About this report

Telekom has been providing extensive information to the general public about its objectives, its activities and the progress made in the relevant economic, ecological and social areas as part of corporate responsibility (CR) reporting since 1996.

The title "We take responsibility" is used for the seventh consecutive time since it is an expression of Telekom's long-term commitment to CR. It is our intention to become a leader in our industry as a responsible company. In this undertaking, the CR report is a central communication tool that informs our internal as well as external stakeholders of the progress we have made on this path between March 2014 and February 2015, and of the goals we are setting for the future.

In addition to the online 2014 CR Report, we also provide information on our involvement in the community and in society in our Annual Report, and in our Data Privacy and Data Security Report. We report on Deutsche Telekom's current CR activities on the Group's website under the heading "Responsibility". The national companies provide information about their CR commitment on their Internet portals and in their own publications.

In order to reduce the complexity of our report, we have often provided links to other internal and external websites. Readers will find information provided by our national companies on their profile pages in the 2014 CR Report.

The 2014 CR Report is a Group report that includes many national companies in which Telekom holds a majority stake. This report ties in with the 2013 CR Report. The reporting period for the various topics spans from March 01, 2014 to February 28, 2015. All quantitative data and indicators refer to the 2014 calendar year. Any deviations are marked accordingly. This CR report is addressed to our stakeholders. These include analysts and investors, CR ranking and rating agencies and NGOs as well as all other groups interested in our corporate activities such as customers, employees and representatives from the worlds of science, research, education and politics.

Deutsche Telekom has been reporting on its sustainability activities in various publications since 1996. From 2003 through 2006 we published a combined annual HR and Sustainability Report. An interim report issued in 2007 formed the transition to our current CR reporting. Since 2008 the Telekom Group has been publishing a comprehensive CR Report each year.

We have been publishing our CR Report exclusively online since the 2010/2011 reporting year to meet the increasing requirements and changing user preferences of our stakeholders. The online 2014 CR Report has been available since April 30, 2015 in German and English. Interest in our CR report is high. This can be seen in many ways including the fact that more than 2,700 people accessed our report even in March 2015, one month after the reporting period had ended.

The homepage gives readers a convenient introduction to this extensive report by highlighting three global topics that our stakeholders feel are very relevant: protecting customer data, environmental and social standards in the supply chain and enabling people to get involved in the information and knowledge society. We engage in open dialog on each of these topics and provide examples of how Deutsche Telekom is addressing these social challenges.

The start of every detailed page features a short introductory paragraph explaining why that particular topic is important to sustainable development and the ongoing business success of Deutsche Telekom. A download area, search and dialog functions and performance indicators displayed with interactive features make it even easier for readers to navigate the report. What's more, the info cart lets readers select different content and create a customized PDF file.

Most sections include a section on Deutsche Telekom's management approach. Here we explain how Telekom approaches key sustainability topics, contributes to positive development in these areas and works to prevent or reduce negative impacts. The introduction also contains consolidated information on topics such as our strategic approach and goals, management tools, policies and guidelines, internal and external standards and the latest organizational developments.

This year's report focuses on content relevant to the reporting period. The "CR facts" and "Socially responsible investment (SRI ) facts" sections highlight further details. They provide background information on a variety of topics that can be accessed directly from the text via links. Readers can also access the "CR facts" section by clicking in the margin column.

Together with this online report we are also publishing an e-paper with a summary of selected developments in the reporting period. It is entitled "Corporate Responsibility 2014 – Overview. We take responsibility"

In addition to publishing the online CR Report, we have been using the We Care app magazine, which is published regularly, since 2014 to reach a wide target group, sparking their interest in corporate responsibility and inspiring them to get involved.

We conducted a multiple-phase materiality process to help us select our reporting topics. The process is a regular component of our annual CR reporting activities that helps us identify the topics with maximum relevance for us and our external stakeholders.

The online 2014 CR Report has been designed as a progress report that focuses on the key developments of the reporting period. The reader can access the six main sections of the report by using the navigation bar:

  • Networks
  • Customers
  • Society
  • Employees
  • Suppliers
  • Climate and environment

These are complemented by three additional sections:

  • The Strategy and management section describes the management of CR processes and the Group-wide integration of Deutsche Telekom's CR strategy.
  • The majority of our national companies whose CR activities are described in this report have their own profile page. The profile pages can be found under the National companies menu option.
  • In the Performance indicators section, consolidated and commented performance indicators provide information about our progress in the past few years.

Selected KPIs in the 2014 CR Report from Germany as well as from our national companies T-HT Hrvatski Telekom (Croatia), Magyar Telekom (Hungary), OTE and Cosmote (Greece) and T-Mobile USA were audited by the auditing firm PricewaterhouseCoopers (PwC) as part of an assurance engagement.

As our reporting activities are based on the guidelines of the internationally recognized GRI-G4 (core) standards published by the Global Reporting Initiative, all of the indicators checkmarked in the GRI index have been reviewed by an independent auditing firm. The independent assurance report can be found under the assurance report menu item. All audited content of this report is marked with  and will remain effective until the next CR report is published.

Deutsche Telekom’s 2014 CR Report complies with the guidelines (G4 core) of the Global Reporting Initiative (GRI).

This 2014 CR Report also serves as a Communication on Progress (COP ) from Deutsche Telekom as part of the United Nations  Global Compact . The Global Compact communication on progress provides an overview of specific measures that we have taken to comply with the Global Compact  principles.

Deutsche Telekom also publishes an extensive annual compliance statement regarding the German Sustainability Code.