User help.

We have included different service features to make it easier for you to read and use this CR Report. Below is a description of how to use these service features.

Introductory pages.

In addition to critical questions and a brief topical introduction, the introductory pages also contain videos and interactive graphics.

Videos.
You can watch the videos directly on your computer or on a mobile audio or video player.

Terms and conditions of use:
The videos provided by Telekom may be used for private purposes only and may not be used for commercial purposes of any kind. Copying, editing and further publication is not permitted. Content and information may not be modified. It is also prohibited to link or post Telekom videos on third-party websites or blogs.

Materiality matrix.
The graphics on the introductory pages to each section represent the materiality matrix. This matrix illustrates the topics of our CR categories assessed as part of the materiality process according to their relevance for the most important Telekom stakeholder groups. The larger the print and icon are, the higher the topic was rated by the stakeholders surveyed. Topics that are discussed in the respective section are highlighted with magenta font.

Main text.

Drop-down headings.
The text contained in this CR Report has been structured with drop-down headings to make the content easier to navigate. If you would like to learn more about a certain topic, you can open the text by clicking on the appropriate heading. You can close the text by clicking on the heading again. This feature lets you open the text for several headings, one after the other.

Alternatively, you can select the "Expand all lists" function located in the service box on the right-hand side below the header "This section" to make all of the text visible and then hide it again.

If more information is available about a topic, "Find out more" will appear below the main text. If you click on this link, you can view more background information.

Indicator graphics.
Selected indicators of the Group as well as of Telekom Deutschland are illustrated in graphics. The upper right-hand corner of the graphics contains a field that you can use to access the Interactive subsidiary benchmarking tool. As a special feature for energy consumption indicators, there is a new drop-down function (and not only in the tool) that allows you to choose between display in MWh and Joules.

Service features in the right margin.

Contact.
Under the "Contact" heading we offer you various options for getting in touch with the right contact person for your questions and suggestions.

This section.
In order to enable barrier-free access to the report content as far as possible, we integrated the "Read page out loud" option under "This section" for the first time.

You will also find the following functions:

  • "Expand all lists"—all of the text on the relevant page will become visible; clicking on this function again will hide the text
  • "Place in Info cart"—this feature allows you to collect individual pages while reading and place them into the Info cart
  • "Print this page"—prints the current view
  • "Save this page"—saves the current view as PDF
  • "Read page "—the text of the page will be read out loud
  • "View Info cart"—this is where you will find the pages you selected You can download individual pages or several pages at one time as a PDF. You also have the option of saving all selected files on your computer as a compressed ZIP file. You need to have ZIP software installed on your computer to unzip the files. Cookies need to be activated on your browser in order to use this function.

Bookmarks.
You can mark up to five pages of the CR Report in the right-hand column under "My bookmarks" and access them with a single click. Cookies need to be activated on your browser in order to use this function.

Service.
This is where you will find the Download  Center, where you can download the entire report as well as individual sections as a PDF file. In addition, links will take you to the most important CR publications of recent years. As a supplement to the report, we offer an e-paper with a summary of the most important progress during the reporting period (in PDF format or for online viewing).

Also in the right margin you will find a link to more detailed information about our interactive CR app "We care."

Interactive indicators.
Under "Interactive indicators" you have the option of directly selecting the Interactive subsidiary benchmarking tool.

Interactive subsidiary benchmarking tool.

The interactive subsidiary benchmarking tool allows you to compare the Group's indicators over the course of several years or between selected subsidiaries. The data can be viewed in the form of tables, line diagrams or bar charts. To compare individual Group subsidiaries, switch from "Compare key indicators " to "Compare subsidiaries" in the upper left-hand corner of the window. The buttons in the tables can be used to obtain additional background information about data trends. This option is available for 2010 and 2011 data and will make it easier to track important changes. In addition, the relevance for various reporting standards is specified under each indicator.

Service features in the right margin.

Social media.
Social network functions have been activated for the CR Report pages. You will find the links at the lower end of the menu column. Clicking on the icon of the respective network will allow you to directly access the Telekom offer available at that network.

Upper service bar.

Glossary.
The glossary contains definitions of the most important terms used in the CR Report. These are marked with the icon. You can view the definition of a term by hovering your mouse over the symbol. You can also access the glossary in the upper service bar and view all terms individually.

Overview.
The "Overview" feature provides an overview of the structure and all the content of the CR Report.

Search function.
You can search for specific information in the CR Report by clicking on the magnifying glass icon, entering the search term and clicking on the arrow.

Contact


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