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2022 Corporate Responsibility Report

Impact measurement: Online billing is more eco-friendly than paper billing

The switch from paper billing to online billing provides a good example of the sustainability potential inherent in digitalization. We applied our approach to impact measurement in order to analyze the effects more closely for Deutsche Telekom.

It showed that the adverse environmental impacts of online billing are more than 50 percent lower than those associated with paper billing (SDG 13).

This offering also contributes to the following SDGs:

  • SDGs img 8, 9, and 12: The switch to online billing saves paper and printer toner, and also reduces logistics requirements. We have identified the potential negative consequences of this measure as a drop in sales for the timber and paper industries and logistics sector. However, these consequences are less substantial than the positive effects.