Protecting minors.

  • fragFINN gives children a safe place to surf online.
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  • Using media safely with child protection software.
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The Internet has become part of everyday life for children and young people. According to a study that was conducted by Medienpädagogischer Forschungsverband Südwest (media education association in southwest Germany, MPFS) in 2010, minors spend an average of 140 minutes online every day. Teenagers tend to be a little bit too carefree when they are online.

One of our highest priorities is to show children and teenagers how to use new media responsibly and to be safe online. Deutsche Telekom's approach is based on three pillars:

  • Providing attractive and age-appropriate content: With our age-appropriate websites and content, such as the search engine, and with our Kidsportal, which was launched in 2004, we are offering exciting and attractive content to children and teenagers.
  • Promoting media skills: We are promoting competent and self-confident usage of the Internet and mobile communications devices. This is the only way for children and young people to learn how to recognize risks and stay within boundaries. Telekom is working with different groups and initiatives in this area as well.
  • Offering customizable protection tools: One essential element is offering appropriate protection measures. With our child-protection software, which was officially approved by the German Commission for the Protection of Minors from Unsuitable Media Content (KJM) in February 2012, Telekom Deutschland has been offering a reliable solution since 2003. During the reporting period, we made significant technical changes to the software to make it even more reliable. The software is now able to read the age rating details supplied on websites.


Industry-wide protection of minors initiative.

Telekom developed the Principles for the Safer Use of Connected Devices and Online Services by Children and Young People in the EU in collaboration with 25 European Internet companies. The principles were developed by the ICT Coalition for a Safer Internet for Children and Young People, whose members include telcos, device manufacturers and online service providers. The members voluntarily commit themselves to adhere to the principles. This was the first time that such an extensive coalition of companies that are active at all levels of the Internet industry agreed to jointly make a long-term commitment to improving the protection of minors.

By the end of this year, Telekom will decide on a number of concrete measures in six different areas to support the companies' commitment. These should include:

  • Providing safe content
  • Providing services to support parental control
  • Taking measures to promote safer Internet use
  • Fighting the depiction of child abuse
  • Protecting user privacy
  • Providing training and education

Principles for the Safer Use of Connected Devices and Online Services by Children and Young People in the EU

Extensive initiatives to protect minors in Germany.

Close cooperation of all parties involved is crucial to pushing forward the protection of minors. That is why Telekom relies on collaborations with partners from the worlds of business, politics and society.

Dialog with federal and state governments in Germany.
Since 2009, we have been participating in the multi-stakeholder dialog between the federal and state administrations to enhance youth protection in Germany. The aim is to establish uniform standards and guidelines and to initiate measures to communicate the topic and raise awareness. Deutsche Telekom helped develop the FSM self-classification tool in 2011.

CR Report from the previous year 

fragFINN protected Internet space.

Telekom continued to sponsor the protected Internet space in 2011. The service allows children to explore the Net safely without encountering inappropriate content. The search engine has been available since 2007 as the business sector's contribution to the German federal government's Ein Netz für Kinder (One Network for Children) initiative. In November 2009, Deutsche Telekom founded the association fragFINN e.V. in collaboration with other ICT companies in order to enable the age-appropriate search engine to offer its services over the long term.

TV-Spot: Child-appropriate Internet

(only available in German)

CR Report form the previous year 

Media protection for minors integrated into product development process.

Protecting children and young people from damaging influences presented by the media is an important aspect of product development at Deutsche Telekom. The design principles, which are mandatory throughout the Group, have been in effect since 2009. These are based on the "Be responsible" principle and specify that criteria for protecting minors have to be taken into consideration even as early as in the product development phase.

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Standards and ratings established by self-regulation institutions such as the Freiwillige Selbstkontrolle der Filmwirtschaft (FSK, the voluntary self-monitoring association of the movie industry) or Unterhaltungssoftware Selbstkontrolle (USK, Entertainment Software Self-Regulation Body) are of particular importance. These give guidance to children, young people and adults. That is why Deutsche Telekom makes sure that all of its distribution channels and Internet-pages comply with the age recommendations published by the self-monitoring institutions.

We are currently looking at categorizing the content of our websites according to the new classification standard of the Freiwilligen Selbstkontrolle Multimedia-Diensteanbieter (FSM), the German association for the voluntary self-monitoring of multimedia service providers.

Online safety with child protection software.

In February 2012 Telekom's child protection software became one of the first two initiatives for the protection of minors in Germany to be recognized by the Commission for the Protection of Minors from Unsuitable Media Content (KJM), almost nine years after the Interstate Treaty on the Protection of Human Dignity and the Protection of Minors in Broadcasting and in Telemedia went into effect. The recognized version of the software is expected to be available as a free download for all Telekom fixed-line customers by late March 2012.

Child and youth protection at OTE.
The Greek subsidiary OTE has been providing different child safety offers since 2009 as part of its extensive online safety campaign. These include a security packet with a firewall, anti-virus, anti-spam and parental control functions along with an advice column on the customer website.
It also offered information events for children as of the end of 2010, on how to use the Internet as well as events for minors focusing on safety topics. These events take place every two months in the OTE museum for telecommunications. The company put on a play on the topic together with the young people.

CR Report from the previous year

Find out more

Telekom's child protection software helps parents regulate their children's use of the Internet by providing features such as age-based filters for page content and time limits. Depending on the age they have selected, parents can block websites that have been programmed with a special age identification feature. This gives parents a reliable tool that they can use to keep their children safe.

We have also been offering our own service forum on child protection software to promote online safety since 2008. The forum is hosted by the Telekom Team and offers a platform for discussion on current problems and suggestions for improvement.

Initiatives and collaborations to protect young users.

We work throughout the Group toward promoting safe media use by minors and support numerous projects and youth protection initiatives in our markets. Our basic approach takes national laws and specific local needs into account. The Group subsidiaries individually decide where they want to focus their efforts for improving the protection of young people online.

Effective protection of minors requires that we closely cooperate with stakeholders. We worked to improve the protection of young people in numerous initiatives and cooperation projects during the reporting period:

At a glance:
Initiatives and collaborations to protect minors and provide online safety.
Adolescent Health Unit (A.H.U.) of the Second Department of Pediatrics—University of Athens (P & A Kyriakou Children's Hospital)   OTE
Advisory council of the project   Telekom Deutschland
Deutschland sicher im Netz e.V.   Telekom Deutschland
fragFINN e.V.   Telekom Deutschland
Freiwillige Selbstkontrolle Multimedia-Diensteanbieter e.V. (FSM)   Telekom Deutschland
Greek Awareness Centre   OTE
Cosmote Greece
Jugend und Handy   Telekom Deutschland
Informationszentrum Mobilfunk e.V.   Telekom Deutschland
Internet Service Providers Austria   T-Mobile Austria
Kinder sicher im Netz (Making children safe on the Net) (in collaboration with FSM e.V. and the police crime prevention units of German state and federal governments)   Telekom Deutschland
ICT Coalition for a Safer Internet for Children and Young People   Deutsche Telekom
CEO Coalition to Make Internet a Better Place for Kids   Deutsche Telekom
Local Safer Internet initiatives under the patronage of the European Union   Telekom Deutschland
T-Mobile Czech Republic
Slovak Telekom
Mobile Alliance against Child Sexual Abuse Content   Deutsche Telekom
Safenet   OTE
Media Rakkers foundation   T-Mobile Netherlands
e-Slovensko NGO   Slovak Telekom
European Framework for Safer Mobile Use by Younger Teenagers and Children   Deutsche Telekom in the United Kingdom, Germany, the Czech Republic, Italy and Spain   Deutsche Telekom
Support for the German government's Wege ins Netz media skills competition   Deutsche Telekom
Effective action against child pornography.

As a responsible company, Deutsche Telekom considers it its obligation to take rigorous action against child pornography, i.e. child abuse and its documentation.

Deutsche Telekom has been working with criminal prosecution authorities and NGOs active in this area in Germany and in other countries for some time now to ban such content from the Internet.

Deutsche Telekom has been committing itself at an international level since 2007 to fighting the depiction of child abuse throughout Europe within the scope of the European Framework for Safer Mobile Use by Younger Teenagers and Children. Deutsche Telekom has also been participating in the global Mobile Alliance against this type of content since 2008.


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