom.
Deutsche Telekom feels that it is the company's responsibility to offer disabled people the easiest possible access to Telekom's services. We set up a hotline in Germany for the deaf and hearing impaired as early as 2003. Customers can send an e-mail, fax or letter or use their video phone to talk to our specially trained employees about any problems or questions they may have. Not only are these employees fluent in sign language, they are also familiar with the problems that people with hearing impairments might have with technical equipment or settings on their cell phone.
What's more, in 2002 T-Mobile signed a master agreement with the German association for the deaf, Deutscher Gehörlosen-Bund e.V, regarding special conditions for the association's members. The agreement includes special plans for people who only use their cell phone to send messages.
Formats of stakeholder engagement
We place great value on the various ways of stakeholder engagement. You can find an overview of examples of our activities here:
|Stakeholder group||Formats of stakeholder engagement|
|General public / all stakeholders|
|Analysts and investors|
|Non-governmental organizations (NGOs)|