T-Systems
ITC Iberia,
S.A.U.

Osmar Polo
Managing Director
T-Systems Iberia, S.A.U.

T-Systems Iberia’s environmental commitment and actions are aligned with Deutsche Telekom’s global strategy and objectives, with the European Green Deal (EU roadmap for neutral emissions in 2050), and with the Sustainable Development Goals (SDGs).
We understand sustainability as a growth imperative and recognize its importance on an environmental and social level. As we drive digitalization forward, we are also impacting energy efficiency, intelligent mobility, and clean air. In order to use the benefits of digital innovations to improve environmental sustainability, we have established a “Green Team.” This team manages all challenges related to environmental issues.

The main lines of action are promoting a low-carbon society, improving energy efficiency and the use of renewable energy, while developing actions to minimize waste, and enhancing recovery and reuse of resources.

T-Systems Iberia also offers solutions such as Syrah Sustainability, a dashboard based on Big Data and Artificial Intelligence (AI) that allows companies and governments to monitor their compliance with commitments related to the SDGs. We also developed several Smart Cities projects, helping the public sector to be more efficient and sustainable by using data and IT. This type of project can help to reduce emissions by 30 percent, according to the GHG Annual Report Protocol.

Finally, we are working to strengthen the environmental culture and awareness internally and to increase our external profile as a company that is committed to the environment.

T-Systems Iberia’s strategy on digital inclusion and social engagement is aligned with Deutsche Telekom’s strategy. We built a team of volunteer employees that propose actions and fields to focus on. Throughout 2021, we focused on initiatives related to health and made donations to several not-for-profit projects. In the upcoming years, we will be focusing on projects related to digital inclusion or volunteering programs for our employees, alongside many other activities. 

 

Key facts at a glance

Markets, business areas and market share  

T-Systems Iberia is a trusted technology partner that offers high-end value-added IT solutions and services, developing end-to-end projects with a comprehensive approach, relying on its highly secure datacenters, a complete Cloud ecosystem with standard platforms, and global agreements with the main hyperscalers such as AWS, Microsoft, and Google Cloud. In Spain, the company has been recognized by PENTEO as the country's leading Cloud provider for the sixth consecutive year. After hundreds of digitalization projects developed in the Auto, Health, Retail and Oil & Gas industries, as well as the Public Sector, T-Systems has become the necessary bridge between the technology and business areas to drive value, productivity, and competitiveness for any company or government.

Number of customers   625
Number of employees   171
Shareholding of Deutsche Telekom AG since   2001
Certifications  

ISO 9001:2015
ISO 14001:2015 
ISO 20000-1:2008
27001:2017
22301:2012
CARBON FOOTPRINT (local certification related to carbon footprint by the Spanish Government)  

Please refer to the internet for further information   www.t-systems.es
Local CR reports  

More information online
Report as pdf (in Spanish)

Awards and memberships

TELEKOM TEAM AWARD

January 2021

  • Third Prize at the Telekom Team Award for our project Mercabarna in the category “I am T, count on me!”
  • The Telekom Team Award is an international award from across Telekom in six different categories. 276 teams from 21 countries presented their entries in all six award categories. 126 experts evaluated the presented projects to select the final teams. More than 15 000 employees voted for their favorites to determine the final ranking.   

CROSS COLLABORATION AWARD H1/2021

August 2021

  • Second prize in the Cross Collaboration Award H1/2021 at the level of T-Systems International, where a total of 23 projects from different countries were presented. Among these six finalists with the most votes, each project was presented in front of T-Systems International’s ExCom. Our TriBox project achieved second place.
  • The Cross Collaboration Award focuses on projects and activities that demonstrate special customer-centric orientation. This ranges from jointly won agreements to particularly challenging situations, such as incidents and escalations. Projects that use innovative methods such as Design Thinking or Outward Mindset coaching as well as agile managed projects can be nominated. They can be projects with external clients, but also internal projects that stand out by adding real value through teamwork.

Excellence Awards of the German Chamber of Commerce in Spain – Premios Excelencia de la Cámara Alemana

October 2021

  • Special award at the Excellence Awards of the German Chamber of Commerce in Spain
  • The Excellence Awards of the German Chamber of Commerce in Spain salute entities or people who contribute in a special way to strengthen Spanish-German relations. In 2021, the proposals were related to sustainability, green economy, energy efficiency projects, renewable energy , mobility, and the circular economy. We achieved a special award for our contribution to the Agenda 2030 commitment in the public and private sector through the Syrah Sustainability solution in October 2021.

The Silver Seal by Network 4 SDGs 
Esade Creapolis has awarded T-Systems Iberia the Silver Seal of the Network 4SDGs (Sustainable Development Goals img). This seal certifies to society and institutions that the company is working on sustainable development and social impact with the aim of achieving the 2030 Agenda and the United Nations SDGs.

The International Federation of Green and Global Information Communication and Technology (IFGICT) is a collaborative organization of the UN focusing on dissemination of the Sustainable Development Goals. Esade Creapolis classifies progress toward the 2030 Agenda at three levels of Gold, Silver or Bronze Seal with the collaboration and support of this organization.

The highest accolade is the Gold Seal. This indicates audited and certified compliance with the SDGs, design of metrics and KPIs for monitoring the implementation of SDGs, calculation of the environmental impact of the sustainability measures carried out, work on innovation to obtain social and environmental impacts, and it indicates the deployment of an intelligent monitoring system to follow up on the 2030 Agenda.

In order to attain the level of Silver Seal, an organization must have an internal department responsible for sustainability within the company, a good definition of a sustainability strategy, and compliance with the SDGs and the 169 milestones.

Finally, the level of Bronze Seal requires participation in the Network 4 SDGs, active involvement in the dynamics of the Network, carrying out work related to the SDGs and being aligned with the principles of the SDGs.

Environmental Management Program 2021

We have a Corporate Environmental Protection Plan 2021 with the strategic topics: CO2 emissions, energy efficiency and efficiency through circularity or renewables. Our Environmental Management Program pursues the following goals, some of which we actually exceeded in 2021:

  • We want to reduce consumption of resources in our buildings. By 2021 we aimed to achieve the following savings (compared to our consumption in 2019):
    • 22@ Headquarters (building):
      • 25 percent less electricity consumption (achieved 30 percent)
      • 35 percent less district cooling consumption (achieved 40 percent)
      • 37 percent less water consumption (achieved 45 percent)
      • 10 percent less gas consumption (achieved 16 percent)
    • Madrid Office (building):
      • 45 percent less electricity consumption (achieved 50 percent)
      • 45 percent less water consumption (achieved 50 percent)
      • 20 percent less gas consumption (achieved 26 percent)
  • We also want to sustainably reduce our waste generation and set the following goals:
    • 22@ Headquarters:
      • 30 percent less plastic waste (achieved 72 percent)
      • 30 percent less municipal waste (achieved 81 percent)
    • Madrid Office:
      • 30 percent less municipal waste (not achieved according to New Office Model)
  • Company-wide, we aimed to reduce our travel activities by 50 percent. We achieved 89 percent in 2021.
  • Maintaining the percentage of renewable energy sources: We installed photovoltaic panels for self-consumption at the office facility in Cerdanyola. In 2021, 43 075 kwh were generated.
  • We are increasing engagement with our carbon footprint and registered the carbon footprint in the Ministry of Ecological Transition of the Spanish Government.
  • Our program to increase the reuse of amortized computer equipment (goal: 80 percent; achieved in 2021: 86 percent) and amortized company phones (goal: 45 percent; achieved in 2021: 40 percent) is now up and running. 
  • We are promoting initiatives to minimize waste, for example “We.Work.New.” and “resources optimization.”

Milestones:

  • We concluded an agreement with an energy broker that included a guarantee of origin. This certifies that the energy comes from 100 percent renewable sources and avoids CO2 emissions.
  • All the electricity consumed for production of cooling water came from renewable sources with certificates of origin for electricity, so that no CO2 emissions are produced.
  • Our program “Low-carbon society” promotes environmental awareness, sensible energy consumption, use of 100 percent renewable energy, and establishment of an environmental commission.
  • We launched the T-OGETHER Environmental Commission, which has initiated proposals to minimize plastic generation and waste, and to reduce the number of employees commuting.

#GreenMagenta Program

T-Systems Iberia has been supporting the idea of no waste and the circular economy since 2012 – launched at the time under the “Stop Wasting – Start Caring!” initiative. Today, we are contributing to the group-wide #GreenMagenta program.

Since 2012, we have been repurposing redundant electrical and electronic equipment. T-Systems Iberia is committed to reselling this type of equipment, defining a process for the buyback of workstations by our employees.

This scheme has greatly reduced the amount of waste:

  • 772 laptops have been sold. This has exerted a significant impact on our environmental footprint through a reduction in waste of 3 860 kg (the reuse percentage was 86 percent at the end of 2021). 
  • 119 company cellphones have been sold. This has exerted an impact on our environmental footprint through a reduction in waste of 19 kg. 

These initiatives are part of the Corporate Environmental Protection Plan of T-Systems Iberia. 

T-Mercabarna Solidaria

In the first weeks of the COVID-19 lockdown in March 2020, the Red Cross in Catalonia noted a dramatic increase in demand for food among families with limited resources and the vulnerable population (homeless, unemployed, etc.), and experienced additional difficulties in meeting basic food needs. At the same time, Mercabarna and its wholesalers were faced with a mismatch in their supply/demand balance. They also had a surplus of perishable food such as fruit and vegetables. In view of the food shortage and the forecast that this situation would worsen over the following weeks, the Red Cross asked for help.

The solution
T-Systems Iberia organized a 24-hour SOLIDARITY HACKATHON. This is a meeting of programmers in which 20 T-Systems developers were looking for a technological solution to speed up the process of delivering fresh food without interruption 24 hours a day. The team worked together, using an agile methodology with very short phases of work and applying collaboration tools such as Webex and Teams to achieve close cooperation even though people had to work from home. Together with Mercabarna, the APP T-Mercabarna Solidaria was designed to facilitate the collection and distribution of fresh food.

The App img consists of a digital marketplace that “connects” the surplus supply from wholesale companies with not-for-profit organizations such as the Red Cross and the logistics company that transports the food. This application allowed wholesaler Mercabarna to enter information about the products they could donate into the App, and the Red Cross could select them before 8 a.m. and work out their plan of action. The interface connects to the transporters and before five o'clock in the afternoon on the same day they were already in the solidarity camps. This allowed supply and demand to be matched within very short periods of time (less than 12 hours).

The successes
In the years 2020 and 2021, a total of 150 metric tons of food were donated and sent to the Red Cross. The FAO (Food and Agriculture Organization of the United Nations) has highlighted this action as a worldwide example of how technology and digitalization (logistics process and inventory management) can help people in need in today's world. The project involved 30 employees of T-Systems Iberia and eight people from customers, transport, and NGOs.

The opportunistic combination of the two challenges made it possible to solve both successfully. This represented the realignment of the relationship between supply and demand in the new COVID-19 paradigm. The virtual solidarity market enabled any not-for-profit organization – in this case the Red Cross – to access a bank of food available at Mercabarna and request delivery based on a list generated by the wholesalers. The application covered the minimum requirements in order to be able to respond to this need very quickly and cost-effectively. The application provided real-time information to facilitate decision-making, as well as specific, concrete data on the quantity of the product, volume of pallets, etc. Moreover, the application had been designed with the user in mind, making it very easy to adopt and use right from the start. The procedure was therefore greatly simplified and resources were conserved by not wasting food. When the local lockdowns ended, the App was deactivated for the time being.

By promoting and supporting such initiatives, T-Systems Iberia has followed the responsible employer approach. Indirectly, the project has also promoted human rights in line with Article 25 of the UN Declaration of Human Rights: Everyone has the right to a standard of living adequate for the health and wellbeing of themselves and their family, including food, clothing, housing and medical care, and necessary social services.

T-OGETHER

In January 2020, T-Systems Iberia launched the internal community T-OGETHER. This initiative is staffed by volunteers who are committed to implementing environmental and social goals. Within this framework, two separate commissions have been formed: Commission Environment (eight members) and Commission Society (seven members).

We discuss progress on our internal employee network. The measures taken are presented in our community in a way that is visible to every employee. Employees can also contribute additional ideas and enter into an exchange with the participants taking part in the initiative.

The T-OGETHER initiative has four main responsibilities:

  1. Proposing initiatives to improve the social, sustainability and environmental performance of T-Systems Iberia. Initiatives must be linked to the fields of action of the company’s CR strategy
  2. Assessment and evaluation of all initiatives proposed in the monthly meeting with colleagues in the Group.
  3. Elaboration of the adopted initiatives with greater feasibility and their standardization in the same document.
  4. Sending the proposals to the T-OGETHER Group Executive Committee to analyze them and determine their feasibility for further submission to the T-Systems Iberia Executive Committee. 

In 2021, the T-OGETHER team managed all the requests for social and environmental initiatives in alignment with the #GoodMagenta objectives, such as initiatives related to commuting employees (emissions from commuting, a proposal to reduce these emissions is being evaluated). Initial progress is already visible but robust results will only emerge at the end of 2022. 

Tracking sustainability – one metric at a time with a T-Systems Dashboard solution

The Generalitat de Catalunya is the government of one of Spain’s leading regional economies. The Generalitat’s Department of Territory and Sustainability needed a way to track progress over time, compare data easily and gather the information necessary to target its sustainability efforts.

This is where the Smart City Dashboard “Syrah” from T-Systems comes in. It enables the government to call up the relevant key figures with a user-friendly interface. Naturally, one important target within the SDGs is air quality, which the Catalan Government measures at numerous stations around the region and then tracks on the Dashboard. The Generalitat also uses the solution to monitor changes in the proportion of green spaces within urban areas, rental prices across the region, traffic and transport flows, data on waste separation, and many other UN-defined sustainability metrics. This makes it easier to draw comparisons and identify where further efforts are needed. The solution offers the user interface and the platform behind it. It allows secure, traceable data exchange, and analytics.

The project started in June 2020 and the first version of the dashboard was released in October 2021. The project involved seven employees and an investment of EUR 91 000. It is aligned with the sustainable development objectives and is available to the private and public sector. The list of indicators provides the opportunity to track progress over time, compare data easily, and gather the necessary information in order to manage sustainability efforts in a targeted manner. This also creates a foundation for analysis and decision-making.  

We are now working on collaboration with other entities such as the town council of Tarragona and we are studying the possibility of implementing the “Syrah” solution at T-Systems International.

The TriBOX project

The challenge
The biggest asset when it comes to innovation is our workforce. The challenge is to give our colleagues with entrepreneurial drive the opportunity, methodology, tools, and voice to increase the number of innovative projects based on real client needs. 

The solution
The TriBox Innovation program and platform makes bottom-up innovations systematic, structured, and scalable, while being easily customizable and integrable into the existing setup. Any employee can apply for the project, which consists of three TriBoxes that must be solved in consecutive order: one in magenta, one in blue, and one in gold. What do employees need in order to participate? A drive to grow professionally and personally, and an idea that motivates them, and that they want to develop to a sufficient degree of maturity. 

It starts with a Magenta TriBox that is sent to the employee’s home. The TriBox contains instructions, vouchers, and magenta surprises. Over a period of two months, they have to identify and work on a challenge facing our customers or our organization, frame a problem statement, and generate possible solutions to solve it. Prototyping and validations will enable participants to describe in detail the value proposition and key messages they are pursuing. The TriBox provides a series of organized tutorials, grants access to experts, and allows participants to spend 10-20 percent of their working time on developing their ideas and their own personalities. The Magenta phase ends with a final pitching event, where participants present their results in a pitch-format of five minutes. This entitles them to receive a TriBox practitioner certificate, accredited by the New Work Academy.

The benefits
The TriBOX project offers several benefits. Firstly, it provides a clearly structured bottom-up channel for employees to articulate and develop ideas in a methodologically sound approach.

Ideas can be qualified and brought to maturity before presenting them and passing them on to accelerators. In addition, we are upskilling our workforce through experience-based learning and methods from the New Work Academy. The project also promotes cross-pollination of ideas across countries and organizational boundaries.

The successes

#1 Objective accomplished: Skill transformation and mindset shift among participants based on Design Thinking & Lean startup methodologies.

  • T-Systems Iberia: 38 TriBoxers from different business units such as SAP, Sales, and HR participated in 2021
  • Implementation at international level was achieved by 70 employees from different countries. A number of participants from Spain were also among the finalists.

#2 Objective accomplished: Creating business impact

Impact stemming from Magenta TriBox Projects:

  • Quick Wins: Magenta Feel Thermometer, Subtitles for Webex, Prod+ Productivity enhancer, XLA based loyalty program (Xperience Level Agreements)
  • Five clients were introduced to selected Blue Box conversions 
  • Examples of Blue Boxes: 
    • SAP Autoscaling on “Hyperscalers” – Customer presentable prototype built
    • T-IAM (T-Systems Identity and Access Management Solution) – Proof of concept in development
    • Medical Low Code Application Platform – Proof of concept in development
    • Pega-as-a-Service – Scaling of customer-proven solution toward a portfolio element

Creating TriBox as a new digital offering for customers:

  • TriBox as an “Innovation-as-a-service solution” has been introduced conceptually to 20+ external customers for their organizations (three in commercial discussions)

#3 Objective accomplished: Gaining traction

  • DT AG Lean Innovation Program participation
  • Scholarship sponsored by T-Systems International CTO Max Ahrens.
  • Second place in T-Systems-wide cross-collaboration award.

#4 Objective accomplished: TriBox, a 100-percent DT AG in-house production

  • New Work Academy Methods material, tools, and further contents
  • ID Studio Hungary provided Learning Journey platform
  • Publishing of openly accessible events through “Learning from Experts”
  • Recordings of tutorials and events on “YAM Tube”
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