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2022 Corporate Responsibility Report

Reducing Paper Use through Digitalization

We continually strive to reduce the volume of our paper documents, such as bills, flyers, and other types of documents used for customer communication.

As part of these efforts, we encourage customers to opt for digital/paperless procedures. In 2022, customer transitions to online bills eliminated a total of some 3.1 million paper bills.

In our business customer segment, we increased our online-bill percentages for fixed-network services (to 71 percent) and mobile-network services (to 60 percent).

In our consumer segment, we were able to maintain our high online-bill percentages: 88 percent for fixed-network services and 94 percent for mobile services.