Awards for climate protection

Climate protection in the supply chain
Working on behalf of investors, the non-governmental organization CDP img regularly assesses the climate protection activities of listed companies worldwide and compiles an index img of leading companies, referred to as the A List. In 2022, Deutsche Telekom was included in this list for the seventh time in a row.

In 2017, we reported our ESG KPI imgCDP supply chain program” for the first time. It shows the degree to which our procurement volume from carbon-intensive suppliers is covered by the CDP Supply Chain Program.

As part of the CDP supplier program, companies ask their key suppliers about their emissions and their climate strategy. 247 suppliers participated in the CDP supplier program. These cover without T-Mobile US 52 percent of our procurement volume (2021: 72 percent for the Group incl. T-Mobile US).The number of invited suppliers was 445.

Through our commitment to climate transparency in supply chains, we were awarded a place in the “Supplier Engagement Leader Board” for the fourth time in a row in 2022.

Awards for sustainable products and services

Speedport Smart 4 and Speedhome WLAN img receive TÜV environmental label
The Speedport Smart 4 and Speedhome WLAN don’t only win over customers with their technology and design: Both were awarded the Green Product environmental label of the TÜV Rheinland testing service provider. The green properties of the devices have thus been certified by a neutral body. They meet the strict criteria of TÜV and prevailed in all categories. In addition to responsible handling of chemical substances, both products scored points with their resource efficiency with regard to energy, recycling, and durability. TÜV Rheinland also gave favorable ratings to the carbon footprint and compliance with social standards, particularly in production.

Blue Angel for our fixed-line telephones
To indicate the sustainability benefits of our products to our customers, we make suitable products identifiable with recognized environmental labels. For example, several routers and mesh devices are certified with the Green Product environmental label of the TÜV Rheinland testing service provider. In addition, Telekom Deutschland’s fixed-network telephones to a large part carry the Blue Angel seal of approval. The Blue Angel was also awarded to the joint system of Telekom Deutschland and the service provider Teqcycle Solutions for taking back cell phones.

Representative Office in Berlin certified as sustainable partner
Deutsche Telekom’s Representative Office in Berlin makes event facilities available to internal and external groups / organizations. The Representative Office has been recognized by VisitBerlin Convention Partner as a sustainable partner since 2019, in its top category, “Leader.“ The Office's sustainability performance was audited in four categories: governance, risk & compliance; environmental aspects; social aspects; and economic aspects.

Awards for sustainable finance

Best European telco in the S&P Assessment
In 2022, we qualified, for the eighth time in a row, for the renowned sustainability indexes “Dow Jones Sustainability Index img World” (DJSI img World) and “Dow Jones Sustainability Index Europe” (DJSI Europe). DJSI World “represents the top 10% of the largest500 companies in the S&P Global BMI based on long-term economic, environmental and social criteria”. In 2022, we took first place in the European and worldwide indexes for the first time.

Bloomberg Gender Equality Index
In the year under review, we were again selected, as one of 484 companies, for the Bloomberg Gender Equality Index (GEI). The GEI measures and evaluates gender-equality performance in a total of five areas: Female leadership and talent pipeline; equal pay and gender pay parity; inclusive culture; anti-sexual harassment policies; and pro-women brand.

A complete overview of the indexes in which the Deutsche Telekom T-Share img is listed, in the year under review, is available here.

Awards for our commitment to digital inclusion

Awards for Teachtoday
In 2022, the Teachtoday initiative won two prizes at the Comenius EduMedia Awards, which recognize digital educational media. An international jury of scientists, specialists, and education practitioners examined over 200 different educational media. The Teachtoday portal and the SCROLLER media magazine for kids won the panel over with their outstanding educational and media quality and won prizes in the categories “IT, communication, and media education” and “General multimedia products.”

Award for DIGITAL@School
The “DIGITAL@School” volunteer initiative was awarded the special prize in the category “Corporate commitment” by the IT Executive Club at the ITEC Cares Award 2022. The award recognizes outstanding commitment in the area of digital education.

Awards for our campaign “#No hate speech”
With our campaign “#No hate speech,” we are working to ensure that people have nothing to worry about as they navigate cyberspace. Via channels such as video and radio spots, workshops and podcasts, we are calling attention to hate speech, social media outrage and cyberbullying, and encouraging people to show "civil courage online" and stand up against such negative trends. We received several awards for this campaign:

Audio Prize 2022 of the Media Authority of North Rhine-Westphalia

Audio Prize 2022 of the Media Authority of North Rhine-Westphalia
The second season of our podcast “Digital Crime – When words become weapons” (“Digital Crime – Wenn Worte zur Waffe werden”) won the Audio Prize 2022 from the Media Authority of North Rhine-Westphalia in the category “Respectful interaction on the internet” (“Respektvoller Umgang im Netz”). The judging panel praised the podcast’s excellent production values, outstanding research, and differentiated view on the topic of online hate.

Epica Award 2022: Silver

Epica Award 2022: Silver
In 2022, the song “The choir against hate speech” from our “No hate speech” campaign won an Epica Award. The song won a silver trophy in the category “Best use of music.”

Awards for our commitment in the area of diversity

4th place in the Boston Consulting Group Gender Diversity Index
In 2022, we took fourth place in the Gender Diversity Index img of the Boston Consulting Group, putting us in the top 5 of the best 100 companies. This ranking highlights the percentages of women in management positions at major companies. It has now been published for the sixth time.

Best employer, according to the magazine “Brigitte”
In a study carried out by the magazine “Brigitte” and personnel marketing experts from “TERRITORY Embrace,” looking at aspects such as work-life balance, career advancement, transparency, and gender equality, we were named one of the best employers for women – and received five stars, the highest ranking.

Awards in the diversity area for T-Mobile US
For its commitment on behalf of diversity, T-Mobile US received the prestigious honor of being named one of Forbes’ “Best Employers for Diversity 2022.” As part of the honor conferred by Forbes, T-Mobile was listed as one of 500 companies that are recommended by their own employees, have diversity in their boards of directors and among their executives, and carry out initiatives for diversity and inclusion.

Top 5 in diversity ranking
In the year under review, Deutsche Telekom was nominated as one of the top 5 companies in the category “Diversity Company of the year” by the “Beyond Gender Agenda.” The German Diversity Award recognizes individuals and companies for which diversity, equity, and inclusion are decisive factors for success.

Sales & service awards

TÜV quality seal for “proven customer satisfaction” 2022

TÜV quality seal for “proven customer satisfaction” 2022
For the tenth time in a row, TÜV Rheinland, a leading, independent international provider of technical services, awarded our hotline, our technical service, and the Telekom Shops its “proven customer satisfaction” quality seal. 2 550 customers from Germany took part in the representative survey. Deutsche Telekom received a “good” rating, with an average score of 1.97 for the hotline, 1.65 for technical service, and 1.56 for the Telekom Shops – where 1 is the highest score.

connect hotline test: Mobile communications 2022

connect hotline test: Mobile communications 2022
Every year, connect magazine tests the mobile hotlines of the different providers and evaluates the categories of accessibility, waiting time, staff friendliness, and quality of statements. In issue 5/2022, “connect” praised Deutsche Telekom’s customer service as “very good.” The magazine certified us as having the best mobile hotline, with 445 out of 500 points.

connect mobile communications shop test 2022

connect mobile communications shop test 2022
In 2022, Deutsche Telekom once again took first place in the connect Mobilfunk Shoptest (mobile communications shop test). The testers gave 14 Shops a ranking of “very good” for their consultation quality. Six shops set new standards by being ranked “outstanding.” In the overall ranking, Deutsche Telekom received 438 out of 500 possible points, with impressive showings especially in the consultation categories services, rates, and devices, as well as in the category shop atmosphere/facilities.

F.A.Z. Germany’s best customer advisers

F.A.Z. Germany’s best customer advisers
In 2022, the newspaper F.A.Z. named Deutsche Telekom’s customer advisers the best in the mobile communications sector. The rating was derived based on mentions on websites and in forums, blogs, consumer portals, and social media channels. Press releases and news pages of different mobile providers were also viewed. Deutsche Telekom took first place in the categories Hotline, Service, Customer advice, and Price.

Top rating in CHIP mobile phone shop test 2022

Top rating in CHIP mobile phone shop test 2022
The trade magazine CHIP has conducted its first ever survey of the customer experience in mobile network shops. Deutsche Telekom took first place straight away. The general appearance of employees, neatness of the shops, and willingness of staff to help were particularly well received. The testers also gave Deutsche Telekom the best rating in the categories of phone consulting and rate plan consulting.

“Service King” 2022 award from “Focus Money”

“Service King” 2022 award from “Focus Money”
In 2022, we took first place in the telecommunications sector in the customer satisfaction survey of “Focus Money” for the seventh time in a row. The financial magazine surveyed 313 691 customers. Deutsche Telekom placed first in the telecommunications industry – at the national level and in 50 of 56 cities.

“Computer Bild” top digital assistant 2022

“Computer Bild” top digital assistant 2022
For the fourth time, IT magazine “Computer Bild” and online portal “Statista” tested digital assistants (service chatbots) from the telecommunications, insurance, finance, and utilities & transport sectors. In late 2022, it was confirmed that Deutsche Telekom has the best digital assistant in the telecommunications sector and is also leading in this category across all sectors. User guidance, functionality, user experience, security, and ethical aspects were evaluated.

Awards for our mobile network in Germany

CHIP (edition 1/2022)
„CHIP“ (Ausgabe 1/2022)

CHIP (edition 1/2022)
We won the “Mobile Network Test” of CHIP trade magazine for the twelfth time in a row in 2022 and were declared the “best network.” In addition, we received the “Best 5G network” (“Bestes 5G-Netz”) logo.

“connect Mobile Network Test” (edition: 1/2022)

“connect Mobile Network Test” (edition: 1/2022)
We were also the overall winner of the “2022 Mobile Network Test” of “connect” magazine, with a rating of “very good.” Testing focused on the performance and reliability of the networks for voice (e.g., call setup time) and data (e.g., downloads and uploads).

Awards for our work in training and development

For employers competing to recruit IT and tech specialists, it is vitally important to have an excellent employer brand. Consequently, we continually aim to improve Deutsche Telekom's attractiveness, on a lasting basis, as an employer for IT/tech talent. In 2022, we again received various awards for our achievements as an employer and training provider. This strengthens our conviction that we are on the right track with our recruiting and employer-brand strategy.

Deutsche Telekom is the “Employer of the future”
The German Innovation Institute for Sustainability and Digitization awarded Telekom Deutschland GmbH “Employer of the future”. Our deep understanding for the needs of our customers and employees was mentioned as the key factor for their decision. In addition, the Institute praised our modern, innovation-centered corporate culture and the commitment of our management to digitalization and sustainability.

Deutsche Telekom is “LEADING EMPLOYER 2022
The aim of the independent meta-analysis “LEADING EMPLOYER 2022” is to rate employers holistically based on a wide variety of subject areas, such as employee satisfaction, working conditions, understanding of values, job security, prosperity, HR expertise, image, environmental awareness, and many more. With its excellent results, Deutsche Telekom was rated among the best 1 percent of employers in Germany for the first time.

Good ranking among university students
Every year, students vote for their ideal employer in the “Universum Talent Survey”. This year, more than 38 600 university students were asked about the qualities they find most attractive for a potential employer and who they think the ideal employer is. Deutsche Telekom took 25th place among IT students in the ranking of Germany’s most attractive employer 2022.

HR Benchmark: First place for career website
The HR Benchmark from NetFed examines the current state of digital HR communications. In a comparison of 50 large German companies with a corporate structure, Deutsche Telekom took first place.

Potentialpark Azubi Communication Study
After capturing second place the previous year, Deutsche Telekom won gold for best student communications for the first time in 2022. The Azubi Communication Study 2022 from Potentialpark and examined the communication channels career website, online application, mobile pages, and social media platforms of 100 employers and surveyed300 secondary school students on their online communications.

Second place in Talent Communication Study
Deutsche Telekom’s career communications won second place in the Potentialpark study Online Talent Communication 2022. We even captured the top spot in the individual categories “Career Website” and “Social Media.” With these awards, the Swedish market research institute confirms that Deutsche Telekom is leading in digital talent communication with potential candidates. The study examined 140 companies and took over 350 criteria into account.

Awards for CR reporting

First place in the ranking of sustainability reports
In 2022, our CR reporting took first place in an independent, cross-industry ranking of sustainability reports. Based on a comprehensive set of social, ecological, management-related, and communication-related criteria, the Institute for Ecological Economic Research (IÖW), together with the business association Future, regularly ranks the sustainability reporting of major German companies, as well as smaller and medium-sized companies. The ranking is supported by the German Federal Ministry for Labor and Social Affairs (BMAS).

Second place in the CSR Benchmark for best digital sustainability communication
We took second place in the NetFederation Corporate Social Responsibility (CSR) benchmarks in 2022 (2021: first place). To calculate the CSR Benchmark, the CSR websites of 50 selected major companies with corporate structures were analyzed and examined based on 58 differently weighted criteria, which are assigned to the three categories “Attitude and credibility,” “Reporting and publications,” and “Facts and KPIs”.  The NetFed benchmark is an annual study on the current status of digital sustainability communication. The key questions in the 2022 study were, “What is the level of digitalization in CSR communications?” and “Which information and services do the companies provide to interested parties?”

Silver and bronze MERCURY Awards for our CR Report
At the 2021/2022 MERCURY Awards, our Corporate Responsibility Report won the silver prize as best report in two categories: Corporate Social Responsibility and Interactive (there was no gold award winner). We took third place in the category Sustainability Report, winning the bronze award. The MERCURY Awards honor outstanding international performance in the different areas of public relations work. The independent jury assesses the use of imaginative ideas, how well the information is visualized, and the general expression of the message, among other factors.


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