Climate and environmentally friendly products & services.

  • New energy-efficient speedphones available at retail stores.
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  • More than 15 million online bills sent out in Germany.
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  • Cloud computing—now on offer for consumers.
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We are helping millions of consumers and business customers effectively lower their energy consumption and reduce CO2 emissions with our growing offer of green products and innovative ICT solutions.

Trend: Sustainable mobile online services.

Whether you use them to do online banking, buy tickets online or check your electricity and heating costs on the go, there are many ways to use smartphones to consume intelligently and improve the sustainability of your lifestyle. People below the age of 30 are particularly attracted to these services, as shown in a survey conducted by the German market research company TNS Infratest and commissioned by Telekom in 2011: 48 percent of those surveyed welcomed the chance to buy tickets online and 44 percent said they would like to be able to use their smartphone to check their electricity and heating costs. 44 percent would also like to be able to access green product information using the product barcode. 2,000 households with Internet access were surveyed.

Platform for Climate Compatible Consumption in Germany.

Deutsche Telekom has been participating in the Product Carbon Footprint (PCF) project since 2008. The project's online platform was revamped as a dialog platform for climate-friendly consumption and carbon footprinting methods during the reporting period in order to promote climate-friendly consumption beyond the idea of limiting consumption altogether. The Platform for Climate Compatible Consumption in Germany (PKKD) is available to companies and stakeholders from all industries both in Germany and internationally. It provides extensive information and advice on reducing emissions along the supply chain based on the experiences of participating companies. It also gives other companies and stakeholders the chance to communicate their own progress in this area. Activities to further develop the PKKD are scheduled to continue until 2013. Workshops and dialog forums on key topics such as using renewable energy in the production process and how they affect the PCF are offered as well on a regular basis. The aim is to encourage discussion throughout the society and make a contribution to pursuing climate-friendly consumption together in a coordinated manner.

CR Report from the previous year

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Products and services generate CO2 emissions throughout their entire life cycle, from production and use to disposal. These emissions can be illustrated using the CO2 footprint (Product Carbon Footprint - PCF). Information about this can help our customers make more sustainable purchase decisions.

PCF project: Creating CO2 calculation standards.
Until now, there is no generally recognized method for calculating product-related CO2 footprints. That is why Deutsche Telekom has been participating with eight other companies in the Product Carbon Footprint project since 2008. The project was founded by the Thema 1 initiative and is being conducted in collaboration with Öko-Institut e.V., the World Wide Fund For Nature (WWF) and the Potsdam Institute for Climate Impact Research. Telekom is also involved in other initiatives to develop industry-wide standards such as the Greenhouse Gas (GHG) Protocol Initiative.

Product Carbon Footprint policy.

In 2008 Deutsche Telekom began developing a method for PCF calculation based on international standards in cooperation with Öko-Institut e.V. The ISO 14040/44 life cycle standard, the Greenhouse Gas Protocol and the International Telecommunication Union (ITU) guidelines are being taken into account in this process. We initially calculated the CO2 footprint of our products Call & Surf Comfort (in 2010) and Entertain (in 2011) to test the method's effectiveness.
The goal is to increase internal competence when it comes to comprehensively assessing the sustainability of our product portfolio. We are also developing internal standards for a method to expand our emissions reporting to include scope 3.

Improving router carbon footprints.

Telekom Deutschland and Telekom Innovation Laboratories (T-Labs ) are constantly working to reduce CO2 emissions throughout the network infrastructure's entire life cycle. This also includes realizing reduction potential in the customer's infrastructure. We are, for example, working on the development of a load adaptive operation mode in order to make operation of routers more energy efficient and reduce CO2 emissions. Feasibility tests are scheduled for completion in 2013 and will then be standardized.

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The load adaptive mode makes sure that full power is only available to routers when they are actually being used, thereby making them more energy efficient. This mode can be used by the customer on-site as well as in the Telekom network infrastructure. By developing this innovation, we are taking steps to fulfill our voluntary commitment to gradually reducing network infrastructure energy consumption which we made when we signed the European Code of Conduct on Energy Consumption of Broadband Equipment.

Low-energy Speedphones.

The phones from our Speedphone series, which has been available at stores since 2012, help our customers reduce energy use. The phones communicate directly with a router without needing their own base station. In addition to improved voice quality, doing away with a base station, as is the case with the Speedphone 50, for example, reduces energy consumption by more than one third. This effect is somewhat reduced however due to the higher performance of models with a touchscreen or WLAN, such as the Speedphone 700.

New download portals in Germany and Croatia.

The PagePlace online kiosk has been providing a broad user group with a way to conveniently read digital books, magazines and newspapers on tablets, smartphones and computers since June 2011.

With its Planet9 service, which was launched in July 2011, the Hungarian subsidiary T-HT Hrvatski Telekom has made it possible for its customers to buy e-books. The books can be downloaded on computers, e-readers and smartphones.

Climate-friendly download portals.

Telekom neutralized the carbon footprint of another download portal, PagePlace, in March 2011, thereby increasing the amount of CO2 emissions compensated for by the end of the year to a total of 855 metric tons.

According to calculations, Telekom's Load offers – Gamesload, Musicload, Softwareload, Videoload and PagePlace – will generate an estimated 592 metric tons of CO2 by the end of 2012. We offset these emissions by investing in the "Biomass energy in Brazil" project.

CR Report from the previous year

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Telekom's download portals generate around 80 percent less CO2 emissions than retail stores. However, new CO2 emissions are also generated by providing these portals. By neutralizing the carbon footprint of our download portals step-by-step, we help our customers to opt for green consumption. We provide information on the topic at www.gruenerdownload.de.

Online billing—environmentally friendly and convenient.

More than 15 million customer bills from the Telekom in Germany are sent every month. For this reason, the number of electronically sent bills came to more than 50 percent for the first time. Alternatively, customers can also access their data on the online customer portal. Because online billing comes as a standard service for new accounts and new customers can only switch to paper invoices on request, the number of people using online billing is constantly growing.

Online billing in Poland.
The Polish subsidiary PTC has been offering online billing to consumers since 2007. The company is advertising online billing with free minutes and attractive prize draws. The number of users rose to several hundred thousand within just a few months. The number of online bills sent out exceeded the 10-million mark in November 2011. Customers can either download their bills themselves or receive them via e-mail.

T-Mobile Netherlands and Slovak Telekom.
Around 85 percent of the customers at T-Mobile Netherlands were using online billing at the end of December 2011. Online billing has been a standard service feature for fixed-line and mobile customers at Slovak Telekom since August 2011 and most customers activate it when they sign up for service. By the end of December 2011, some 30 percent of customers were using online billing. The company advertised the feature during the reporting period with a number of activities such as placing posters in stores.
Slovak Telekom also keeps tabs on how many trees were saved by using online billing and then posts these figures online. As of December 2011, the calculated number of trees saved had already come to 5,956.

Ad campaigns in Croatia, Greece and Montenegro.
At the moment, few T-HT Hrvatski Telekom customers use online billing. The Croatian subsidiary is planning to offer their customers advantages such as discounts and service offers as of mid-2012 and expects the number of users to grow as a result.

The Bulgarian company Globul, a subsidiary of the Cosmote group, has already taken this approach. Every new customer who opts for paper-free billing receives a discount of 2 percent off their monthly fee for the first six months. The paper-free billing procedure was first introduced in 2009. An average 34.4 percent of post-paid customers took advantage of this service in 2011.

The Montenegrin subsidiary Crnogorski Telekom is also advertising online billing and plans to continue these activities in 2012. 13 percent of the company's customers were using online billing by the end of 2011.

CR Report from the previous year

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Switching to online billing saves a lot of paper as well as water, energy and other resources needed to produce paper.

What's more, using online billing does away with the transportation involved in delivering paper bills, thereby considerably reducing CO2emissions. According to a study by Öko-Institut e.V., the Institute for Applied Ecology, paper bills are five times more harmful to the environment than online bills.

Life cycle assessment of online billing compared to paper billing

More than 4 million customers use the device rental service.

Telekom Deutschland offers its customers a device rental service. Once the rental period ends, the devices are serviced professionally or recycled. This service was expanded in 2011 to include our current router and media receiver models and, in early 2012, our new Speedphones. More than 4 million customers had decided to use the rental service by the end of 2011.

CR Report from the previous year 

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Telekom Deutschland's device rental service, which was offered for the first time in 2009, helps reduce electronic waste. Customers can lease devices such as DSL routers and media receivers for the time period of their choice with no minimum term of contract. Customers return the devices once the rental period is over. Necessary repairs are made and some of the devices can then be reused as replacement devices.
Thanks to the device service package, customers no longer throw away their devices at home or just keep them laying around in the basement for years. Instead, those devices are reused immediately or properly disposed of. This makes valuable raw materials available to the raw materials market.

De-Mail helps to save up to 50,000 metric tons of CO2 each year.

A study conducted in 2010 and 2012 shows that Deutsche Telekom's electronic De-Mail service can reduce CO2 emissions by up to 50,000 metric tons each year compared to traditional postal mail services. We have been testing De-Mail since October 2009 at T-City Friedrichshafen. The Germany-wide launch began at CeBIT  in March 2012. Since this date, operation of the technical platform for De-Mail has been carbon-neutral, which means it is not generating any additional CO2 emissions.

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Electronic communication between private individuals, companies and government agencies is increasingly rapidly. That means increased risk when it comes to data privacy. Telekom's De-Mail-system for encrypting electronic data provides the highest level of security and confidentiality for e-mail correspondence. With the corresponding law passed at the end of February 2011, De-Mail became legally valid and was given the same legal status as postal deliveries. That means that not only does Telekom's service help customers save considerably when it comes to time and costs, it also provides them with an environmentally friendly alternative to paper-based mail.

VideoMeet: Video conferencing without investment.

Video conferencing can replace business trips and therefore has the potential to reduce a considerable amount of CO2 emissions. Telekom presented the first cross-platform video conferencing solution with its VideoMeet product in November 2011. The solution allows participants to dial in using various services and devices. The online service bridges the gap between cost-intensive corporate applications and mass market services and can also be used with any video-compatible devices such as smartphones without the user having to download additional software. Users can also dial into conferences using their cell phone or fixed-line phone. The service, which was developed in collaboration with the California-based startup, Blue Jeans Network, complies with high security standards. It will initially be sold in Germany, Austria and the United Kingdom and then throughout Europe.

We have been compensating for the CO2 emissions generated by using Telekom's traditional video conferencing solutions since 2009. In this way, we compensated for 970 metric tons of CO2 from January 1 to December 31, 2010.

CR Report from the previous year

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According to a study conducted by IDC, a leading provider of market data for the ICT industry, video conferences already replace one business trip out of ten. The World Wide Fund For Nature (WWF) estimates that the emission of an additional 28 million metric tons of CO2 could be avoided if every fourth business meeting was done via video conferencing.

Green conferencing systems.
For several years, Telekom has enabled its customers to reduce CO2 emissions and costs by using telephone, web and video conferencing technology. All web conferences are easy to book and manage online via the Conference portal. Our customers can use an online efficiency calculator to calculate their CO2 reduction potential.

Progress in TelePresence rollout.

In 2011 we continued to roll out our TelePresence video conferencing system, which we launched in 2010. With 20 new systems, the service is now available at over 75 locations in Germany, at around a third of which the service can be booked in public spaces such as at hotels and conference centers. We introduced an online booking system for the service during the reporting period.
We were not able to achieve our goal of providing the video conferencing system at over 1,000 locations worldwide by the end of 2011. The delay was partly caused by technical problems that should be remedied by mid-2012. International collaboration agreements will have to be signed with other network providers.

CR Report from the previous year

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We launched the sale of the new TelePresence service in Germany in September 2010. The service offers top video and audio quality and creates a personal meeting atmosphere despite the distance between the participants. By providing the service, Telekom gives customers one more reason to cut back on business trips and thereby reduce CO2 emissions.

Cloud computing.

Cloud computing  is based on the principle of outsourcing IT applications and infrastructure to a virtual cloud. Software and data are no longer processed on the office computer but in an external infrastructure such as the T-Systems data centers. Deutsche Telekom's corporate customers arm offers its customers software and computing services online and on demand, for example with DeutschlandLAN. DeutschlandLAN won first place in the category of virtual PABXs in a vote by readers of the specialist magazine "connect" in 2011.

Cloud computing  for consumers as of 2011.
Telekom in Germany has been giving consumers access to cloud computing since September 2011 by bundling different services such as e-mail, music download, video on demand and storage under Telekom Cloud, which is managed centrally on the company's servers. The launch was accompanied by an information and promotional campaign. Central data processing uses much less energy than processing data on customers' home computers.

The TelekomCloud media center once again received the TÜV Certified Online Service seal in July 2011. Data privacy and security are at the heart of the certification process. The media center has received the certification, which must be renewed each year, for two years in a row. The Telekom Cloud was also named test champion among the various cloud systems in the 2/2012 issue of Computerbild (German computer magazine).

T-HT Hrvatski Telekom as a cloud computing pioneer.
In late June 2011 T-HT Hrvatski Telekom became the first provider in Croatia to offer a version of cloud computing that was unique in Europe at that time. Customers can use the tCloud Computer product to access all of their services and applications from any device, from anywhere and via any network. The service was developed primarily for business customers who now no longer need to buy their own hardware such as storage media or workstations, enabling them to save on costs and resources.

In 2010, T-HT Hrvatski Telekom acquired Combis, the leading provider of systems integration in Croatia, and converted the workplaces of more than 10,000 customers throughout the country to cloud computing. That makes T-HT Hrvatski Telekom the largest provider of these types of services in Croatia and the surrounding region. Cloud computing  gives customers the advantage of higher computer capacity and data security at lower operating costs and over a longer device life cycle.

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Data centers of the future: Efficient and environmentally friendly.
Bundling computer services at central data centers for cloud computing places high demands on T-Systems' infrastructure. The data center of the future needs to be energy-efficient, secure and fast as well as cost-efficient in every way.

T-Systems and Intel have been jointly researching the energy savings potential of data centers in the DataCenter 2020 project since 2009. Innovative technologies are being used at a test center in Munich to reduce the energy consumption of servers, for example. DataCenter 2020 also provides important information on how to manage high-performing computers so that they produce less CO2.

Managed Document Services.

With Managed Document Services, T-Systems customers can reduce their consumption of paper and energy by transferring all or part of their processes into a digital workflow. All documents are not only fed into the customer's digital workflow but also saved to a tamper-proof archive.

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In Germany, companies run more than 800,000 metric tons of paper through their printers each year, and the number is growing. But with sustainable business on the agenda, we should notice a downward trend with regard to paper consumption.

With its Managed Document Services, T-Systems handles the entire document process from digitalizing and archiving documents to sending them on as an e-mail, letter or webpage. All documents are also archived in compliance with regulatory requirements. For this, Managed Document Services use a certified electronic signature and meet statutory requirements, including the German Federal Ministry of Finance's Grundsätze zum Datenzugriff und zur Prüfbarkeit digitaler Unterlagen (Principles of data access and auditing of digital documents, GDPdU).

The archiving solution encompasses SAP, various document management systems, billing archives and digital personnel files. At the end of the process, the outgoing mail can be distributed in any desired output format. For example, invoices are sent on to customers in printed form or as an e-mail attachment, or they are made available on an online portal by Managed Document Services. Here, customers can view their invoices and download them as required. In most cases, the documents are automatically printed and dispatched. For all outgoing letters, faxes and e-mails, Managed Document Services uses customized layout standards in accordance with the individual customers' requirements.

New, highly efficient products and services.

Telekom continued to expand its offer of energy-efficient DECT phones during the reporting period. Many of today's fixed-line devices come with an extra-efficient power supply unit that reduces the customer's energy consumption considerably.

We incorporated environmental criteria into the design of our new Entertain boxes and Integrated Access Devices (IAD) as well. We lowered the amount of harmful substances in the materials used to below the legally required thresholds by placing the respective requirements on our suppliers. We only use the most environmentally friendly plastics and coatings. Power consumption did not increase considerably despite a significant increase in performance levels and we plan to reduce it to far below the already low consumption levels stipulated by the European Eco-Design Directive.

Carbon-neutral shipment via GoGreen.

In Germany we started to use GoGreen, the carbon-neutral shipping offering of Deutsche Post, to ship all of our standard parcels in 2008. We were able to offset a total of 121 metric tons of CO2 in 2011 for the shipment of T-Online Shop parcels alone.

CR Report from the previous year 

Update on the 2010/2011 CR program.
Sub-targets Status of implementation/measures
Increase efficiency of switched-mode power units to over 90 percent   Implementation underway.
  • Increase the efficiency of small power units for ICT products
  • The switch over to switch-mode power units for the majority of our telecommunications products has been completed. An efficiency of over 90 percent is achieved in some operating scenarios
  • We expect to see the most significant increase in efficiency with the new Entertain box as of 2014. By using more efficient power units, consumption levels fell below the requirements of the voluntary agreement. The requirements were defined and approved in 2011. Precise measurements are not yet available.
 

2010/2011 CR program

The current 2011/2012 CR program can be found in the "Strategy & management" section.

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