CR Facts provides background information on corporate responsibility (CR) and sustainability issues at Deutsche Telekom.
Our current corporate responsibility report is available at
Magyar Telekom climate-neutral
Our Hungarian national company, Magyar Telekom, has been fully climate-neutral since 2015. In order to reduce energy consumption, the company has been conducting several measures such as updating its networks and data centers and increasing the number of vehicles with alternative engines in the company fleet. Additionally, Magyar Telekom procures 100 percent of its electricity from renewable energy sources. Part of the company's electricity procurement is based on RECS certificates.
SMARTer2030 – Contributing to climate protection
State-of-the-art information and communications technology (ICT) makes life easier and encourages sustainable development. These were the findings of the SMARTer2030 study published by the Global e-Sustainability Initiative (GeSI). The study essentially shows that ICT products and services can provide extensive environmental, economic and social benefits.
In many industries, ICT makes it possible to develop innovative business models that are more resource- and cost-efficient, improve services and tap new sources of financial success. According to GeSI, not only could global CO2 emissions be reduced by up to 20 percent by 2030, macroeconomic profits of up to 11 billion euros could be generated as well. The study also predicts an increase in crop yields thanks to ICT.
CR Stakeholder Forum : Enabling sustainability – Turning visions into reality
On November 2 and 3, 2015 Deutsche Telekom hosted the 8thCR Stakeholder Forum under the slogan "Enabling sustainability – Turning visions into reality." On the first day, Deutsche Telekom employees – in particular managers – were invited to intensively learn about sustainable products and services. The second day was used by our employees to share their ideas with suppliers, NGOs and other stakeholders. The presentations, discussions and workshops all revolved around the questions: How can modern information and communication technologies like computers, the Internet, e-mail and cell phones help meet global challenges such as climate change? And: How can we make our supply chain more sustainable and transparent in cooperation with our suppliers and promote economic growth at the same time? Around 120 participants made clear recommendations for the future, e.g., greater consumer involvement and intensified cross-industry collaboration.
Raising awareness and fostering exchange at the Group: The goal of the first day was to show that every Deutsche Telekom business area makes a sustainable contribution for our customers and society. Deutsche Telekom employees presented products and solutions that help reduce energy consumption and CO2 emissions like cloud services, Connected Car, e-Mobility and Dynamic Workplace. Participants discussed these and other sustainability benefits of our current portfolio as part of subsequent round-table discussions and explored ways to expand their favorable effects.
Opportunities and challenges from a stakeholder perspective: On the second day of the event participants discussed cloud services in greater detail at a workshop with our stakeholders. Focus was placed on our Dynamic Workplace offer, which makes it possible for business customers to work from anywhere. This means that employees can avoid a trip to work and reduce CO2 emissions. Participants considered protecting data from unauthorized access (information on data protection here) to be the greatest challenge when it comes to cloud services.
At the second workshop, participants discussed smart mobility solutions such as connected cars. An analysis we carried out together with external experts showed that use of connected cars can reduce annual CO2 emissions per vehicle by 15.9 percent. Participants at this workshop referred to data protection and security as important issues. They also considered large-scale development of infrastructure to be a significant basis for benefiting from these advantages.
Blacklist of environmentally harmful materials
In 2014 we collaborated with the Fraunhofer Institute for Reliability and Microintegration to conduct a study on harmful substances in cell phones. Certain substances were identified which are ecologically harmful but not currently prohibited. We defined Deutsche Telekom's own list of prohibited materials over and above those covered by legal standards in order to send out a clear signal for a reduction in the industrial usage of substances that are problematic for the environment. In the meantime we have discussed this topic with suppliers and have already found broad consistency with the respective material blacklists at some of our suppliers. Deutsche Telekom will continue to engage in constructive dialog with other suppliers to find ways to avoid these materials.
Connected health solutions for improved healthcare
Deutsche Telekom helps shape the digital healthcare system with numerous pilot projects. The primary goal is to enable the fast, secure exchange of information between doctors, patients and health insurers.
Data collection at the patient's bedside
In 2015, Deutsche Telekom installed a digital information system with 200 iPad minis at Gemeinschaftskrankenhaus Bonn hospital. Around 150 physicians and 450 nurses use the tablets when dealing with medical findings, diagnoses and X-ray images. They can access the information they need at all times and from anywhere within the hospital; they can even modify this data from the patient's bedside. There are also advantages for patients: digital documentation is more precise and there are no errors because, for instance, a doctor's handwriting is illegible. Doctors can also carry out online medicine safety checks on the tablets to exclude reactions to other medicines.
Smart home emergency call system
We presented a smart home emergency call system at the geriatric care trade fair in Hanover in 2016. The system works using sensors installed in the home, which are connected to the software of the emergency call system. The software is able to tell the difference between, say, a person bending down to pick something up and someone who has fallen and requires help. Upon identifying a real emergency situation, the system automatically uses a secure network to alert the control center staffed by an emergency home care service around the clock. The control center establishes contact with the resident via the hands-free function. The system also gives the staff an overview of the situation on-site by creating an image made impersonal and indistinct for reasons of data privacy. The smart home emergency call system has been available since 2016.
Entertain for Hospitals: entertainment and information for patients
With Entertain for Hospitals, hospitals can offer patients a comprehensive range of entertainment formats and information directly at their bedside. The vendor-independent solution can be integrated into the respective hospital information system. This allows patients to read the information brochures made accessible to them, see their appointments or order meals. Depending on the hospital's offer, patients can also watch TV programs in the time-shift mode, download series, movies and documentaries, surf the Internet, make phone calls and play games. Around 3,000 beds had already been equipped with Entertain for Hospitals throughout Germany by the end of 2015.
Role model project for comprehensive healthcare
We are building an open, accessible, interdisciplinary IT platform for medical care for people living in Eastern Saxony in cooperation with Carus Consilium Sachsen GmbH, a subsidiary of the Dresden University Hospital. The CCS Telehealth Ostsachsen project is expected to help guarantee comprehensive, local medical care in rural regions for patients in the comfort of their own homes. Cardiac patients, for example, can use their tablets to send their vital data to the Dresdner Herzzentrum cardiology center for review. The data is processed by "telenurses," specially trained care professionals who monitor vital signs and immediately inform a physician in case of any doubt.
The pilot phase was started in 2015 after two years of development work. Initial applications, such as at-home care for congestive heart failure patients and outpatient follow-up care for stroke patients, were launched in July 2015. Introducing CCS Telehealth Ostsachsen involved creating telemedicine workstations, providing patients with tablets and IP telephones and installing high-performing servers, scanners and a central database. This approach makes the project a role model throughout Europe. The EU and the Free State of Saxony support the project, for example, by funding it with almost EUR 10 million.
Digital time clocking for farming 4.0
In 2015 we developed a time clocking system especially for farmers in collaboration with our partner MobilZeit. The solution replaces traditional paper time cards. Farm employees are given a chip having the size of a coin – when they begin or stop work, they hold the chip near a recording device. Thanks to an integrated RFID (Radio Frequency Identification) transponder, the chip can be read without contact, and the employee's work hours are automatically recorded. The data is sent to a central computer, via Deutsche Telekom's mobile network, and provided directly to the farmer via the system's evaluation software. The system helps the farmer keep up with their documentation obligations in connection with minimum wage requirements and simplifies administrative processes. The number of hours worked, for example, are immediately assigned to a specific cost center. This, in turn, makes it possible to calculate labor costs and profits in relation to harvest units.
One router, two networks: hybrid connection
In fall 2014 we began offering our customers in Germany the hybrid connection, a combination of IP fixed-line and LTE mobile communications in a single fixed-line product. When customers require more bandwidth for their DSL connection, our hybrid service automatically activates LTE using a special router. This means that the transmission rates of both networks are added together. This is particularly useful in areas where we have not been able to offer broadband Internet via the fixed network to date.
In 2014 we became the first mass-market provider worldwide to offer this type of hybrid solution. Our offer has been available throughout Germany since 2015.
Green Card for company fleet
The Deutsche Umwelthilfe (DUH) environmental organization awarded the Green Card to Deutsche Telekom's company car fleet in 2015. DUH surveyed 194 listed companies and SMEs for its study. The organization asked these companies about the average CO2 emissions produced by the company cars of the Chairman and members of the Board of Management and by the company car fleet as well as about the details of the mobility strategy. A total of only twelve companies received the Green Card for their convincing climate awareness.
We served as an excellent example with our Green Car Policy and target of reducing standard emissions of new cars within the entire vehicle fleet to an average of 110 g of CO2/km by 2015.
We set a new climate-friendly mobility target in 2016, having already achieved the previous one: to reduce the average CO2 emissions of all newly purchased vehicles (company cars and service vehicles) to 95g CO2/km by 2020.
Criteria for electricity procurement
Our national companies collect the following data from their energy providers in order to calculate the shares of renewable energy they use: transparency regarding the energy mix, share of renewable energy, share of electricity sourced from nuclear power and the emissions factor per kWh. Using these criteria, we are able to assess our electricity procurement throughout the Group in terms of sustainability and permanently increase the share of renewable energy.
Media education project with the Junges Theater Bonn
Deutsche Telekom and the Junges Theater Bonn (JTB) launched a new media education project in 2015 to raise student awareness of how to use the Internet safely. Fourth graders at elementary schools in Bonn and the region participated in a special project day. Last year, they worked together with their teachers to write their own play focusing on the opportunities and risks of the Internet. A key element of the class project was presenting the Internet as a "human machine." Different students played the role of people using the Internet, pretended to be the servers or acted as routers. Thick ropes connected the users, servers and routers. Students then had the chance to perform the play for their parents and fellow students. Deutsche Telekom has been collaborating with the JTB since 2004.
IRMGARD is the first app in Germany designed to help adults learn to read and write in German. The only other apps are designed for children and not very suitable for use by adults. IRMGARD takes into account the special needs of adults through features such as providing contact partners that speak with the adults eye-to-eye and work to motivate them. Deutsche Telekom co-financed the IRMGARD app and asked people to volunteer their time to promote use of the app.
Access to the Digital World initiative
COSMOTE supports the Access to the Digital World initiative, which works to familiarize people over 50 with the basics of computer technology, giving them access to the digital world, to further education opportunities and to life-long learning. People aged 50 and up with no computer experience are taught the basics of digital technology and offered free courses on how to use the Internet. Participants learn how to use the touchscreens in smartphones and tablets and become familiar with social networks like Skype and Facebook in two to four-hour seminars. In addition to providing financial support, COSMOTE also provides the initiative with the required hardware and technical support.
Junior Science Café
How much research is involved in a smartphone? How will we be communicating with each other in 20 years? In the Junior Science Café (JSC) project, students aged 14 through 18 organize discussion panels with experts where they can talk about science-related topics in a relaxed atmosphere. Focus is on the initiative of the students themselves. They pick the topic and the experts, plan and moderate the panel discussions and learn how to reflect on scientific topics and their society.
CR clause for suppliers
Our corporate social responsibility and anti-corruption clause, or CR clause, has been a permanent feature of our General Terms and Conditions for Purchasing since June 2013. In 13 paragraphs, the CR clause describes our ethical, social and environmental principles, how we require our suppliers to comply with these principles and how this is monitored through our supplier audits.
The CR clause expressly refers to current internal standards, the Code of Conduct and Deutsche Telekom's Social Charter and emphasizes their applicability for suppliers and sub-suppliers working with our Group. The clause gives Telekom the right to demand that suppliers provide information on human rights, labor and environmental standards as well as on activities they are performing to fight corruption and fraud within their sphere of responsibility and influence. It also gives Telekom the right to review the accuracy of this information. Every time a supplier signs an agreement with Telekom, they also place themselves under the obligation to use concrete measures to prevent and fight corruption, to make the goods and services they supply to Telekom more environmentally friendly and energy efficient and to provide information on the materials they use. We expressly list legal regulations and international standards that enforce supplier accountability and make these a component of the agreement. Last but not least, the CR clause regulates sanction options that Telekom can use to respond to violations of CR-related contractual terms.
The Mobile Communications Customer Center
With its Mobile Communications Customer Center, Deutsche Telekom has been providing its mobile customers an online platform for over ten years where they can manage all their contract and billing issues conveniently online. Customers can visit the center, for example, to look at their latest billing information (updated daily) or make changes to their personal billing data online. The Mobile Communications Customer Center does away with the need for printed bills, which reduces paper consumption. Customer service is also improved thanks to increased transparency of plan conditions and billing processes.
Deutsche Telekom's foundation
Deutsche Telekom AG founded its Deutsche Telekom Stiftung foundation in 2003. The organization currently has a foundation capital of 150 million euros, making it one of the largest corporate foundations in Germany. It is dedicated to improving education levels in science, technology, engineering and mathematics (STEM subjects) throughout Germany. The foundation also encourages employees to get involved in teaching STEM subjects at day care centers and schools. Focus points include early education, classes & more, teacher training, talent development, and creating awareness.