• Act responsibly. Enable sustainability.
  • 2015 Corporate Responsibility Report
2015 Corporate Responsibility Report

About this report

"Act responsibly. Enable sustainability." is the title of our latest CR report. We chose this title to emphasize our commitment to sustainable activity along the entire value chain and to highlight the potential that our products and services hold when it comes to addressing environmental, economic and social challenges.

Deutsche Telekom has been involved in CR reporting for 20 years. The CR report is a central communication tool for keeping our internal and external stakeholders informed of the challenges we face and the progress we have made as a responsible company committed to sustainability. The latest report focuses on the key activities and developments for the period from March 2015 to February 2016 as well as the targets we have set for the future.

We report all relevant events and activities that took place between March 1, 2015, and February 29, 2016. All quantitative data and indicators, however, refer to the 2015 calendar year. Any deviations are marked accordingly. The 2015 CR Report is a Group report that includes many national companies in which Deutsche Telekom holds a majority stake. This report also ties in with the 2014 CR Report.

The current report specifically addresses Deutsche Telekom's stakeholders. These include analysts and investors, CR ranking and rating agencies and NGOs as well as customers, employees, business partners and representatives from the worlds of business, science, research, education and politics.

Deutsche Telekom has been reporting on its sustainability activities in various publications since 1996. From 2003 through 2006 we published a combined annual HR and Sustainability Report. An interim report issued in 2007 formed the transition to our current CR reporting. Since 2008 the Telekom Group has been publishing a comprehensive CR Report each year.

We have been publishing our CR Report exclusively online since the 2010/2011 reporting year to meet the increasing requirements and changing user preferences of our stakeholders. The online 2015 CR Report has been available since May 17, 2016 in German and English. Interest in our CR report is high. This can be seen in many ways including the fact that more than 2,600 people accessed our report even in March 2016, one month after the current reporting period had ended.

The start page highlights how Deutsche Telekom's products and solutions can contribute to sustainability (e.g., added value, savings effects and improving efficiency). In order to clarify the dimensions involved here, we have related the impact of our products and services to what happens every second. This is followed by three Deutsche Telekom employees sharing their experiences on data privacy, M2M solutions and Deutsche Telekom's involvement in refugee aid activities. Sarah works to guarantee a secure network in the Cyber Defense Center; Cornelia accompanies farmers along the road to digitization; Tamim from Afghanistan works at a T-Shop. Other essential content of the CR report is also introduced briefly on the start page in the context of how each topic contributes to sustainability every second, guiding our readers to the different sections of the report.

The initial pages of each section start with an introduction and an overview of the key events and developments on that topic. The subsequent pages are structured as follows:

  • Sustainability relevance: This explains what makes the topic significant to sustainable development and to Deutsche Telekom's long-term business success.
  • Management approach: This section starts with an overview of the key goals, measures and monitoring activities summarized in a table. It then goes on to explain how Deutsche Telekom approaches key sustainability topics, what its goals are and how it intends to achieve them. The management tools, policies and guidelines used to this end are presented, internal and external standards listed and the latest organizational developments explained.
  • Progress: Examples demonstrate how Deutsche Telekom has contributed to positive development in the the reporting period and worked to prevent or reduce negative impacts.

The report also includes information on "CR facts" as well as special pages for investors and rating agencies. These provide background information on a variety of topics that can be accessed directly from the text via links. Readers can also access the "CR facts" section at any time by clicking in the footer. A download area, search and dialog functions and an interactive benchmarking tool make it even easier to navigate the report. Moreover the info cart lets readers select different content and create a customized PDF file.

This year we will again be publishing a CR brochure on selected areas in which we made progress during the reporting period. We have been using the regularly published We Care app magazine to get a broad target group interested in corporate responsibility and motivate them to participate.

We illustrate the impact that our sustainability efforts have every second on the start page. This information is calculated as follows:

Start page

Every second... 6,000 kilometers traveled.

6,000 kilometers - that's the distance from Austria to Afghanistan. Tamim can get in touch with his family at any time thanks to our services.

Start page

Every second... 3 swimming pools. That's how much water farmers can save.

According to the SMARTer2030 study, ICT img solutions will be able to reduce water consumption in agriculture by a total of 251,041 billion liters in 2030, or an average of 7,960,457 liters per second. That's roughly three Olympic swimming pools measuring 50 x 25 x 2 meters = 2,500 cubic meters.

Start page

Every second... 11 cyber attacks warded off.

Our Cyber Defense Center records more than 1 million cyber attacks on our networks every day. That's 11 attacks per second.

Strategy and management

Every second... 1 question. You can give us your feedback every second.

Our stakeholder survey can be accessed at any time at http://www.cr-report.telekom.com/stakeholder-umfrage/

Customers and products

Every second... 50 Mbits Surfing with at least 50 megabits per second.

We are planning to provide roughly 80 percent of all households in Germany with VDSL img vectoring lines featuring a bandwidth of at least 50 Mbit/s img by 2018. This is subject to regulatory changes.


Every second... 3 cents. We invest in the future of our children and young people every second.

Since it was launched six years ago, we have sponsored our "Yes, I can!" initiative with a total volume of 5 million euros. This has made it possible to reach over 75,000 children and young people.


Every second... 5 euros. We save almost 5 euros every second thanks to our employees' ideas.

Employees submitted 13,728 suggestions for improvement via the genial@telekom ideas platform in 2015. The savings generated by these improvements came to 146.5 million euros.


Every second... 3 kg of CO2. We save 3 kg of CO2 every second in our supply chain.

Since we launched our supplier development program in 2014 we have been able to reduce CO2 emissions at one of the participants including its sub-suppliers by 169,000 metric tons by the end of 2015.

Climate and environment

Every second... 180 grams. We reclaim 180g of copper cable every second.

We recovered a total of 5,800 metric tons of copper cable in 2015. The cable is processed in accordance with environmental standards at certified waste disposal facilities.

We conducted a multi-stage materiality process to help us identify material issues to be addressed in the report. The process is a regular component of our annual CR reporting activities that helps us identify the topics with maximum relevance for us and our external stakeholders.

The online 2015 CR Report has been structured as a progress report. It focuses on the essential developments during the reporting period, which are discussed in five central reporting sections. We incorporated the Networks section from the 2014 CR Report into the Customers and products section in the 2015 CR Report because our network expansion activities are particularly relevant to our customers and our network infrastructure forms the basis of our products and services. Readers can access the different sections using the navigation bar: 

  • Customers and products
  • Society
  • Employees
  • Suppliers
  • Climate and environment

These are complemented by three additional sections:

  • The Strategy and management section describes the management of CR processes and the Group-wide integration of Deutsche Telekom's CR strategy.
  • The majority of our national companies whose CR activities are described in this report have their own profile page. The profile pages can be found under the "National companies" menu option.
  • In the facts and figures section, consolidated and commented indicators provide information about our progress in the past few years.

In addition to the 2015 CR Report we also use our Annual Report and our Data Privacy and Data Security Report to provide information on our corporate responsibility. We also report on Deutsche Telekom's current CR activities on the Deutsche Telekom Group's website under the heading, Corporate Responsibility. The national companies provide information about their CR commitment on their Internet portals and in their own publications.

We have added links to other internal and external websites in order to minimize the complexity of our report and give readers access to background information and extensive details. Readers will find information provided by our national companies on their profile pages in the 2015 CR Report, for example.

Selected KPIs in the 2015 CR Report from Germany as well as from our national companies T-HT Hrvatski Telekom (Croatia), Magyar Telekom (Hungary), OTE and Cosmote (Greece) and T-Mobile USA were the subject of an assurance engagement by auditing firm PricewaterhouseCoopers (PwC).

Based on the guidelines of the internationally recognized GRI-G4 (core) standards published by the Global Reporting Initiative, all of the indicators marked in the GRI content index have been reviewed by an independent auditing firm. The independent assurance report can be found under the assurance report menu item. All reviewed content of this report is marked with the symbol, , and will remain effective until the next CR-report is published.

Deutsche Telekom’s 2015 CR Report complies with the guidelines (G4 core) of the Global Reporting Initiative (GRI). It also serves as a Communication on Progress (CoP) from Deutsche Telekom as part of the United Nations Global Compact img. The Global Compact CoP provides an overview of specific measures used to put Global Compact principles into practice. Deutsche Telekom also publishes an extensive annual declaration of conformity regarding the German Sustainability Code.

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