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2022 Corporate Responsibility Report

Impact measurement: More-sustainable management of company devices, with the “Device as a Service” model

Smartphones and tablets play an indispensable role in our everyday working lives. At the same time, companies are finding that the task of managing all of their employees’ company-owned devices is becoming more and more complex. In many cases, when devices reach the end of their useful lives within the company, they are simply put away and are no longer used. In addition, in many cases devices are replaced before they have reached the end of their useful lives, and then are neither used nor properly recycled.

In cooperation with the provider “everphone,” we offer our business customers in Germany a “Device as a Service.” In this service, we assume responsibility for device management. This responsibility includes active collection of devices from employees, exchange and proper repair of defective devices, and certified disposal and recycling of devices taken out of service. This increases the service lives of devices within companies.

Our impact measurement in this context has found that Device as a Service can reduce emissions by about 50 kilograms of CO2 equivalents per company smartphone and tablet. The refurbishment rate increases to over 97 percent. Also, employees become more aware of the need to use devices sustainably, throughout the entire value chain. In addition, the high refurbishment rates and longer usage lifetimes associated with the service ease pressures on production, logistics, and disposal processes (SDG 12).

The service also contributes to the following SDGs:

  • SDG 9: Systematic management of company smartphones and tablets supports the more efficient and more sustainable use of valuable resources.
  • SDG 17: Deutsche Telekom and everphone plan to work together to roll out Device as a Service in additional countries, and they are seeking to share their knowledge in this context.

We have awarded our #GreenMagenta label to this service.