The CR Board develops recommendations for the Board of Management regarding the implementation and future focus of the CR strategy. Targets and key performance indicators (CR KPIs) for the group-wide CR program are also discussed during the board's meetings.

The CR Board generally meets three times a year to discuss the latest developments at the Group, in society at large and in the markets in which Telekom is active. Additional meetings are called as needed. In 2011 the CR Board debated the following topics:

• In March, the board dealt with the climate protection strategy, sustainable procurement and our appearance on the website of the sustainability portal Utopia.
• In September, the perspectives of integrated ESG  and financial reporting, the sustainability drive and our health, safety and environmental management were on the agenda.
• In December, the Board discussed the topics of Stakeholder Dialog Day in China, socially responsible investments and the program of the Telekom Foundation for 2012.

The central CR department is responsible for strategic CR management and CR communication. It coordinates and manages the implementation of the CR strategy in day-to-day business operations throughout all business areas and international subsidiaries. At Group level, the CR department acts as an interface in collaboration with all relevant departments. It plans and implements projects in the areas of climate and environment, sustainable products and services, supply chain management, social commitment as well as stakeholder involvement.

In order to support the management of the CR department in relevant decision-making processes, we are developing Group-wide CR controlling. CR controlling can be used for early identification and management of opportunities and risks regarding the company's reputation, costs and revenue.

The Controlling unit will be established on the basis of the strategic CR KPIs defined by us and the associated parameters. We determined specific target values for several CR KPIs during the reporting period, thereby creating the basis for central CR controlling.

In order to collect CR data and to be able to calculate the CR KPIs based on this data, we introduced the CR database in 2009. As the database is the foundation for reporting and for Group-wide CR management, we are continually upgrading it. To this end, we hold regular feedback rounds and are making management aware of the necessity of collecting data, for example at the meeting of the CR Manager Network in Bratislava in October 2011.

Networking is a central strategic topic at Telekom and also a key issue within our CR organization. The International CR Manager Network plays an important role in this regard.

Telekom founded the Climate Change Group in order to contribute to an environmentally friendly society. The group is comprised of internal energy and climate experts and consults with external specialists as the occasion demands. Its task is to effectively reduce the Group's energy consumption and CO₂ emissions.

Over the course of the reporting period, the Climate Change Group focused on taking the climate protection strategy to an international level and developing the associated country-specific targets. It supported both the international subsidiaries as well as T-Systems' local business units in recording their greenhouse gas emissions and adopting measures for reducing these emissions.

2010/2011 CR program

The current 2011/2012 CR program can be found in the "Strategy & management" section.