Emily Glastra, Managing Director, T-Systems Netherlands

Emily Glastra
Managing Director
T-Systems Netherlands

T-Systems Netherlands is committed to our Corporate Social Responsibility (CSR) strategy to create a low-carbon society, connected life and work, and connecting the unconnected. We want to make a positive contribution to a climate-friendly and resource-efficient society, to equal participation in the information and knowledge society, and to sustainable supplier management. We translate this into three key focus areas, namely: being a green company, creating a great place to work, and giving back to our society. 

Some examples of how we live as a green company include:

  1. Implementation in a company-car policy based entirely on electric cars and elimination of the option to order fossil-fuel company cars since the beginning of 2022.

  2. Continuation with savings on electricity and heat consumption at our corporate facilities.

  3. Corporate social responsibility as one of the criteria for evaluating supplier offerings during the procurement process.

We set up dedicated CSR management in the Netherlands as of the second quarter of 2022. This enables us to prioritize and have an increased focus on CSR. In 2022, the priority was establishing the CSR framework and creating transparency in and reporting on our sustainability goals. In 2023, the focus will be on local CSR strategy which will also include focus on social factors.

Giving back to our society is being actively pursued, and this year we have supported charity initiatives such as:

  1. Donation to alleviate the suffering of the people in Ukraine – caused by Russia’s invasion of the neighboring country in violation of international law.
  2. We sponsored the widow of one of our late colleagues. Both of them were diagnosed with cancer in 2019, and our colleague – the husband – passed away. The wife is a brave survivor. She walked Mont Ventoux to support donations for cancer research.
  3. In September, we provided local sponsorship for the first ever Euro Challenge in Limburg, which is a sports and teambuilding event with global participants in 30 teams. The Euro challenge drives employee and team engagement while giving back to society, this year supporting the ‘Spieren voor Spieren’ charity.
  4. Encouraging our employees to invest time in charity initiatives which the company supports.

Some of the accomplishments for the social aspect of CSR in 2022:

  1. Implementation of the global DE&I policy.
  2. Increase in the diversity within the management layer of our organization from one to four female team members.
  3. Our employees perceive a good balance in working from home compared with working in the office after COVID-19. General employee engagement remains at a healthy level (Pulse Survey).
  4. T-Systems Nederland was also affected by a higher attrition rate, yet was successful in attracting new employees, many of them through employee referral.

As T-Systems Netherlands, we were certified on the CO2 performance ladder (“CO2 prestatie ladder”), which is a validation of our company’s efforts to reduce CO2 emissions, specifically in the Netherlands. We were granted level 3 in 2021 and we have applied for level 5 this year – the highest level – which shows our progress in this area.


Key facts at a glance

Markets, business areas and market share  

Manufacturing, Consumer Packaged Goods (CPGs) and Public Services

Number of customers   19
Number of employees   270
Shareholding of Deutsche Telekom AG since   2001

ISO 9001:2015   
ISO 14001 img:2015
ISO 45001:2018  
ISO 27001/17/18
ISO 22301
ISO 20000
CO2 Prestatieladder

Car Policy

In line with the climate targets imposed by the government and the associated targets related to corporate social responsibility (CSR) from Deutsche Telekom AG and T-Systems International, T-Systems Nederland decided to make its current vehicle fleet more sustainable. The aim of T-Systems Netherlands is for all lease cars to be fossil-free by 2025 with a fleet consisting solely of electric vehicles. We are delighted that employees have consciously opted for an electric lease car since 2021. This development must be continued, so the decision has been taken to stop purchasing new petrol lease cars in 2022. As from 1 July 2022, it has only been possible to order electric lease cars, so the vehicle fleet will be fully electric by 2025. This change has been agreed with employee representatives and included in the travel policy. Staff were informed about this change and they have been familiarized with driving an electric lease car. T-Systems Nederland is creating awareness by sharing information about electric driving and conscious travel behavior in cooperation with our lease suppliers. The travel policy of T-Systems Nederland also includes useful tips on how to drive your car more sustainably (eco-driving) in order to make employees aware of this.

Progress at our Office Buildings and Datacenters

The main focus for our datacenters in 2022 was the ongoing decrease in energy consumption. In some areas, we consumed 18 percent more energy in comparison to 2021, owing to new – high-consuming – customers over the course of 2021. In 2022, we reduced energy consumption by 7 percent overall. Without these new customers, there would have been a decline of around 17 percent. So we have still built on our achievements of previous years:

  • 20212022: 7 percent decrease
  • 20202021: 6 percent increase
  • 20192020: 6 percent decrease
  • 20182019: 22 percent decrease
  • 20172018: 21 percent decrease
  • 20162017: 28 percent decrease and
  • 20152016: 13 percent decrease.

The reduction was achieved through asset refresh (lifecycle management), decommissioning, and datacenter consolidation.

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