Employee satisfaction.

Interactive subsidiary benchmarking tool

CR KPI „Employee Satisfaction CR“.

We use the Employee Satisfaction CR KPI to determine how our employees are identifying with the company and to assess their satisfaction with our CR activities. The calculation is based on an employee survey that is conducted at the international subsidiaries every two years. This KPI serves as the basis when defining future targets. The first calculation took place in 2010, which means there are no new values for 2011.

CR KPI „Employee Satisfaction CR“ Deutsche Telekom Group.

Share of "Top 2" answers (in %)

Reporting against standards.

This data is relevant for criteria 7 (Rules and processes) and 14 (Employee rights and diversity) of the German Sustainability Code. It is also used for reporting on the Global Compact principles 3 (Freedom of association) and 6 (Elimination of discrimination).

Pulse survey.

The results of the 2011 pulse check on employee satisfaction were very good in 2011 as well. 121,000 employees from 29 countries participated in the survey. More than 50 percent answered the questions in almost all of the categories positively. Satisfaction with our products was very high in 2011 as well. Around 75 percent of the employees surveyed recommended our products and services to family, friends and acquaintances, for the Telekom in Germany the percentage was even higher at a level of around 78 percent.

Reporting against standards.
This data is relevant for criteria 14 (Employee rights) and 15 (Diversity and health) of the German Sustainability Code. It is also used for reporting on the Global Compact principles 3 (Freedom of association and the right to collective bargaining) and 6 (Elimination of discrimination).