strAtegy & mAnAgement risk And opporTuniTy mAnAgemenT 49 risk and opportunity management for us, comprehensive risk and opportunities management also means considering the opportunities and risks arising from ecological or social aspects or from the management of our Company. To this end, we actively and systematically involve all relevant stakeholders in the process of identifying current and potential risks and opportunities. we also participate in a number of working groups and committees. in parallel to continuously monitoring ecological, social and governance issues, we also systematically determine our stakeholders’ positions on these issues. The key tools here are: ouryear-round open online materia- lity survey for all stakeholders , our bi-monthly ngo report, which systematically analyzes press publications of the ngos relevant for us; our involvement in working groups and committees, countless national and international business associations and social organizations, stake- holder dialog formats organized by us, and our various publications. The following aspects have been identified as material for our sustaina- bility management. Reputation how we deal with sustainability issues also entails both opportunities and risks for our reputation. A high level of service quality is one of the most important factors for improving customer perception. This is why customer satisfaction has been embedded in our group management as a non-financial performance indicator. Transparency and reporting help to promote the trust of other external stakeholders in our group. our annual and Cr reports also serve this purpose. however, issues such as business practices, data protection, or work standards in the supply chain also entail reputational risks: if there are negative media reports in connection with our brands, products, or services, this can cause substantial damage to our reputation. As part of our sustainability management, we continuously review such potential risks and take measures to minimize them. climate pRotection At present, we do not see any severe risks to the achievement of our climate protection targets for our reference period .we see climate protection above all as an opportunity: iCT products and services have the potential to save almost ten times as many carbon emissions in other industries as the iCT industry causes itself (smArTer2030 study). This creates an opportunity to reduce 20 percent of global carbon emis- sions by 2030, and to maintain worldwide emissions at the level of 2015 with simultaneous economic growth. The additional revenue potential here amounts to usd 6.5 trillion, usd 2.0 trillion thereof for the iCT industry alone. furthermore, the iCT industry can save costs totaling usd 4.9 trillion. specifically, this means for germany, for example, that potential savings of more than 19 million metric tons of Co made by 2020 based on the 2012 level, for example, through broad- band in germany. in addition, the economic stimulus resulting from the could be 2 broadband roll-out could create an estimated 162,000 new jobs. Additi- onal opportunities arise, for example, from changed customer expecta- tions, political measures to ensure the transition to renewable energy sources, and the growing interests of sustainable investors (sri) in the subject of renewable energy. environmentally-friendly products and services enable us to tap into new customer groups. supplieRs we see more sustainability in our supply chain as an opportunity. it helps to enhance our reputation and our economic success. Thus through a development program, we help strategic suppliers to intro- duce business practices that are socially and ecologically acceptable and economically efficient. The program showed measurable succes- ses again in its second year; we will expand it further in 2016. better working conditions at our suppliers reduce the number of work-related accidents and the turnover rate. This increases productivity, while at the same time lowering costs for recruitment and training. Thus not only do we strengthen Cr performance at our suppliers, we also significantly reduce identified risks. As part of our global procurement activities, we can be exposed to country- and supplier-specific risks. These include, for example, the use of child labor, the conscious acceptance of envi- ronmental damage or inadequate local working and safety conditions. however, the reporting of ngos or media can give rise to risks to the Company’s reputation, but also to supply risks. we systematically review our suppliers and in that way reduce these risks. in the renowned robecosAm sustainability rating, our supply chain management in the reporting year was rated just as highly as in the prior year with 93 out of 100 points. our partnerships with suppliers that comply with internati- onal sustainability standards ensure a high level of product quality and reliable procurement. health and enviRonment mobile communications, or the electromagnetic fields used in mobile communications, regularly give rise to concerns among the general population about potential health risks. There is intense public, political, and scientific debate of this issue. Acceptance problems among the general public concern both mobile communications networks and the use of mobile handsets. in mobile communications, this affects projects like the build-out of the mobile communications infrastructure and the use of mobile handsets. in the fixed network, it affects sales of traditio- nal deCT (digital cordless) phones and devices that use wi-fi techno- logy. There is a risk of regulatory interventions, such as reduced emf thresholds or the implementation of precautionary measures in mobile communications, e. g., amendments to building law or labeling require- ments for handsets. deutsche Telekom - Corporate responsibility report 2015