2021 Corporate Responsibility Report
CR-Report 2021
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Sustainability standards

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UN Global Compact – Communication on Progress

The present CR report also serves as a Communication on Progress (CoP) from Deutsche Telekom within the framework of the United Nations Global Compact. The table lists the text passages, in this CR report and in other Group publications, in which we provide information about our commitment to implementing the ten principles of the Global Compact. With these resources, we are also fulfilling the expanded Global Compact Advanced criteria.

Reporting against standards

 

Global Reporting Initiative (GRI)

  • GRI 102-12 (General Disclosures)
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German Sustainability Code

As part of its Corporate Responsibility report, Deutsche Telekom yearly publishes a comprehensive declaration of conformity with the German Sustainability Code. The German Sustainability Code aims to make companies’ commitment to sustainability transparent and comparable under a binding framework.

We will provide links to Deutsche Telekom’s declaration of conformity for 2021 following its publication in the present context.

The German Sustainability Code has been approved by the Federal Government’s Council for Sustainable Development. Deutsche Telekom was one of the first companies to accede to the Sustainability Code.

The German Sustainability Code

Reporting against standards

 

Global Reporting Initiative (GRI)

  • GRI 102-12 (General Disclosures)
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Sustainability Accounting Standards Board (SASB)

There are various standards for CR reporting for companies. The number of international requirements and frameworks is growing. Our CR report has been based for many years in particular on reporting in accordance with GRI. Since 2017, we have also been using the SDGs to make our performance transparent. However, we want to adequately meet the growing interest of our stakeholders in having comparable sustainability information. For this reason, in the year under review we prepared an index for the sustainability standards of the Sustainability Accounting Standards Board (SASB) – with an the industry-specific focus on the information and communications technology sector.

The following section presents this SASB index. It lists the industry-specific SASB criteria that we fulfill (in some cases, it provides links to passages, in our sustainability-oriented communications, in which fulfillment takes place). In addition, we list the SASB criteria at relevant locations within the present report.

We welcome the growing attention being given to sustainability issues, and of course are happy to readily meet growing transparency requirements. At the same time, we are aware of announced efforts to consolidate various relevant standards and frameworks.

SASB-Code   Requirement   Reference
Environmental Footprint of Operations
TC-TL-130a.1  

(1) Total energy consumed, 
(2) percentage gridelectricity, 
(3) percentage renewable

  
Data Privacy
TC-TL-220a.1   Description of policies and practices relating to behavioral advertising and customer privacy  
TC-TL-220a.2  

Number of customers whose information is used for secondary purposes

  
TC-TL-220a.3  

Total amount of monetary losses as a result of legal proceedings associated with customer privacy

   All relevant legal procedures and outputs are disclosed in the annual report.
TC-TL-220a.4  

(1) Number of law enforcement requests for customer information,
(2) number of customers whose information was requested,
(3) percentage resulting in disclosure

  
Data Security
TC-TL-230a.1  

(1) Number of data breaches,
(2) percentage involving personally identifiable information (PII),
(3) number of customers affected

  
TC-TL-230a.2  

Description of approach to identifying and addressing data security risks, including use of third-party cybersecurity standards

  
End-of-Life Management of Products
TC-TL-440a.1  

(1) Materials recovered through take back programs, percentage of recovered materials that were 
(2) reused, 
(3) recycled, and 
(4) landfilled

  
Competitive Behaviour & Open Internet
TC-TL-520a.1  

Total amount of monetary losses as a result of legal proceedings associated with anti-competitive behavior regulation

   All relevant legal procedures and outputs are disclosed in the annual report.
TC-TL-520a.2  

Average actual sustained download speed of
(1) owned and commercially-associated content and
(2) non-associated content

  

The minimum, normal and maximum download speeds are stated in the product specifications.
TC-TL-520a.3   Description of risks and opportunities associated with net neutrality, paid peering, zero rating, and related practice  
Managing Systemic Risks from Technology Disruptions
TC-TL-550a.1  

(1) System average interruption frequency and
(2) customer average interruption duration

  
TC-TL-550a.2  

Discussion of systems to provide unimpeded service during service interruptions

  
Reporting against standards

     

Global Reporting Initiative (GRI) 

  • GRI 102-12 (General Disclosures)
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GRI-Index

Deutsche Telekom’s 2021 CR Report complies with the Global Reporting Initiative (GRI) guidelines and has been prepared in accordance with the “Core” option.

In the GRI content index, we refer to content pertaining to general and specific standard disclosures and explain the content when necessary. The standard disclosures are based on the very relevant aspects identified in our materiality process. Selected content from various action areas, and information on the materiality process, has been reviewed in this regard; such content is suitably marked in the index (with a Inhalt durch PWC geprüft). The index also contains links and explanations relative to other GRI aspects that are covered in the report.

GRI 102: Allgemeine Standardangaben

Organisationsprofil

GRI-Indikator
Auskunft
Verweis Seite
102-1
Name der Organisation
102-2
Wichtigste Marken, Produkte, Dienstleistungen

Es gab 2019 in keinen Ländern Verbote von Produkten und/oder Dienstleistungen.

102-3
Hauptsitz
102-4
Länder der Geschäftstätigkeit
102-5
Eigentumsstruktur und rechtliche Form
102-6
Bediente Märkte
102-7
Größe der Organisation
102-8
Gesamtbelegschaft

In Deutschland nutzen 14 Prozent der tariflich Beschäftigten und 18,5 Prozent der Beamtinnen und Beamten der Deutschen Telekom Teilzeitmodelle (Stand: 31.12.2019). Darüber hinaus arbeiten in Deutschland insgesamt 29 leitende Angestellte in Teilzeit (Stand: 31.12.2019).

102-9
Lieferkette
102-11
Berücksichtigung des Vorsorgeprinzips

Ansätze für präventives Handeln bieten bei der Telekom das Risikomanagement, das Compliance-Management und die ESG KPI.

102-12
Externe Vereinbarungen, Prinzipien oder Initiativen
102-13
Mitgliedschaften in Verbänden und Interessenvertretungen

Eine Aufschlüsselung der Mitgliedschaften und Kooperationen nach strategischen Beteiligungen ist aus Gründen der Vertraulichkeit nicht möglich. Für die Mitarbeit in Gremien und Verbänden gelten unsere Grundsätze der politischen Interessenvertretung.

Unternehmensführung

GRI-Indikator
Auskunft
Verweis Seite
102-18
Struktur der Unternehmensführung
102-19
Delegation von Verantwortung für Nachhaltigkeitsentwicklungen
102-20
Zuständigkeiten für Nachhaltigkeitsentwicklungen
102-24
Auswahlverfahren für höchstes Kontrollorgan und Komitee

Im Auswahlprozess werden alle Kompetenzen berücksichtigt, die für die Ausübung der Position erforderlich und dienlich sind. Die Anforderungen an eine Position werden anhand einer Skill-Liste definiert.

Der Auswahlprozess findet im Aufsichtsrat statt, in dem die Interessen der Stakeholder und der Shareholder vertreten sind.

    Einbindung von Stakeholdern

    GRI-Indikator
    Auskunft
    Verweis Seite
    102-40
    Einbezogene Stakeholder-Gruppen
    102-41
    Mitarbeiter unter Kollektivvereinbarungen

    Tarifpolitik hat bei uns eine hohe Bedeutung und lange Tradition, was auch der Abdeckungsgrad durch Tarifverträge bestätigt. Zum 31. Dezember 2019 waren 73,4 Prozent der Beschäftigten in Deutschland tariflich gebunden. Konzernweit waren es 52,3 Prozent.

      102-42
      Bestimmung der Stakeholder-Gruppen
      102-43
      Ansätze für Einbezug von Stakeholdern

      Wir arbeiten mit unterschiedlichen Feedbackformaten, die sich aufgrund der Vielfältigkeit nur schwer kategorisieren lassen. Da wir uns auch auf Dialogveranstaltungen und informell mit unseren Stakeholdern austauschen, lässt sich das Feedback nicht nach den Stakeholder-Gruppen aufschlüsseln.

      102-44
      Fragen und Bedenken der Stakeholder

      Ermittelte wesentliche Aspekte und Grenzen

      GRI-Indikator
      Auskunft
      Verweis Seite
      102-45
      Unternehmensstruktur
      102-46
      Bestimmung der Berichtsinhalte und der Berichtsgrenzen
      102-47
      Wesentliche Aspekte
      102-48
      Erläuterung neuer Darstellungen von Informationen

      Im Berichtszeitraum gab es keinen Anlass für neue Darstellungen von Informationen.

        102-49
        Erläuterung veränderter Berichtsparameter

        Im Berichtszeitraum gab es keine Veränderung der Berichtsparameter.

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