CR-facts The archive of the Deutsche Telekom Corporate Responsibility Report
Act responsibly. Enable sustainability.

Governance

Climate protection
Innovation
Resource preservation
Sevice quality
Social commitment
Supply chain

Measurable success: Reduced CO2 generation at data centers

We keep our goal of reducing our carbon footprint in mind when planning and operating our data centers. To achieve this goal, we take a two-step appro...

We keep our goal of reducing our carbon footprint in mind when planning and operating our data centers. To achieve this goal, we take a two-step approach. It starts with optimizing energy consumption at each data center site and then continues with improving processes throughout the global data center landscape.
The PUE (Power Usage Effectiveness) figure is the key indicator for their energy efficiency. Since 2008, we have succeeded in reducing the average PUE factor at the T-Systems data centers in Germany from 1.85 to 1.56. 

Data Center Energy Usage     2017     2018     2019     2020
Total energy used in data centers (MWh)     837,265     735,800     647,162     407,741
Percentage of renewable energy (of total energy)     41     52     53,5     62,5

 

Our aim is to increase the share of renewable energy on a yearly basis. Therefore our reported target is to increase our share in comparison to the previous year.

arrow_right

Internet access on planes

Together with satellite company Inmarsat, Deutsche Telekom is offering the fastest inflight broadband service for European travelers. The European Avi...

Together with satellite company Inmarsat, Deutsche Telekom is offering the fastest inflight broadband service for European travelers.

The European Aviation Network (EAN) has been developed by Inmarsat and Deutsche Telekom in partnership with leading European companies such as Thales, Nokia, Airbus, Cobham and Eclipse Technics. It marks a paradigm shift in the airline passenger experience, with incomparable speeds, uninterrupted coverage and significantly lower latency than any other inflight Wi-Fi network in the continent.

The award-winning connectivity solution has been available to over 20 million passengers to date, travelling on more than 200,000 flights throughout Europe, covering key destinations such as London, Madrid, Barcelona, Geneva and Rome. It is currently available with British Airways, Iberia and Vueling, which are all part of International Airlines Group (IAG).

arrow_right

Digital health care system: Deutsche Telekom as a project partner

We are helping shape the digital health care system with numerous pilot projects. • We are involved as a project partner in developing a solution fo...

We are helping shape the digital health care system with numerous pilot projects.
• We are involved as a project partner in developing a solution for antibiotic treatment consultation at the St. Georg Hospital in Leipzig. The primary goal is to enable fast, secure data exchange between doctors, patients, and health insurers. The State of Saxony sponsored the project with over 1.2 million euros at the beginning of 2017. It will initially run until mid-2019.
• The main objective of the “Psychological Trauma Telehealth Network for Saxony (Tele-NePS)” project is to sustainably improve the integrated treatment chain for post-traumatic stress disorders. The goal is to enable those affected to access the treatment network, make expertise universally available, and guarantee cross-institution documentation and coordination. The EU and the State of Saxony will be funding the project, which will run until 2020, with 1.4 million euros.
• Under the auspices of a 10-year partnership, we are helping Kliniken Essen-Mitte (KEM) to drive forward the digitalization of its hospitals. By January 1, 2019, we had replaced the existing hospital information system with our iMedOne solution at two of the clinic’s locations.

arrow_right

Achieving more together: international collaboration

How can international corporations put sustainability strategies into practice across borders? Deutsche Telekom employs CR managers for the relevant b...

How can international corporations put sustainability strategies into practice across borders? Deutsche Telekom employs CR managers for the relevant business segments and national companies to reach this goal. They use the CR Manager Network to regularly share best practices and discuss new challenges, thereby jointly promoting essential CR issues. The central Group Corporate Responsibility (GCR) department is responsible for managing the network.

Due to the Corona situation, the CR Manager Network focused 2020 solely on virtual meetings. Starting point in February was the supplement "Act responsibly" to the Groups strategy and the implications for CR-Managers. The virtual meeting in May had a special section on the Corona activities in the respective national companies and focused otherwise mostly on the progress made in the "We care for our planet" program, followed by several national workshops to foster international roll-out of the program. At the autmn-meeting, members of the network learned among other things about the current status of the climate targets, digital inclusion and continued with information on "we care for our planet".

arrow_right

Spend Analysis 2019

Overview of supplier types per category, with the proportion of spend (CAPEX & OPEX) and geographical spread.  ...

Overview of supplier types per category, with the proportion of spend (CAPEX & OPEX) and geographical spread.
 

arrow_right

Digital health care system: Our solutions

In addition to customer projects, we are also developing our own solutions for digital health care. Our telehealth platform is being used by increasin...

In addition to customer projects, we are also developing our own solutions for digital health care.
Our telehealth platform is being used by increasing numbers of participants in Germany. The platform is based on the first Europe-wide open, trans-regional network, East Saxony CCS Telehealth (THOS). It allows patients, doctors, hospitals, nursing staff, pharmacies, and health insurers in a given region to exchange information over a specially encrypted data network. In April 2018, we presented the new “Teleneurologie Parkinson” application at the world’s largest health care IT trade fair ConhIT: In addition to the family doctor or neurologist, the new solution also allows patients suffering from Parkinson’s disease to consult with a teleneurologist.
Our Telekom Healthcare Cloud (THC) provides health professionals with a reliable and simple path toward the digital transformation of their work structures. One of our customers in this area is Gesundheit Nordhessen Holding (GNH). We support the group of hospitals by providing our cloud for its daily work.

arrow_right

Rapid entry into Smart Home business: QIVICON

We have set up the open, vendor-neutral smart home platform QIVICON. This platform gives consumers the option of combining devices from different comp...

We have set up the open, vendor-neutral smart home platform QIVICON. This platform gives consumers the option of combining devices from different companies simply and individually.

We were able to further increase the number of devices that are compatible with the QIVICON platform during the reporting period. Even today they can choose from among several hundred different smart home appliances.

In 2019, we commissioned the testing institute AV-TEST GmbH for the fifth time to check how secure the QIVICON Smart Home platform and the Magenta Smart Home app are. Once again, the rating was “very good protection”. The next test by AV-Test GmbH is planned for the beginning of 2020.

arrow_right

Digital Solutions: AUTOPILOT – autonomous driving services to boost efficiency

The EU’s AUTOPILOT project is trialing services of this kind on the market, including self-driving vehicles in local public transportation, self-par...

The EU’s AUTOPILOT project is trialing services of this kind on the market, including self-driving vehicles in local public transportation, self-parking cars, and real-time car sharing. Such solutions are particularly efficient and environmentally friendly, resulting in an estimated 10 percent fewer CO2 emissions compared to conventional driving practices. The project launched in 2017 and will run until 2019. Thereafter the services will be incorporated into regular operations. T-Systems is the project partner of AUTOPILOT and supports analyses on the feasibility and market launch of the new services. The project has successfully been finalized in 2019, a follow-up project has already been won and the work has been started.

arrow_right

Digital Solutions: Connected Car – preventing traffic jams with connected cars

T-Systems has been developing and operating Daimler’s Connected Car platform (Daimler vehicle backend) worldwide since 2013. The platform is the tec...

T-Systems has been developing and operating Daimler’s Connected Car platform (Daimler vehicle backend) worldwide since 2013. The platform is the technical basis for the Live Traffic service, which provides drivers with real-time traffic information, Live Traffic prevents about 30 percent of traffic jams per vehicle. This means the approximately 12 million vehicles equipped with Live Traffic consumed about 13 million liters less fuel. This translates into CO2 savings of around 32,500 metric tons.

arrow_right

The Internet of Things

Machines and products are constantly becoming smarter. The technologies that make these developments possible are bundled under the term Internet of T...

Machines and products are constantly becoming smarter. The technologies that make these developments possible are bundled under the term Internet of Things, or IoT.
IoT can help ideally coordinate the processes of various devices, vehicles, and entire industrial facilities. This increases industrial productivity and ensures efficient logistics, thus helping reduce energy consumption and conserve resources.
We also support the German federal government’s Industry 4.0 initiative through our involvement in IoT. The initiative’s objective is to maintain Germany’s competitive edge in the technology sector.

arrow_right

Supporting start-ups: Creating space for ideas

As the leading startup program of Deutsche Telekom, the telcotech incubator hubraum connects external startups with business units in our group to jo...

As the leading startup program of Deutsche Telekom, the telcotech incubator hubraum connects external startups with business units in our group to jointly offer innovative products for our private and business customers. In addition, hubraum offers startups early-stage financing from their own investment fund and targeted innovation programs with a view to the strategic growth areas and technologies of Deutsche Telekom.

Since the founding of hubraum in 2012, hubraum has built up a strategic investment portfolio of over 25 companies and closely collaborated with over 300 start-ups from Europe and Israel in areas such as Future Connectivity (e.g. 5G, Edge Cloud, AI, NBIoT), Connected Life and Work (e.g. smart home, AR/VR, industrial IoT) and the "Next Next" (e.g. blockchain). The hubraum Campus in Berlin has been expanded with one of the first 5G networks in Europe and edge cloud infrastructure. In addition to co-working office space and mentoring, startups can now also have exclusive access to Deutsche Telekom's networks, product platforms and test data to accelerate their business development. 

In 2019, 16 projects from our Edge and 5G prototyping programs were implemented on the new infrastructure. These will be continued in 2020.
In the same period, five projects of the consumer IoT eSIM program have been implemented. They will be marketed in 2020 as products of the national companies of DT.

arrow_right

Hubraum projects

• For 2020, hubraum has announced the Tech Award: Sustainability in 5G Challenge. With this, hubraum starts to make the ecosystem a more environmen...

• For 2020, hubraum has announced the Tech Award: Sustainability in 5G Challenge. With this, hubraum starts to make the ecosystem a more environmentally-friendly place by meeting 5G’s increased demand for energy sustainably — with the help of cocreation.
• Neebo, a start-up from Great Britain and participant of the hubraum Consumer IoT eSIM program, has developed a sensor wristband for babies. It allows the child’s vital signs, such as breathing and pulse, to be monitored via smartphone.
• Safety is one of the main reasons why driver assistants and systems for autonomous driving are constantly being improved.  For these assistance systems (e.g. video, 3D point clouds and telematic) to function properly, a lot of sensor data is required. The startup Teraki - a hubraum investment - is developing software that significantly reduces the energy consumption that arises when processing these sensor data.

arrow_right

IoT: Roambee – “bees” make the logistics chain transparent

Since the beginning of 2017, we have offered businesses a solution for tracking and locating deliveries and assets and for monitoring the status of go...

Since the beginning of 2017, we have offered businesses a solution for tracking and locating deliveries and assets and for monitoring the status of goods: Shipment & Asset Monitoring powered by Roambee. A “bee” equipped with sensors is attached to the consignment to record information such as temperature, humidity, light, and movement and store this information in the cloud. The bee measures all information in in defined timeframes. A web portal gives users anytime access to a full overview including the device status, location, and details on deliveries and assets.

arrow_right

All-round security for life in the digital world

Since the the Computerhilfe Plus service launch in 2016, the demand for support in matters related to digital security has continued to grow. That’...

Since the the Computerhilfe Plus service launch in 2016, the demand for support in matters related to digital security has continued to grow. That’s why we introduced the Digital Schutzpaket (Digital Protection Package) in 2018 and added the Digital Schutzpaket Business (Business Digital Protection Package) to this product at the end of 2019. The Digital Protection Package combines all relevant security services in one product and offers a central point of contact for all topics related to home networks and Wi-Fi, internet, and social media. A service number provides access to Deutsche Telekom experts for support on protecting the home network from external attacks, or help on the secure use of the internet, social networks, and passwords. In the event of data loss, we look after recovering files where possible. Other service components include financial protection from fraudulent use of bank details, fraud in private online trading, and protection and effective countermeasures against cyberbullying or insults on the internet. For business customers, reputation protection is also included, which supports the deletion of unstable negative ratings and provides tips on maintaining online reputation. ID-Alarm helps customers protect their digital identity and alerts them when stolen login data is found.

arrow_right