General standard information

Strategy and analysis

Organizational profile

Part-time employees at the Deutsche Telekom Group in Germany

The differentiation between employees based on employment contract is not yet available but will be included in the future. A breakdown of the workforce according to employees and external supervised staff is not included. The expense and effort involved in collecting this information would be too high in relation to its informative value.

57 percent of all employees worldwide and 68 percent of all employees in Germany were covered by collective agreements in 2014.

We have no central documentation of all changes in our supply chain of more than 30,000 suppliers, e.g., changes in supplier location. None of our business relationships with suppliers were ended during the reporting period due to failure to comply with our sustainability requirements.

Risk management, compliance management and the ESG  KPIs provide approaches for proactive action at Deutsche Telekom.
Risk and opportunity management
Compliance
Finance

Overview of memberships and collaborations

Due to reasons of confidentiality it is not possible to list our memberships and collaborations based on strategic aspects. Our policy on political advocacy applies to our involvement in committees and associations.
Lobbying

A breakdown of the table based on committees in which Deutsche Telekom holds a leading position will be available next year.

Identified material aspects and boundaries

http://www.telekom.com/worldwide

Places of operations, subsidiaries & affiliates
Deutsche Telekom Headquarters: Bonn, Germany  

Country Subsidiaries and affiliates Stake held by Deutsche Telekom (directly/indirectly)
Albania AMC (Albanian Mobile Communications Sh.a) 99.79 % of shares held by OTE
Belgium T-Systems Belgium NV 100.00 %
Bosnia T-Systems d.o.o. 100.00 %
Bulgaria Novatel EOOD 100.00 %
T-Systems Bulgaria EOOD (03.01.11) 100.00 %
Denmark T-Systems Nordic TC A/S 100.00 %
Germany Group Headquarters 100.00 %
Former Yugoslav Republic of Macedonia Makedonski Telekom AD 51.00 % of shares held by Magyar Telekom
T-Mobile Macedonia AD 100.00 % of shares held by Makedonski Telekom
France T-Systems France SAS 100.00 %
Greece OTE (Hellenic Telecommunications Organization S.A.) 40.00 %
Cosmote (Cosmote Mobile Telecommunications S.A.) 100.00 % of shares held by OTE
T-Systems Information and Communication Technology E.P.E. 100.00 %
United Kingdom Everything Everywhere Limited 50.00 %
T-Systems Limited 100.00 %
Deutsche Telekom (UK) Ltd 100.00 %
Italy T-Systems Spring Italia srl 100.00 %
Croatia Hrvatski Telekom d.-d. 51.00 %
Luxembourg T-Systems Luxembourg S.A. 100.00 %
Montenegro Crnogorski Telekom A.D. 76.53 % of shares held by Magyar Telekom
Netherlands T-Mobile Netherlands B.V. 100.00 %
T-Systems Nederland B.V. 100.00 %
Austria T-Mobile Austria GmbH 100.00 %
Software Daten Service Gesellschaft m.b.H. 100.00 %
T-Systems Austria GesmbH   100.00 %
Poland T-Mobile Polska S.A. 100.00 %
T-Systems Polska Sp.z o.o. 100.00 %
Romania Combridge S.R.L.   100.00 % of shares held by Magyar Telekom
Telekom Romania Mobile Communications S.A   70.00 % of shares held by Cosmote  
Telekom Romania Communications S.A. 54.01 %
T-Systems ICT  Romania S.R.L. 100.00 %
Russia T-Systems CIS 100.00 %
Switzerland T-Systems Schweiz AG 100.00 %
Slovakia Slovak Telekom, a.s. 51.00 %
T-Systems Slovakia s.r.o. 100.00 %
Slovenia T-Systems, informacijski sistemi, d.o.o. 100.00 %
Spain T-Systems ITC Iberia, S.A. 100.00 %
Czech Republic T-Mobile Czech Republic, a.s. 100.00 %
T-Systems Czech Republic, a.s. 100.00 %
Turkey T-Systems Telekomünikasyon Limited Sirketi 100.00 %
Ukraine Novatel Ukraine LLC. 100.00 % of shares held by Magyar Telekom
TOB T-Systems Ukraine 100.00 %
Hungary Magyar Telekom Nyrt. 59.30 %
IT Services Hungary Szolgáltató Kft. 100.00 %
Canada T-Systems Canada, Inc. 100.00 %
Mexico T-Systems Mexico S.A. de C.V. 100.00 %
USA T-Mobile USA, Inc. 67.00 %
T-Systems North America, Inc. 100.00 %
Argentina T-Systems Argentina S.A. 100.00 %
Brazil T-Systems do Brasil Ltda. 100.00 %
India T-Systems Information and Communication Technology India Private Limited 100.00%
Japan T-Systems Japan K.K. 100.00 %
Malaysia T-Systems Malaysia Sdn. Bhd. 100.00 %
Singapore T-Systems Singapore Pte. Ltd. 100.00 %
People’s Republic of China T-Systems P.R. China Ltd. 100.00 %
South Africa T-Systems South Africa (Pty) Limited 70.00 %

The purpose of our multi-phase materiality process is to identify topics that are relevant to our sustainability management practices. You will find information regarding the results in the matrixes on the section introductory pages and in the section on the G4-20 indicator. We have selected a top ten from the aspects we have identified as relevant in order to provide a clearer picture of the strategic value of these results:

  • Group-wide climate protection
  • Customer enablement
  • Sustainability in the supply chain
  • Digital inclusion
  • Compliance with human rights
  • Data privacy and data security
  • Responsible network expansion
  • Customer satisfaction
  • Diversity, health and other HR issues
  • Waste and recycling

The content of these topics have also undergone an external review, which is indicated in the report by a check mark.

Topics that are relevant for Deutsche Telekom are identified in the course of the materiality analysis. These topics involve environmental, social and economic impacts that are caused by activities both within and outside of our company. The CR report covers both dimensions. The table below shows whether these impacts are primarily due to activities in our company, our supply chain, our customers or in our business environment. 

Independet assurance report

Economic Impacts / Aspect delineation
Economic performance Supply chain, Group, customers, society
Indirect economic impacts Society
Procurement Supply chain, Group
Environmental
Energy Supply chain, Group, customers
Emissions Supply chain, Group, customers, society
Effluents and waste Group, customers, society
Products and services Customers
Compliance Group
Transport Supply chain, Group
Supplier environmental assessment Supply chain (direct and sub-suppliers)
Social
Labor practices and decent work
Employment Group
Management/labor relations Group
Occupational health and safety Group
Training and development Group
Diversity and equal opportunities Group
Equal remuneration for women and men Group
Supplier labor practices assessment Supply chain (direct and sub-suppliers)
Labor practices grievance mechanisms Group
Human rights
Investment  
Non-discrimination Supply chain, Group
Freedom of association and collective bargaining Supply chain, Group
Child labor Supply chain
Forced or compulsory labor Supply chain
Review Supply chain, Group
Supplier human rights assessment Supply chain (direct and sub-suppliers)
Human rights grievance mechanisms Supply chain, Group
Society
Anti-corruption Supply chain, Group, customers
Public policy Group, society
Anti-competitive conduct  
Compliance Group
Supplier social impacts assessment Supply chain (direct and sub-suppliers)
Product responsibility
Customer health and safety Group, customers
Product and service labeling Group, customers
Advertising Group, customers
Customer privacy Group, customers
Compliance Group

Topics that are relevant for Deutsche Telekom are identified in the course of the materiality analysis. These topics involve environmental, social and economic impacts that are caused by activities both within and outside of our company. The CR report covers both dimensions. The table below shows whether these impacts are primarily due to activities in our company, our supply chain, our customers or in our business environment. 

Independet assurance report

Economic Impacts / Aspect delineation
Economic performance Supply chain, Group, customers, society
Indirect economic impacts Society
Procurement Supply chain, Group
Environmental
Energy Supply chain, Group, customers
Emissions Supply chain, Group, customers, society
Effluents and waste Group, customers, society
Products and services Customers
Compliance Group
Transport Supply chain, Group
Supplier environmental assessment Supply chain (direct and sub-suppliers)
Social
Labor practices and decent work
Employment Group
Management/labor relations Group
Occupational health and safety Group
Training and development Group
Diversity and equal opportunities Group
Equal remuneration for women and men Group
Supplier labor practices assessment Supply chain (direct and sub-suppliers)
Labor practices grievance mechanisms Group
Human rights
Investment  
Non-discrimination Supply chain, Group
Freedom of association and collective bargaining Supply chain, Group
Child labor Supply chain
Forced or compulsory labor Supply chain
Review Supply chain, Group
Supplier human rights assessment Supply chain (direct and sub-suppliers)
Human rights grievance mechanisms Supply chain, Group
Society
Anti-corruption Supply chain, Group, customers
Public policy Group, society
Anti-competitive conduct  
Compliance Group
Supplier social impacts assessment Supply chain (direct and sub-suppliers)
Product responsibility
Customer health and safety Group, customers
Product and service labeling Group, customers
Advertising Group, customers
Customer privacy Group, customers
Compliance Group

In the 2014 CR Report we corrected the number of our suppliers from "more than 20,000" in the previous report to "more than 30,000." Both figures are based on general estimates and serve to illustrate the general scope of our supply chain management activities. A conservative estimate was used in the previous year, which we adjusted in the current report based on recent developments.

The reporting boundaries were defined based on the new G4 guidelines.

Stakeholder  Engagement

Overview of memberships and collaborations

Not all information from our stakeholder collaborations is meant for public disclosure. For that reason, we provide only a few examples of our collaboration with stakeholders here.

We address all of the Deutsche Telekom stakeholders with our annual materiality survey and our quarterly We Care app magazine. Our stakeholders also have the opportunity to contact us via our CR report. We involve our employees in our CR activities through materials such as our CR newsletter, which is published every two months.

All of our fixed-line and mobile communications customers in Germany can contact us around the clock at no charge. We systematically evaluate their inquiries and complaints to identify the root of the problem and make improvements. We also continue to involve our customers in our sustainability efforts through activities such as used cell-phone collection campaigns.

A variety of formats are available to enable collaboration with our suppliers. These include Sustainable Procurement Dialog Day, which was held for the second time in 2014, as well as ongoing audits and training offers.

We also keep investors informed of our sustainability efforts through a variety of measures: We regularly host SRI  roadshows with participation of our CR experts and have been hosting SRI  webinars for financial market players since 2014. Requests for information from analysts from this segment are also addressed continuously.

Our involvement in close dialog and collaboration with various NGOs is ongoing. We conduct regular workshops and annual evaluation and planning meetings on this topic. Once a year we hold our Stakeholder  Dialog Day and invite representatives from many NGOs to participate. We are also members of a number of committees in which NGOs participate.
Formats of involvement

Report Profile

Governance

All skills and abilities required and useful in effectively enacting the responsibilities of a position are taken into consideration during the selection process. The requirements of a position are identified using a skills list.

The selection process is conducted by the Supervisory Board, which acts in the interests of stakeholders and shareholders.

All of our shareholders have the opportunity to approach the Board of Management with critical concerns in the context of our annual shareholders’ meeting. These concerns may be submitted in writing in advance of submitted at the meeting. Each shareholder has the right to obtain truthful information from our Board of Management within the meaning of the shareholders’ right to information. Around 100 concerns were submitted and addressed in 2014.

Ethics and integrity