CR Facts provides background information on corporate responsibility (CR) and sustainability issues at Deutsche Telekom.
Our current corporate responsibility report is available at
Digital health care system: Deutsche Telekom as a project partner
We are helping shape the digital health care system with numerous pilot projects.
• We are involved as a project partner in developing a solution for antibiotic treatment consultation at the St. Georg Hospital in Leipzig. The primary goal is to enable fast, secure data exchange between doctors, patients, and health insurers. The State of Saxony sponsored the project with over 1.2 million euros at the beginning of 2017. It will initially run until mid-2019.
• The main objective of the “Psychological Trauma Telehealth Network for Saxony (Tele-NePS)” project is to sustainably improve the integrated treatment chain for post-traumatic stress disorders. The goal is to enable those affected to access the treatment network, make expertise universally available, and guarantee cross-institution documentation and coordination. The EU and the State of Saxony will be funding the project, which will run until 2020, with 1.4 million euros.
• Under the auspices of a 10-year partnership, we are helping Kliniken Essen-Mitte (KEM) to drive forward the digitalization of its hospitals. By January 1, 2019, we had replaced the existing hospital information system with our iMedOne solution at two of the clinic’s locations.
Digital health care system: Our solutions
In addition to customer projects, we are also developing our own solutions for digital health care.
Our telehealth platform is being used by increasing numbers of participants in Germany. The platform is based on the first Europe-wide open, trans-regional network, East Saxony CCS Telehealth (THOS). It allows patients, doctors, hospitals, nursing staff, pharmacies, and health insurers in a given region to exchange information over a specially encrypted data network. In April 2018, we presented the new “Teleneurologie Parkinson” application at the world’s largest health care IT trade fair ConhIT: In addition to the family doctor or neurologist, the new solution also allows patients suffering from Parkinson’s disease to consult with a teleneurologist.
Our Telekom Healthcare Cloud (THC) provides health professionals with a reliable and simple path toward the digital transformation of their work structures. One of our customers in this area is Gesundheit Nordhessen Holding (GNH). We support the group of hospitals by providing our cloud for its daily work.
“IT remarketing” project
Our “IT remarketing” project involves reconditioning our used IT hardware to make it suitable for further use. We continue to maintain our partnership with “AfB gemeinnützige GmbH”, which offers job opportunities to people with disabilities. Within the scope of this partnership, we will give some of our used IT hardware (e.g. laptops) to the organization in the future for reconditioning and reselling. This will not only help us save resources but also create jobs for people with disabilities as well as extend the life cycle of our used hardware.
Internet access on planes
Together with satellite company Inmarsat, Deutsche Telekom is offering the fastest inflight broadband service for European travelers.
The European Aviation Network (EAN) has been developed by Inmarsat and Deutsche Telekom in partnership with leading European companies such as Thales, Nokia, Airbus, Cobham and EAD Aerospace. It marks a paradigm shift in the airline passenger experience, with incomparable speeds, uninterrupted coverage and significantly lower latency than any other inflight Wi-Fi network in the continent.
The award-winning connectivity solution is currently available with three different airlines. Since entering commercial service in March this year, it has been available to over 7.5 million passengers travelling on more than 55,000 flights throughout Europe, covering key destinations such as London, Madrid, Barcelona, Geneva and Rome.
Together against conflict resources
Telekom has been supporting the Responsible Minerals Initiative (RMI) since 2008. The RMI is the largest initiative in the economy for responsible raw material procurement. Its aim is to identify conflict raw materials and to prevent their extraction and trading with them. The RMI goes back to a working group founded in 2008 by the Global enabling Sustainability Initiative and Responsible Business Alliance for the sustainable extraction of raw materials. Since then, the number of metalworking and smelting companies that participate in the RMI has grown steadily.
Conflict-free Sourcing Initiative
ICT products can contain processed minerals, some of which are mined under inhumane, illegal conditions. The proceeds are often used to finance civil wars in Africa. Telekom is committed to ensuring that the devices it trades do not contain any raw materials produced under critical conditions. It supports the efforts of the Responsible Minerals Initiative, which is committed to responsible raw material extraction and procurement. Their central instrument is the Conflict-Free Smelter Program and the corresponding Smelter Database, which is used to control the metalworking and smelting plants (Smelter). Independent auditors check whether the raw materials obtained come from responsible sources and create publicly available audit reports for each processed metal. To make it easier to report abuses, there are contact addresses where whistleblowers can submit their information anonymously.
In 2019 we held 11 workshops with major suppliers in the fields of smartphone and network technology. In the workshops we explored ways in which we can work together on sustainable design and packaging solutions as well as more energy-efficient products. In 2020 we will continue to pursue this path and advance the topic together with our partners. In addition, we continue to develop our technical specifications for greater sustainability of products to send appropriate signals to the ICT industry. We not only make demands, we also actively contribute to the discussion in order to provide impulses for more sustainable products and services. For example, we are in dialogue with the chemical industry to initiate the development of more sustainable materials for end devices such as routers and media receivers.
Demand and promote: industry-wide development program for suppliers
In 2019, we continued our supplier program under the umbrella of the ICT industry association Global enabling Sustainability Initiative (GeSI). In the reporting period, other ICT companies and their suppliers as well as sub-suppliers joined the program. So far, 23 selected suppliers have participated in the program. In 2020, we will add more suppliers to the program. The program is designed to make global supply chains for ICT products more sustainable. With these, we were not only able to achieve social and ecological improvements, but also economically measurable advantages: better working conditions have a positive effect on their motivation and increase productivity. This also improves the quality of the products, which in turn reduces the number of complaints regarding our products.
“Child and Career” mentoring program
After three very successful runs, the kick-off event of our next “Child and Career” mentoring program took place in October 2019. For a period of 21 months, this program provides for potential junior staff in expert and managerial functions from various business units of the Group in Germany to be mentored by an experienced manager. The mentees who will soon start parental leave, are in parental leave or are planning their re-entrance in the job gain new professional and methodical competences “in the tandem” and benefit from shared experiences with others in the program network. In the fourth “Child and Career” session, 26 tandem teams went to the start. The program is supplemented by web-based tutorials on focus topics and self-organized network meetings. In addition, supplementary coaching services such as parental coaching and professional support coaching will be provided, as required. This was very well appreciated by the last run. More than 80 percent of participating junior employees and almost 70 percent of the managers are female.
Rapid entry into Smart Home business: QIVICON
We have set up the open, vendor-neutral smart home platform QIVICON. This platform gives consumers the option of combining devices from different companies simply and individually.
We were able to further increase the number of devices that are compatible with the QIVICON platform during the reporting period. Even today they can choose from among several hundred different smart home appliances.
In 2019, we commissioned the testing institute AV-TEST GmbH for the fifth time to check how secure the QIVICON Smart Home platform and the Magenta Smart Home app are. Once again, the rating was “very good protection”. The next test by AV-Test GmbH is planned for the beginning of 2020.
Digital Solutions: AUTOPILOT – autonomous driving services to boost efficiency
The EU’s AUTOPILOT project is trialing services of this kind on the market, including self-driving vehicles in local public transportation, self-parking cars, and real-time car sharing. Such solutions are particularly efficient and environmentally friendly, resulting in an estimated 10 percent fewer CO2 emissions compared to conventional driving practices. The project launched in 2017 and will run until 2019. Thereafter the services will be incorporated into regular operations. T-Systems is the project partner of AUTOPILOT and supports analyses on the feasibility and market launch of the new services. The project has successfully been finalized in 2019, a follow-up project has already been won and the work has been started.
Digital Solutions: The EU’s AEOLIX project – a platform for more efficient and climate-friendly logistics chains
The aim of the EU’s AEOLIX project is to establish a new ICT platform for networking the numerous, previously isolated individual logistics systems throughout the EU. At the same time, practical services will be developed and tried out in 11 European test zones. T-Systems is participating in test zone 1: Intermodal Logistics in the Hamburg – Frankfurt Transportation Corridor. This zone will test a smartphone app that helps truck drivers drive in an ecologically responsible manner. Around 958,230 metric tons of CO2 could be spared in ongoing customer projects by analyzing driving profiles and ecodrive functions. The project has successfully been finalized in 2019.
Digital Solutions: Connected Car – preventing traffic jams with connected cars
T-Systems has been developing and operating Daimler’s Connected Car platform (Daimler vehicle backend) worldwide since 2013. The platform is the technical basis for the Live Traffic service, which provides drivers with real-time traffic information, Live Traffic prevents about 30 percent of traffic jams per vehicle. This means the approximately 12 million vehicles equipped with Live Traffic consumed about 13 million liters less fuel. This translates into CO2 savings of around 32,500 metric tons.
The Internet of Things
Machines and products are constantly becoming smarter. The technologies that make these developments possible are bundled under the term Internet of Things, or IoT.
IoT can help ideally coordinate the processes of various devices, vehicles, and entire industrial facilities. This increases industrial productivity and ensures efficient logistics, thus helping reduce energy consumption and conserve resources.
We also support the German federal government’s Industry 4.0 initiative through our involvement in IoT. The initiative’s objective is to maintain Germany’s competitive edge in the technology sector.
Supporting start-ups: Creating space for ideas
As the leading startup program of Deutsche Telekom, the telcotech incubator hubraum connects external startups with business units in our group to jointly offer innovative products for our private and business customers. In addition, hubraum offers startups early-stage financing from their own investment fund and targeted innovation programs with a view to the strategic growth areas and technologies of Deutsche Telekom.
Since the founding of hubraum in 2012, hubraum has built up a strategic investment portfolio of over 25 companies and closely collaborated with over 300 start-ups from Europe and Israel in areas such as Future Connectivity (e.g. 5G, Edge Cloud, AI, NBIoT), Connected Life and Work (e.g. smart home, AR/VR, industrial IoT) and the "Next Next" (e.g. blockchain). The hubraum Campus in Berlin has been expanded with one of the first 5G networks in Europe and edge cloud infrastructure. In addition to co-working office space and mentoring, startups can now also have exclusive access to Deutsche Telekom's networks, product platforms and test data to accelerate their business development.
In 2019, 16 projects from our Edge and 5G prototyping programs were implemented on the new infrastructure. These will be continued in 2020.
In the same period, five projects of the consumer IoT eSIM program have been implemented. They will be marketed in 2020 as products of the national companies of DT.
• For 2020, hubraum has announced the Tech Award: Sustainability in 5G Challenge. With this, hubraum starts to make the ecosystem a more environmentally-friendly place by meeting 5G’s increased demand for energy sustainably — with the help of cocreation.
• Neebo, a start-up from Great Britain and participant of the hubraum Consumer IoT eSIM program, has developed a sensor wristband for babies. It allows the child’s vital signs, such as breathing and pulse, to be monitored via smartphone.
• Safety is one of the main reasons why driver assistants and systems for autonomous driving are constantly being improved. For these assistance systems (e.g. video, 3D point clouds and telematic) to function properly, a lot of sensor data is required. The startup Teraki - a hubraum investment - is developing software that significantly reduces the energy consumption that arises when processing these sensor data.