Our strategy for climate-friendly mobility in Germany

Our contribution to the SDGs

In every reporting year since 2008, we were able to significantly reduce the CO2 emissions caused by our vehicle fleet – by using CO2-optimized vehicles, for instance. Savings were again higher in 2021, since we used our fleet much less due to the coronavirus pandemic. Our fleet-related CO2 emissions decreased by more than 13 percent with respect to the previous year, as more employees worked out of their homes and less business travel took place in our company-car segment. In addition, we were able to reduce our fleet in Germany by more than 2 300 vehicles, to about 18 600 vehicles.

Along with use of environmentally friendly drive systems (electric or natural-gas-powered), the transition to climate-friendly mobility calls for expansion and support of the charging-station infrastructure and intelligent linking of new and existing forms of mobility. In parallel with the efforts we are making in connection with our vehicle fleet, we are encouraging our employees to travel and commute in more-sustainable ways. All of these efforts are based on the three pillars of our DT mobility strategy:

  • Diversified portfolio: Building a more efficient, increasingly sustainable fleet with diversified drive systems and integrating micro-mobility (e.g., bicycles, e-scooters)
  • Digital services: Pooling and sharing solutions; digital mobility services, such as an e-logbook and a mobility app (E2E digitalization of lifecycle services for company cars and service vehicles)
  • We understand “connected mobility” to mean linkage between existing and new forms of mobility and mobility services – such as services provided with the help of a digital platform for road users.

Interconnecting transport services
Interconnection between different types of modes of transport is becoming increasingly important. For this reason, we plan to offer a mobility platform that connects existing mobility services with new ones: “Mobility as a Service” (MaaS), which will interconnect various different modes of transport, including public transportation, privately shared vehicles and Deutsche Telekom vehicles (including services such as “Shuttle on Demand” and car-sharing). MaaS will give our employees added convenience and flexibility in their commuting options. The MaaS platform and app were developed by Telekom MobilitySolutions and Hacon, a Siemens subsidiary. For the launch of the service, we have entered into a cooperation agreement with a public-transportation operator (and thereby become the first non- transport company to do so) – SWB Bus und Bahn. The resulting service will become available (initially) to Deutsche Telekom employees, and their friends and families, in the Cologne/Bonn region, beginning in spring 2022. Following this test phase, we plan to make the service available nationwide. We are already in discussions to that end with additional transport companies and mobility-services providers.

Carbon offsets
In the transition phase to zero-emission mobility, we are using CO2 offsets to reach our climate protection targets. In 2021, we offset 100 percent of the CO2 emissions from business operations of Deutsche Telekom's vehicle fleet in Germany. In this context, oil companies make an annual contribution to the fuel purchased. This CO2 offset aids projects that are certified according to recognized standards and ensures that the vehicle fleet is largely climate-neutral while we transition to zero-emission mobility. These quantities are not included in emissions accounting according to the Greenhouse Gas (GHG) Protocol, since the emissions are not avoided but offset by climate protection projects.

As part of our mobility strategy, we are working together with our employees on intelligent solutions for a new, more sustainable mobility. Such solutions are needed, in light of the impact of both work-related and private mobility on climate change. We also communicate directly with our customers and use their feedback to continuously improve our products and services. Our goal is to make it a matter of fact that alternative forms of mobility are used at the Group; any decision about a particular means of transportation should be scrutinized. More information about our activities to promote sustainable mobility is available here.

Reporting against standards


Global Compact

  • Principle 7 (Support a precautionary approach to environmental challenges)

Promoting green mobility at Deutsche Telekom

“Green Fleet”
As part of our Green Car Policy img, we have been using a CO2-based selection process for procuring new vehicles for 11 years. These also include company cars provided to employees on account of their position or function that can also be used privately. The Green Car Policy contains a bonus/penalty system as an incentive to encourage our employees to select fuel-efficient models. Employees who choose a more low-consumption model (with emissions of less than 130 g/km) receive a bonus based on the fuel cost savings. In contrast, drivers of high-consumption vehicles must make a financial contribution for the increased mobility costs and greater environmental impact. Currently, we are again reviewing our Policy, and a revised version is expected to enter into force at the beginning of 2023.

In the reporting year, we increased the share of vehicles with alternative drives. We started regular operation of both electric and natural gas vehicles. With regard to company cars, employees entitled to a company car can choose from the regular e-vehicle portfolio we have maintained since February 2020, after completion of initial pilot projects in 2019. Around 30 percent of all new orders for company cars have since been for electric cars. At the end of 2021, we had 804 electric company cars in our inventory or on order. Due to extensive delivery delays, resulting from chip shortages in the automobile industry, delivery of many of our electric cars on order has been postponed until 2022. 

In many cases, high acquisition costs are still making electric vehicles the more-expensive option, even though the non-cash benefit is taxed at a lower rate and buyers have a net saving compared to their costs for a comparable diesel vehicle. In addition, the range of available models is much smaller for electric vehicles than for conventional vehicles.

The range of more climate-friendly vehicles that are suitable for our Service segment is still quite limited. For this reason, only about 5 percent of our Service-fleet vehicles are electric or natural-gas-powered vehicles. In the year under review, their number increased from 362 to 539. For this reason, we are currently also testing new forms of mobility. Through October 2021, our field services in Berlin, Frankfurt am Main and Münster tested various e-scooter models, for example. In the test, service technicians and engineers sought to determine whether e-scooters are suitable for short and medium-distance travel in everyday work situations – such as in service calls for setup of internet accesses in major cities in which it is difficult to find parking. The tests were successful, and now the scooters are to be introduced nationwide in spring 2022.

We are participating in a nationwide funding project from the German Federal Ministry for the Environment (BMU) and the German Federal Ministry for Economic Affairs (BMWi) until the end of 2023. This will enable us to create further opportunities for using electromobility. The prerequisite for this is a suitable charging infrastructure. Various units in the Group are collaborating on this, including Comfort Charge (only available in German), which operates a public charging infrastructure, and Telekom Service, which serves as the partner for installation and support. 

Salary sacrificing scheme: bicycles or e-bikes 
Since 2015, our salary sacrificing scheme has enabled our employees to sacrifice some of their salary for the purchase of resource-conserving and health-promoting bicycles or e-bikes, which they can lease from their employer for three years. The monthly payments are deducted from the employee’s gross salary. In 2020, so many employees wanted to use the salary sacrifice scheme that all bikes had been allotted after just eight weeks. For the start of the 2021 season, we completely revamped the scheme. Since then, orders may be placed year-round, via an external leasing partner. In addition to ordering from that partner's own portfolio, employees have the option of ordering from a bicycle dealer of their own choosing. Deliveries and local service are available for all of Deutsche Telekom's locations in Germany. Currently, some 8 000 bicycles are being leased via this scheme.

#movegreen – getting there sustainably
Our Green Pioneers organize various campaigns and measures to raise awareness and motivate our employees to use “greener" forms of mobility. In 2021, during the Bonn “mobility weeks” organized by the JOBWÄRTS mobility platform, our employees had the opportunity to borrow bicycles, free of charge, for a full week of use. Also, the “cycle to work” (“Mit dem Rad zur Arbeit”) campaign, which was launched in 2020 by German health insurer AOK, was continued. In it, we encourage our employees to leave their cars at home, and to count up the number of kilometers they cover with their bicycles. Since fall 2021, they have the option of participating in the campaign via the company's EmployeeApp, which has functionality that simplifies the task of “collecting" kilometers on a group basis. To date, employees have saved about 29 980 kilograms of CO2 in comparison to the emissions they would have generated by using cars for the relevant trips. 

Since September 2021, bicycle service stations have been in place at six different Deutsche Telekom locations in Germany. The stations offer a bicycle pump and tools for minor repairs – including a digital repair guide that users can access via QR code.

The national companies in other countries are also moving forward with alternative forms of mobility. Hrvatski Telekom, for example, has become the first telecommunications company in Croatia to be awarded the European “Cycle-Friendly Employer” certificate. To inspire its employees to commute to work by bicycle – and thereby do something good for both the environment and their own health – the company has provided 100 covered bicycle stands, along with showers, changing rooms, and a repair station.

Expansion of the e-mobility charging infrastructure KPI

To drive e-mobility forward, it is crucial to provide the appropriate infrastructure. We are therefore upgrading parts of our existing telecommunications infrastructure to charging stations, primarily using our large technical facilities such as main distribution frames. Using the existing infrastructure eliminates the need for additional constructions in the cityscape. The electricity used for charging comes from renewable energy sources.

Telekom Mobility Solutions (TMS), in cooperation with Group Supply Services (GSUS), is responsible for expansion of the charging infrastructure at our Deutsche Telekom locations. Deutsche Telekom’s subsidiary Comfort Charge provides and operates the (rapid) charging stations and wall boxes at Deutsche Telekom locations. 

Around 500 rapid charging stations are planned over the next three years. They are not part of the existing telecommunications infrastructure and will be set up at Deutsche Telekom locations with medium-voltage installations, which give users up to 150 kW of power. This enables charging for an approximately 100-kilometer range in just ten minutes. Also, installation and maintenance services for wall boxes (44 kW) are available for business customers. 

In cooperation with an external service provider and Telekom Service as the nationwide installation partner, we also offer our employees, and users of electric company cars, a home charging solution that employees can finance privately. The solution provides a complete package, including a wall box, installation fee, and automatic reimbursement of incurred costs for charging at home. Until the end of 2021, KfW (Kreditanstalt für Wiederaufbau) bank provided 900 euro subsidies for purchases of home wall boxes.

Comfort Charge GmbH is also helping to build a nationwide electric charging network with rapid charging points with up to 150 kW capacity. Comfort Charge is part of the Deutsche Telekom Group and is funded and supported by the Telekom Innovation Pool img (TIP). The responsible sponsor for the effort is Deutsche Funkturm GmbH (DFMG). Comfort Charge operates charging stations for electric vehicles throughout Germany and offers services related to electromobility. The company is thus creating the necessary infrastructure for the breakthrough of e-mobility in Germany. Since 2020, its has concentrated its expansion operations more strongly on the business-customer and the public sector. Comfort Charge is supporting the City of Hamburg, for example, in putting the necessary framework in place for a transition to electromobility in its taxi market.

Deutsche Telekom Außendienst (DTA), working in cooperation with the company's Individual Solutions & Products (ISP) unit, is responsible for installing and servicing charging stations and wall boxes at Deutsche Telekom locations and at employees' homes. The service unit of Deutsche Telekom, DTA/ISP, continues to offer infrastructure services for the charging stations of major external customers. With over 9 600 orders, Deutsche Telekom is one of the largest service providers (installation, maintenance, repair) in the charging station infrastructure sector. 

The activities of our business customer unit, Deutsche Telekom Business Solutions, also need to be mentioned. On a nationwide basis, its Smart City Unit installs, operates and maintains a charging infrastructure, in conformance with calibration regulations, on behalf of customers. The stations provided include normal charging stations (AC), fast-charging stations (DC) and, on request, hypercharger stations (HPC) with charging at up to 350 kW. 

With its “MeineLadesäule” (“my charging station”) service, Deutsche Telekom offers comprehensive solutions for customers who wish to set up and operate a charging infrastructure. The modular meineLadesäule portfolio comprises all necessary steps for such efforts; for example, customers can have Deutsche Telekom assume responsibility for consultation, planning, charging-station procurement, and project management for the necessary civil engineering. In addition, it provides relevant software and energy-/load- management services. 

E-mobility is also being promoted at our national companies: in Croatia, for example, a digital charging service for electric vehicles via app has been offered since 2020. Via the app “espoTs,” end users can search for and use charging stations. No subscription or contract is required. Charging stations have been installed in front of T-Systems Nederland's building in Utrecht, and T-Mobile US is also investing in charging stations for electric cars at its locations. The national company in Hungary launched a pilot project in 2021 to determine availabilities in the area of electric cars and charging stations, with a view to adding more electric cars to its vehicle fleet in the future.

We measure our activities to promote greener mobility at Deutsche Telekom using various KPIs, and have been collecting data for them since 2020.

In the year under review, and on a Group-wide basis, we provided a total of 201 fast-charging stations (2020: 569) and 426 normal-charging stations (2020: 1 542).

Since 2020, we have installed a total of 161 fast-charging stations in Germany. In 2021, we also provided 137 normal charging stations (including wall boxes). Operating rapid charging stations has allowed us to save more than 548 metric tons of CO2. That is the equivalent of the CO2 emissions produced by a passenger car on a journey of around 3 million kilometers.

Number of vehicles KPI

The total number of vehicles at our company decreased slightly with respect to the previous year. While the majority of our vehicles still have diesel engines, their share of our overall fleet decreased in the year under review. To accelerate our transition to greener mobility, we have intensified the expansion of our charging-station infrastructure. Also, we continue to focus on green alternatives to gasoline/diesel-powered engines, and on fuel-efficient engines – subject to cost-effectiveness criteria – when purchasing new company cars and service vehicles. This has enabled us to increase the total number of our fleet vehicles with green alternatives to gasoline/diesel-powered engines by 42 percent, with respect to the corresponding figure in 2020.

For detailed comments on the performance indicators for each individual company, please refer to the interactive performance-indicator tool in our company comparison. More information about our Green Car Policy img, alternative engines and our goals for climate-friendly mobility is available here.

Reporting against standards


German Sustainability Code

  • Criterion 11 (Usage of Natural Resources)

Fuel consumption KPI

Overall fuel consumption fell by approximately 11 percent, and by 6 and 22 percent respectively for company cars and service vehicles. For detailed comments on the figures for each individual company, please refer to the interactive benchmarking tool.

You will find more information on Deutsche Telekom's climate friendly fleet management policies here.
Reporting against standards


German Sustainability Code

  • Criterion 11 (Usage of Natural Resources)

Job ticket KPI

In 2021, 7 000 employees of the Deutsche Telekom Group in Germany used a discount season ticket provided by their employer to commute by public transport. This reduction is mainly due to COVID-19 related constraints.

We offer regional discount season tickets (monthly or annually) to our employees at many of our German Deutsche Telekom sites, especially in high-density population areas. The offer encourages our employees to use climate-friendly public transportation and helps them keep their commuting costs down.


Reporting against standards


German Sustainability Code

  • Criterion 2 (Materiality img)
  • Criterion 10 (Innovation and Product Management)

Global Compact

  • Principle 7 (Support a precautionary approach to environmental challenges)
  • Principle 8 (Undertake initiatives to promote greater environmental responsibility)

European Federation of Financial Analysts Societies (EFFAS)

  • V04-13 (Percentage of products or services for offsetting climate change)
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