3G  stands for the third-generation mobile communications standard, which enables much faster transmission speeds than its 2G  predecessor. The leading global 3G  technology is the Standard Universal Mobile Telecommunications System (UMTS).

The AA1000  (AccountAbility 1000) standard developed by the non-profit organization "Institute of Social and Ethical AccountAbility" has the goal of increasing the credibility and quality of sustainability reporting and improving reporting processes and systems.

The core element of the modules offered by AA1000  is the integration of stakeholders into the internal sustainability process of the company/organization. It requires the adherence to three principles:

1. Inclusivity: Integration of relevant stakeholders in the development and implementation of CR activities
2. Materiality: Definition of essential topics and their relevance and significance for the organization and its stakeholders
3. Responsiveness: The response to topics which are relevant for its stakeholders within the scope of corresponding actions and activities as well as accompanying communications measures

ADSL2+: Successor product to ADSL that raises the maximum data rate to 16 Mbit/s (downstream) or 1 Mbit/s (upstream). See also DSL.

An audit is a systematic examination of products, processes or systems. An audit checks whether the quality-related activities and their results correspond to the requirements and are suitable for achieving the set objectives. Audits are performed by internal or external auditors specifically trained for this purpose.

Describes the connection of an upstream (often subordinate) network node with a central network node. Can be achieved with any feasible transmission technology.

Certified reporting system. Checks for full compliance with the Code of Conduct and employee integrity. Employees, suppliers and partners can use the secure process at any time and from any location to report infringements such as criminal acts, ethical misconduct and incorrect accounting and auditing, and to help find remedies.

Interface between HR and operational business.

A company, or department of a company, that offers operator-supported voice services. A large number of operators handle inbound calls via a hotline and/or outbound calls as part of a direct marketing campaign.

Describes the total of all greenhouse gases that are emitted directly or indirectly within a defined period. A carbon footprint can be calculated for a company, an individual or the life cycle of a product. All relevant emissions, from raw materials extraction to disposal, are included in these calculations.

CeBIT  (German acronym for Center for Office Automation, Information Technology and Telecommunications) is the world's largest ICT trade fair and takes place annually in Hanover, Germany.

CO₂ equivalents (CO₂e) indicate the greenhouse gas potential of various climate-damaging gases and clarify how much a specific quantity of a greenhouse gas contributes to the greenhouse effect. The reference value used here is carbon dioxide (CO₂).

COP  stands for the Conference of the Parties that is held annually under the UN Framework Convention on Climate Change. The 16th UN Climate Conference (COP  16) took place in Cancún in November/December 2010. The 17th UN Climate Conference (COP17) was held in Durban in November/December 2011.

Corporate volunteering describes the voluntary efforts of a company's employees in the social or ecological domain that are promoted by the employer.

This term describes harassing, hassling or threatening people on the Internet – especially in chat rooms, in e-mails or instant messages – or over cell phone.

The data (transmission) rate, colloquially also called the transmission speed, describes the quantity of digital data which can be transmitted within a unit of time. It is measured in bps (bits per second).

This term means the replacement of material things with immaterial things – e.g., paper invoices with online invoices).

The expression „digital dividend" refers to the increase in transmission capacity that is achieved by changing over to digital technology. In the course of digitizing TV and radio broadcasts (DVB-T), signals will be transmitted in future over one frequency or one channel. This will free up valuable frequency bands - used to date solely for the transmission of analog signals - for the broadband Internet service.

Refers to the downloading of files from a remote server over networks such as the Internet or mobile communications connections onto a local computer or other client, such as a cell phone.

In Deutsche Telekom's service portfolio as:

• ADSL (Asymmetrical Digital Subscriber Line): Technology used to transmit data at fast rates (between 16 kbit/s and 640 kbit/s upstream; up to 8 Mbit/s downstream) via standard copper wire pairs within the local loop within a radius of approximately three kilometers.
• ADSL2+: Successor product to ADSL that raises the maximum data rate to 16 Mbit/s (downstream) or 1 Mbit/s (upstream).
• VDSL  (Very high bit rate Digital Subscriber Line) is a new technology used to transmit exceptionally high data rates (5 Mbit/s upstream, 50 Mbit/s downstream) via a fiber-optic network.

The term e-learning refers to all forms of learning that are supported by electronic media such as the Internet.

ECO Mode  designates a function in wireless data transmission between the base station and the phone handset or computer. It enables a significant reduction in the transmission power of the devices, along with the associated electromagnetic radiation, without any sacrifice in performance.

Electromagnetic fields (EMF) are produced when electric currents and charges change and form an electromagnetic wave which propagates in space or through matter. The wave transfers energy. Some EMFs occur in nature – daylight, for example – while others are generated by technical devices.

The energy performance certificate is used to assess the energy performance of buildings according to the Energy Saving Ordinance (Energieeinsparverordnung—EnEV). The EnEV translates the EC Directive on Energy Efficiency into national law.

The EU Corporate Leaders Group on Climate Change  (EU CLG) initiative, which was founded by the Prince of Wales, is an association of 18 leading European companies from different industries. As a founding member of the EU CLG, Telekom is dedicated to an ambitious, fair agreement on the global reduction of CO₂ emissions.

eBest is Telekom's electronic ordering system. It is available to all employees in Germany and offers more than 900 environmentally friendly office items in addition to conventional office supplies.

Channel for optical data transmission.

Telekom's Fraud Policy  came into effect on February 7, 2006, combating white-collar crime and legal offenses throughout the Group. It defines central terms relating to fraud and lays down a number of basic principles for combating fraud. In addition, it lists a catalog of possible violations, and describes measures that must be taken to combat them.

Fiber-to-the-Cabinet (FTTC) means that a fiber-optic line is installed up to a point close to the subscriber. For the last section up to the subscriber drop, the signal is transferred to copper cable.

GeSI is a joint initiative established by the world's leading ICT organizations with the objective of improving sustainability in the ICT sector. Deutsche Telekom is a member of the GeSI initiative, as are many other leading enterprises.

This term describes the trend towards increased mobile Internet usage: in the year 2015 a mobile communications customer will use around 14 gigabytes of data volume per month. Back in 2005, this was only a few megabytes.

The procurement and management of supplier relationships play a key role in Telekom's social responsibility. To ensure that the purchasing / procurement practice at Telekom is sustainable, its management board put a comprehensive set of procurement principles, GPP, into force in 2009.

GPON (Gigabit Passive Optical Network) is a standardized fiber-optics system that does not need any active components and is therefore more cost-effective than traditional fiber-optics networks.

Telekom's Green Car Policy  has stipulated a CO₂-based selection process for the procurement of new company cars since April 2010. A bonus/penalty system creates additional incentives for selecting a fuel-efficient model. Users who choose a low-emission car receive a bonus in relation to the savings in fuel costs. Drivers of high-emission cars in turn pay a penalty to share increased mobility costs and make up for greater strain on the environment.

Green ICT  is the name of the movement toward designing environmentally-friendly and resource-efficient ICT products over their entire life cycle – from system design and component manufacturing to usage and recycling of the equipment.

The frequencies of high-frequency electromagnetic fields range from 100 kilohertz to 300 gigahertz. In everyday life they occur primarily during wireless information transmission for radio, television, mobile communications and other communication technologies.

HotSpot  is the name of a public area where customers can access the Internet using wireless local area networks ( WLAN). The HotSpots are realized jointly by T-Home and T-Mobile.

HSE denotes comprehensive health, safety and environmental management systems. Based on various management standards such as ISO 14001  (environmental management) and OHSAS 18001  (occupational safety and health), HSE provides tools for continually improving a company's performance.

ICNIRP is an international association of scientists who are researching the effect of non-ionizing radiation on people's health. The association, headquartered in Germany, is housed within the German Federal Authority for Radiation Protection but is legally independent from the latter organization.

The IDW PS 821  standard of the Institute of Public Auditors in Germany ensures that report contents correspond to the information needs of the target groups. The reporting organization can base its reporting on the criteria of the GRI, OECD or ILO or on its own list of criteria. These criteria must be classified as suitable by the auditor and be used to test completeness.

Immissions  are noises, tremors, air pollution, heat, radiation and similar environmental effects that impact people, animals, plants or objects.

The Internet is a worldwide Internet Protocol ( IP )-based computer network that has no central network management. By contrast, intranets are managed IP  networks that can be accessed only by specific user groups.

Each computer that is connected to the Internet has a clearly identifiable, numeric address, the IP  address, comprising four sequences of digits that are separated by periods, e.g.: 217.247.84.89 (example: T-Online). Static IP  addresses enable the same computer to be contacted under the same address at any time (e.g., by a Web server). Dynamic IP  addresses are allocated for instance to T-Online customers dialing up to the Internet. They receive an unoccupied IP  address which will not be the same every time.

ISDN integrates telecommunications services such as telephone, fax and data communications in a single network. ISDN digitizes the data, which improves transmission quality, enhances transmission speed compared to the standard analog transmission system, and enables packet-switched transmission.

This standard describes the requirements for an energy management system which aims to enable the company to systematically and continually reduce energy consumption while taking into consideration legal framework conditions.

In principle, EN 16001:2009 is based on the environmental management system standard ISO 14001 , making it very easy to integrate into it. A joint introduction of both systems is therefore very sensible and advisable.

During analysis of CR performance by imug/EIRIS, corporate data for each individual criterion is assessed on different scales, usually covering five grades. Investors can map the results of evaluation of quality and quantity in the EIRIS Portfolio Manager, giving individual weighting to individual criteria. It is therefore impossible to make a general overall assessment of CR performance since this depends on the individually selected assessment framework and the investor's individual choice of criteria.

The international rating agency first compiled the KLD Global Climate 100 Index (GC 100) in July 2005. The GC 100 lists companies by climate protection criteria and supports decisions to make investments that help reduce the impact of climate change.

Project to make personnel costs and remuneration structures transparent at international subsidiaries throughout the Group.

Low-frequency electrical and magnetic fields (between 1 hertz and 100 kilohertz) are primarily generated by technical applications. Electrical and magnetic fields that are significant in everyday life are mainly generated by power supply, household devices and electrical installations.

Mbit/s (Megabits per second).

The Monetary Power Efficiency Indicator (MPEI) is the ratio between a company's energy consumption and its annual revenues and enables an assessment of the company's energy management independent of market developments.

Network node  is an umbrella term for a device that connects two or more transmission paths of a telecommunications network.

OECD was founded in 1961 with its head office in Paris. It is a an international organization of 31 countries, which are committed to democracy and the market economy. It consists almost exclusively of industrial countries, and is dedicated to sustainable growth, employment and free world trade. It supports a best practice exchange and is seen as one of the most reliable sources for comparative studies on economic and social trends. In its guiding principles for multinational corporations, OECD defined the rules for responsible corporate activities, thereby helping to establish the term CR.

OHSAS 18001  (Occupational Health and Safety Management System) is the internationally recognized specification for occupational health and safety management systems. OHSAS 18001  is compatible with ISO 9001  and ISO 14001  and aims to support organizations with fulfilling their obligations in regard to health and safety in the workplace in an efficient manner.

###PASM (Power and Air Condition Solution Management GmbH) ###is a subsidiary of Deutsche Telekom AG. PASM is responsible for procuring, provisioning and delivering power, including the associated support services, within the Group.

In contrast to postpay contracts, prepay communication services are services for which credit has been purchased in advance with no fixed-term contract obligations.

RECS was introduced in 2002 to promote the development of renewable energies at international level. The system now operates in 24 countries in Europe as well as in Canada, the U.S. and South Africa. The standard certificate awarded by RECS guarantees that identifiable amounts of electrical energy are supplied from specific regenerative sources, thus making regenerative, CO₂-neutral energy freely tradable. Procurement of these certificates when buying energy means that the quantities purchased can be traced directly to the certificate acquirer. Deutsche Telekom relies on this system to obtain all the energy it needs in Germany from regenerative sources.

A feature of cellular mobile communications networks that ensures that activated mobile stations remain accessible, regardless of location, in all radio cells of the entire area served by the network. Roaming  can also include similar networks run by different operators, as is the case with international roaming within the pan-European GSM system.

The SAM research team assesses the sustainability performance of more than 2,000 enterprises all over the world. Its assessments form the compilation basis for the Dow Jones World Index and the Dow Jones STOXX Index (Europe).

scoris GmbH is the German partner of SiRi Company (Sustainable Investment Research International Company Ltd.). Scoris last compiled a sustainability rating of all DAX 30 enterprises (Scoris DAX 30 study) in November 2007. Numerous investors see the SiRi database with its overview of internationally relevant data on sustainable investment as the basis for their investment decisions. scoris GmbH changed its name in February 2009 and is now known as Sustainalytics GmbH.

Smart meters are intelligent interfaces between the electricity grid and energy-consuming appliances. The smart metering service consists of the reading, processing, presentation and billing of power and energy consumption and other meters in industry and homes. Smart metering  reduces costs considerably and allows access to a mass-marketable service. In particular, it gives energy providers, meter operators, and the housing sector the opportunity to offer their customers innovative products and services, as it delivers consumption data virtually in real time.

The Short Message Service ( SMS ) is a telecommunications service for the transmission of text messages. It was initially developed for GSM mobile communications and is now also available in the fixed network.

Social business  is an economic concept whereby businesses follow the goal of solving social problems. At the same time, investors forego dividends from their investments. Profits are reinvested into the project as social gains.

Spam , or junk, refers to unwanted messages, usually transmitted over electronic channels, that are delivered to the recipient unsolicited and are often used as advertisements or to propagate malware.

Socially responsible investment (SRI) refers to an investment strategy that is based not only on income potential but also on ethical considerations.

With its comprehensive "Statement on Extractives ," Deutsche Telekom intensified its commitment to responsible raw materials extraction in 2009. In this context, the company also formulated a clear position on the "Coltan issue".

STOXX Global ESG  Leaders is a stock index that assesses companies based on environmental, social and governance (ESG ) criteria. The index is based on a comprehensive list of sustainability criteria and allows investors to flexibly weight individual criteria.

The research and development institute that Telekom opened in Berlin in 2005. It is an affiliated institute of Technische Universität Berlin and gives top scientists from all over the world the chance to work in an attractive research environment. The institute's work focuses on the development of innovative services and solutions for Telekom customers.

TRI*M is a worldwide leading customer retention and stakeholder management system. It is used to assess and manage stakeholder groups on a common basis. It offers a number of different tools. Probably the best known is the TRI*M™ Index. It uses a single indicator to show the quality of customer loyalty. Depending on individual needs, it is possible to analyze the entire customer base or merely defined segments.

Third-generation international mobile communications standard that unites mobile multimedia and telematics services in the frequency spectrum of 2 GHz.

Upstream  describes the data rate available for data streams from customers to the Telekom sites.

VDSL  represents a novel data transmission technology based on fiber optics. With VDSL , significantly higher transmission rates can be achieved for short distances than with transmission through normal telephone lines.

European Directive on waste electrical and electronic equipment (WEEE), valid in Germany since March 2005, which obligates all manufacturers to accept the return of waste equipment. T-Mobile introduced measures aimed at recycling old cell phones in 2003, and was thus one step ahead of the European Directive.

WiMax is a new standard for regional radio networks of the third and fourth generation. WiMax is being considered both as a stationary as well as a mobile alternative or complement to DSL lines and UMTS connections.