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Our strategy for climate-friendly mobility in Germany

Our contribution to the SDGs

Our strategy
Along with the use of environmentally friendly drive systems, the transition to climate-friendly mobility calls for expansion and support of the charging-station infrastructure and intelligent linking of new and existing forms of mobility. Our goal is to firmly establish the use of alternative forms of mobility within the Group and raise lasting awareness when it comes to individual decisions about particular means of transport. Beyond the efforts we are making to electrify our vehicle fleet, we are encouraging our employees to travel and commute in more-sustainable ways. All existing job ticket offers were ended on April 30, 2023 after an attractive alternative offer was launched on May 1, 2023 in the form of the Deutschlandticket.

Our mobility strategy rests on three pillars:

  • Diversified portfolio: building a more efficient, increasingly sustainable fleet with climate-friendly drive systems and integrating micro-mobility (e.g., bicycles, e-scooters)
  • Digital services: pooling and sharing solutions, and Deutsche Telekom car app img (digitalization of life cycle services)
  • Connected mobility: linking existing and new forms of mobility and mobility services with the help of a digital platform

Our vehicle fleet
From 2017 to 2023, we were able to reduce the CO2 emissions of our vehicle fleet in Germany – which includes around 17 500 vehicles – by about 35 000 metric tons. The main factors affecting the level of mobility-related CO2 emissions are the average number of internal combustion vehicles, annual mileage, and the associated fuel consumption.

In January 2023, we introduced an internal requirement within Deutsche Telekom in Germany that we would only order company cars with electric drive systems going forward. This requirement has been applicable internationally for the Systems Solutions segment since 2022. On the basis of this, almost all of the company vehicles we ordered in Germany during the year under review had an electric drive, apart from just two exceptions that were covered by the policy. We have also extended the retention period for company vehicles from three to four years. However, the strained supply chain situation continues to result in unplanned delays to deliveries of the electric vehicles we have ordered.

The process of fully electrifying our service vehicle fleet, which includes vehicles used by field service technicians, requires extensive preparations. The requisite conditions for this have further improved in 2023, with a wider range of vehicles now being offered by car manufacturers in particular. Nonetheless, there is currently still a lack of small and large vans on the market that meet our requirements in terms of range. This is why we are so keen to drive the accompanying rollout of charging infrastructure. The necessary charging stations have already been installed at the first Deutsche Telekom locations with service vehicles. We are also striving to set up charging infrastructure at our technicians’ homes to enable them to set off to jobs straight from their doorstep without any issues.

Our e-scooters
Some 300 e-scooters have been used by our service technicians and engineers since 2022 as part of our micromobility concept. These vehicles are used in a day-to-day work context for traveling short to medium distances, for instance, to set up internet connections for customers in urban conurbations with limited parking space. Other usage scenarios were tested in 2023 for projects requiring on-site visits, including providing assistance with the fiber-optic img build-out in large cities such as Frankfurt am Main and with maintenance work on mobile communications antennas. Mobile antennas are installed along ICE high-speed-train lines, at major events, and in other locations where vehicular access is restricted.

Our bicycles
Since 2015, our salary sacrificing scheme has enabled our employees to give up some of their salary for resource-conserving and health-promoting bicycles or e-bikes, which they can lease from their employer for three years. The monthly payments are deducted from the employee’s gross salary, exempting them from tax payments on the purchase. Orders may be placed year-round via our external leasing partner, which, in addition to running its own online store, also has partnerships with local bicycle dealers. Over 10 000 bicycles are currently being leased via this scheme.

Interconnecting transport services
Interconnection between different modes of transport will become increasingly important in future. For this reason, we have been offering our Mobility as a Service (MaaS) platform and “goodride” app since 2023 as an alternative to single-person car use. This option combines various different modes of transport, including public transportation, privately shared vehicles and Deutsche Telekom vehicles (including services such as Shuttle on Demand and carsharing). MaaS will give our employees added convenience and flexibility in their commuting options. The goodride app and MaaS platform were developed by Telekom MobilitySolutions and Hacon, a Siemens subsidiary.

However, goodride is not only available to our employees – the application can also be downloaded from the major app stores by anyone in Germany. It allows users to navigate their way through the entire local public transport network in Germany The app can also be used to purchase the Deutschlandticket as well as all local public transport tickets for the Cologne-Bonn metropolitan region. We intend to expand goodride on a gradual basis to offer the option of purchasing tickets for other metropolitan regions of Germany. Currently, users throughout Germany can use TIER-scooters and, in many cities, nextbikes and taxis in conjunction with local public transport, booking the required ticket combination through the app. This service is set to be progressively expanded to include more mobility partners, regions, and third-party offerings.


Global Reporting Initiative (GRI)

    GRI 302 3-3 (Management of material topics)


Expansion of the e-mobility charging infrastructure KPI

Cities, companies, and households alike are all benefiting from the expansion of the charging infrastructure for electric cars. It is a responsible course of action and facilitates the transformation towards sustainable, green mobility. The places where we live and work are becoming more modern, environmentally friendly and sustainable, increasing their appeal to us as residents and employees.

In order to drive progress on the e-mobility front, it is vital to put in place smart infrastructure. Deutsche Telekom has extensive expertise and experience in the planning, procurement, construction and operation of charging stations, and it plans to use these strengths in the coming years to support the transition to e-mobility. In the process, it will look beyond its own immediate needs and offer complete infrastructure packages for customers.

For example, Deutsche Telekom will offer smart solutions for cities, regions, and companies seeking to install and operate charging infrastructure. As part of its complete-system approach, Deutsche Telekom will offer business customers a full range of services, including planning, construction, installation, and service/operation. In addition to hardware, the services also include software for operating the charging stations and carrying out customer management.

The company’s activities in this area are organized as follows:

Comfort Charge GmbH
Comfort Charge GmbH has been constructing and operating charging infrastructure at Deutsche Telekom locations nationwide since 2018.

We increased the number of Comfort Charge rapid charging systems to around 230 by the end of 2023. We narrowly missed our target of operating 250 such stations by the end of 2023 due to a number of factors, the primary ones being local construction delays, late approvals, or missing power connections, which prevented us from setting up the remaining stations in 2023. These stations will be installed successively in 2024. Additionally, some 600 charging systems for electric vehicles (service vehicles, company cars and employees’ cars) were set up and operated at Deutsche Telekom Group locations.

The fast-charging stations at these locations are available to the public. With the charging speed they offer, electric vehicles are able to add about 100 kilometers of range within 10 minutes.

Comfort Charge’s expertise as a charge point operator also benefits the services provided by Deutsche Telekom's business customer sales in this connection.

Deutsche Telekom’s Technical Service has been planning, installing and servicing charging infrastructure since 2010.

Our partners leverage the benefits of the quality service that Deutsche Telekom’s field service offers nationwide, which includes a range of e-mobility services provided at the customer’s site. More than 50 partners offer a range of e-mobility solutions with the assistance of Deutsche Telekom’s Technical Service. These include site-scouting services, as well as installation, troubleshooting, and maintenance of charging systems. Deutsche Telekom’s field service installed infrastructure for over 1 800 charging points in 2023. The company fulfilled more than 7 000 e-mobility orders in total and is also one of the largest service providers of charging solutions for private households, with over 25 000 service contracts carried out overall throughout Germany. Our partners and customers across the nation include energy suppliers, electronics retailers, hardware and automotive manufacturers, and fleet-solution providers.

With its large technician workforce, and its high quality standards, Deutsche Telekom is well-placed to serve the growing nationwide demand for infrastructure solutions – and thereby make a valuable contribution to the transition to sustainable mobility.

Deutsche Telekom Geschäftskunden GmbH
Over the past year, Deutsche Telekom Geschäftskunden GmbH has also been helping to boost sustainability, by supporting its business customers in addressing their various interests, roles, and goals in the area of e-mobility. As part of these efforts, it has installed more than 100 normal-charging stations (AC) and fast-charging stations (DC) at public and non-public customer locations in Germany, in the framework of holistic, end-to-end solutions including planning, construction, installation, service, and the necessary equipment and software.

E-mobility is also being promoted at our national companies: Our company in Croatia, for example, has been offering an app-based digital charging service for electric vehicles since 2020. Via the “espoTs” app img, end users can search for and use charging stations. No subscription or contract is required. T-Mobile US is also investing in charging stations for electric cars at its locations. The national company in Hungary launched a pilot project in 2021 to determine availabilities in the area of electric cars and charging stations, with a view to adding more electric cars to its vehicle fleet in the future.

We measure our activities to promote greener mobility at Deutsche Telekom using various KPIs, and have been collecting data for them since 2020.

Number 2020 2021 2022 2023
eMobility charging stations sold 2 111 627 854 698
Standard charging stations (≤ 22 kW) 1 542 426 653 645
Wall-mounted standard eCharging stations 1 407 233 296 386
Detached mounted standard eCharging stations (outdoor) 135 193 357 259
HighPower charging stations (> 22 kW) 569 201 201 53
Detached mounted high power eCharging stations (outdoor) 569 201 201 53

By operating 230 fast-charging stations in Germany, we were able to save over 326 metric tons of CO2e. This is equivalent to the CO2 emissions a car would emit in traveling about 1.93 million kilometers.


Number of vehicles in the DT Group KPI

The total number of vehicles at our company decreased with respect to the previous year. While the majority of our vehicles still have diesel engines, their share of our overall fleet decreased in the year under review. To accelerate our transition to greener mobility, we have intensified the expansion of our charging-station infrastructure. This has enabled us to increase the total number of our fleet vehicles with green alternatives to gasoline/diesel-powered engines by 27 percent, with respect to the corresponding figure in 2022.

  2021 2022 2023
a) The value was corrected compared to the information published in the previous year's report.
Total number 32 297 a) 30 816 30 090
Number of vehicles with diesel engines 25 098 a) 23 256 22 080
Number of vehicles with gas engines 5 628 a) 5 197 5 002
Number of alternative fuel vehicles 1 571 2 363 3 009
Number of company cars 10 040 a) 9 497 9 415
Number of service vehicles 22 257 a) 21 319 20 675

The performance indicators for each segment and individual company are shown in the interactive performance-indicator tool in our company comparison. More information about our Green Car Policy img, alternative engines, and our goals for climate-friendly mobility is available here .


Fuel consumption KPI

Total fuel consumption decreased by around 5 percent. For service vehicles, consumption fell by 7 percent, while for company cars it increased by 2 percent. The interactive benchmarking tool shows the figures for each national company.

in liter 2021 2022 2023
Data audited img by Deloitte. Data is partly based on estimates, assumptions and projections. Some of the data originates from external service providers.
a) The value was corrected compared to the information published in the previous year's report.
Fuel consumption (total) 49 167 373 a) 48 423 063 45 796 157
Fuel consumption by diesel-powered vehicles 31 612 742 a) 30 886 569 30 611 576
Fuel consumption by gasoline-powered vehicles 17 025 709 a) 17 005 345 14 658 228
Fuel consumption by vehicles with alternative drives 528 923 531 150 526 353
Fuel consumption by company cars 13 760 425 a) 14 634 852 14 402 330
Fuel consumption by service vehicles 35 406 948 a) 33 788 211 31 393 827
You will find more information on Deutsche Telekom’s climate friendly fleet management policies here.


Global Reporting Initiative (GRI)

  • GRI 302-1 (Energy)

benchmarking tool

Through our interactive benchmarking tool, important facts and figures of our national companies can be analysed and compared.

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  • Highlights

    Day after day, we work to

    develop climate-neutral business

    practices and establish circularity

    Day after day, we work to develop climate-neutral business practices and establish circularity

    In ramping up our climate targets, we have fulfilled the stringent criteria of the Science Based Targets initiative and become the first DAX-40 company to have a recognized, science-based net-zero climate target.

    For the first time, we are outlining our route to net zero here in the form of a climate transition plan. We are already implementing the key measures set out in the plan. We achieved significant improvements in our KPI “Energy Intensity” by introducing efficiency measures in our networks and data centers.

    To reduce Scope 3 emissions, we set up a task force that works closely with suppliers to explore new approaches to recording CO₂ emissions. Other sustainability criteria are applied to procurement decisions to create an economic incentive. One of the main criteria is the requirement to observe the principle of circularity for network technology and devices from the design and procurement stage onwards. When it comes to devices in particular, circularity can only be achieved in cooperation with customers. We addressed these stakeholders directly in 2023 by means of programs to purchase used devices, special initiatives, and our infotainment magazine “Heute retten wir die Welt! Ein bisschen.” (English: “Today we save the world! A little bit.”) on MagentaTV.

    We support our customers in their efforts to adopt a more climate-friendly lifestyle. Our products and solutions generated positive CO₂ effects for our customers amounting to 16.9 million metric tons in Germany alone in 2023.

    Further examples of our progress in 2023, from the perspective of the Group and that of our segments, can be found in the subchapters.

    Highlight numbers

    Highlight numbers

    Progress of selected KPIs in  2023

    • 2022 2023 Progress

    • CO₂e emissions Scope 1&2 for the DT Group (in kt of CO₂e) 233 217 -7%

    • CO₂e emissions Scope 1–3 for the DT Group (in kt of CO₂e) 11 811 10 476 -11%

    • CPE Take-Back and Mobile Device Take Back for the DT Group (without TMUS) 4.5m. 4.8m. +7%

    • Enablement factor 3.76 4.78 +27%

    • Energy intensity 91 70 -23%

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