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2022 Corporate Responsibility Report

Twice a year: The pulse survey KPI

In addition to the employee survey, which we conduct every two years, we also conduct regular pulse surveys to measure employee satisfaction – usually twice a year. If the employee survey and pulse survey both occur in the same year, the pulse survey is only carried out once. The most recent pulse survey in November 2022 saw a 76 percent response rate among employees. The engagement score reached a high value of 78 points. 

High ratings = very good, good/agree fully, agree.
Low ratings = poor, very poor/do not agree, do not agree at all. “Neither agree nor disagree” ratings are not shown.

Explanations of questions asked:

  • Mood = How do I feel at Deutsche Telekom.
  • Employer attractiveness = I would recommend our company as a great place to work.
  • Brand identity = I am proud of the Telekom brand.
  • Inspiration = Our company inspires me to do my best every day.
  • Strengths = My job is a good fit for my abilities, knowledge, and experience.
  • Goals = I know what is expected of me at work.
  • Purpose = I perceive my work as meaningful.
  • Involvement = I have influence on decisions regarding my work.
  • Trust = I have freedom to act in order to get my job done.
  • Information = I can get the information I need to do my job.
  • Team feedback = We give each other feedback in order to improve as a team.
  • Manager feedback = I receive feedback from my line manager that helps me to improve my performance and grow.
  • Failure culture = In my team, mistakes are are used as a chance to improve and learn.
  • Workload/quality= In my team, the workload and quality requirements are compatible with one another.
  • Work-life balance = My current working hours allow a good balance between private and (family, hobby) job-related interests.
  • Team attractiveness = I would recommend my team as a great community to work.
  • Collaboration = We collaborate effectively with others across our company.
  • Guiding Principles = I experience the Guiding Principles being lived in my day-to-day work.
  • Learning = Our company offers sufficient learning opportunities to enhance my professional skills.
  • Career development = I see motivating development opportunities for my career in our company.
  • Recognition = Considering all my efforts and achievements, I feel that I have received the appropriate amount of recognition at work.
  • Eco-social engagement = I can identify with the environmental and social engagement of our company.
  • Corporate responsibility = Our company acts responsibly towards the environment and society.
  • Digital collaboration = Digital collaboration tools facilitate our day-to-day work.
  • Risk management = In my team, we consistently manage potential risks affecting our business.
  • Strategy = I know and understand the strategy of our company.
  • Culture of trust = In our company, I experience a culture of trust across all hierarchies.
  • Equal opportunities = In our company, everyone has the same opportunities for hiring and career development – regardless of age, gender and gender identity, sexual orientation, physical and mental abilities, nationality, social and ethnic origin, political opinion, religion and belief.
  • No discrimination and safe space = Our company provides a safe and supportive work environment for all – we do not tolerate inappropriate behavior or comments related to: age, gender and gender identity, sexual orientation, physical and mental abilities, nationality, social and ethnic origin, political opinion, religion and belief.
  • Open question on engagement = What would make your engagement at work even stronger?
  • Follow-up to the employee survey = In my unit, we discussed the Employee Survey results and derived concrete actions for improvement.