Employee satisfaction.

Interactive subsidiary benchmarking tool

CR KPI „Employee Satisfaction CR“.

We use the CR Employee Satisfaction KPI to assess how well our employees identify and how satisfied they are with our CR activities. The calculation is based on an employee survey that is conducted at the international subsidiaries every two years. This KPI serves as the basis when defining future targets. The first employee survey took place in 2010.

CR KPI „Employee Satisfaction CR“ Deutsche Telekom Group.

The 2012 survey indicated a considerable increase in employee satisfaction with regard to our CR activities. One example of these activities is the "Sustainability for breakfast" campaign that we launched in 2012. Deutsche Telekom's Corporate Responsibility department handed out breakfast boxes at different corporate locations. The contents gave insight into the many ways in which the company contributes to sustainability. We are planning to continue the campaign in 2013. In addition, many Telekom employees also make a very personal contribution to society by volunteering their time, breathing life into our CR strategy. Our employees throughout the Group work for a clean environment and for climate protection and nature conservation, for example. Please see the section on Society for more detailed information on our corporate volunteering and corporate giving activities.

Reporting against standards.
This data is relevant for criteria 7 (Rules and processes) and 14 (Employee rights and diversity) of the German Sustainability Code. It is also used for reporting on the Global Compact  principles 3 (Freedom of association) and 6 (Elimination of discrimination).

Pulse survey.

The results of the 2012 pulse check on employee satisfaction were very good as well. More than 76 percent of employees participated throughout the Group. The results for nine out of eleven topics showed improvement compared to the previous year. Almost 70 percent responded positively when asked how they felt at the company. Satisfaction with our products was very high in 2012 as well. 78 percent of the employees surveyed recommended our products and services to family, friends and acquaintances. At 80 percent, this figure was even higher at Telekom in Germany.

Pulse check.

Results from the pulse checks conducted from 2007 to 2012 (in percent).
 

Reporting against standards.
This data is relevant for criteria 14 (Employee rights) and 15 (Diversity and health) of the German Sustainability Code. It is also used for reporting on the Global Compact  principles 3 (Freedom of association and the right to collective bargaining) and 6 (Elimination of discrimination).