About this report group profile 10 group profile. deutsche telekom is one of the world‘s leading integrated telecommuni- cations companies, with approximately 132 million mobile customers, 32 million fixed-network lines and almost 17 million broadband lines in around 50 countries. we offer consumers as well as corporate and busi- ness customers a comprehensive portfolio of products and services in the areas of fixed-line/broadband, mobile communications, internet and internet tV as well as other innovative solutions for connected life and work. we were able to generate revenues of eur 58.2 billion with a staff of some 230,000 employees worldwide in the financial year 2012. the group is expressly committed to its corporate responsibility and bases its actions on economic as well as social and ecological criteria. in line with our goal of becoming a global leader in connected life and work, we plan to lead the way in corporate responsibility (Cr) too. gRoup stRuctuRe and opeRating segments. telekom‘s organizational and management structure comprises the operating segments germany, europe, united States, Systems Solutions as well as group headquarters & Shared Services. germany: the germany operating segment comprises all fixed-- network and mobile activities in germany. in addition, it provides wholesale telecommunications services for the group‘s other opera- ting segments. Continued demand for broadband products in the fixed network and mobile communications has driven revenues in these fields. we have held our own well in the market in the face of regulatory interventions and intense competition by focusing on value in the fixed-line sector. our mobile customer base developed positively despite intense competition. revenue at the operating segment in 2012 was 2 percent lower than the previous year, with the decrease being only half as much as that for 2011. europe: the europe operating segment comprises all fixed-network and mobile operations of the international subsidiaries in greece, romania, hungary, poland, the Czech republic, Croatia, the nether- lands, Slovakia, austria, bulgaria, albania, the f.y.r.o. macedonia, and montenegro, as well as the everything everywhere joint venture in the uk. in addition, various international subsidiaries also offer iCt solutions to business customers. the europe operating segment also includes the international Carrier Sales & Solutions unit, which mainly provides wholesale telecommunications services for the group‘s other operating segments. in 2012, our europe operating segment showed robust development in terms of the customer base despite intense competition and the still strained economic situation in most of the countries in this segment. our europe operating seg- ment generated total revenue of eur 14.4 million in 2012, down 4.7 percent compared with the prior-year level. usA: the united States operating segment combines all mobile activities in the u.S. market. total revenue for the united States operating segment was eur 15.4 billion in the financial year 2012, an increase of 3.8 percent compared to eur 14.8 billion in 2011, which was due to fluctuations in the currency exchange rate. in u.S. was completed on april 30, 2013. the new company, in which new york Stock exchange under the name t-mobile uS since may 1, 2013. dollars, total revenue declined by 4.1 percent year-on-year due primarily to a decrease in service revenues partially offset by an increase in equipment revenues associated with t-mobile uSa‘s Value plans. the business combination of t-mobile uSa and compe- titor metropCS was announced on october 3, 2012. the transaction deutsche telekom holds a 74 percent share, has been listed on the systems solutions: the Systems Solutions operating segment bundles business with iCt products and solutions for large multina- tional corporations under the t-Systems brand. in the financial year 2012, order entry at the segment increased substantially year-on-- year by 18 percent. this was due to the conclusion of major new deals, such as those with the Catalan government, Shell, Clariant, bp, daimler, british american tobacco and the Swiss industrial group georg fischer. group headquarters & shared services . group headquarters & Shared Services comprises all group units that cannot be allocated directly to one of the operating segments. group headquarters is responsible for strategic and cross-segment manage- ment functions. the Shared Services unit, which provides services pri- marily in germany, is responsible for all other operating functions not directly related to the operating segments‘ core business activities. in addition to typical services such as financial accounting, human resour- ces services, and operational procurement, Shared Services also inclu- des Vivento, which is responsible for providing employees with new employment opportunities as part of the workforce restructuring pro- gram, real estate Services, and the mobility Solutions unit, a full-service provider of fleet management and mobility services. business development in 2012. net revenue in the 2012 financial year was eur 58.2 billion, slightly down by 0.8 percent compared with the prior year. intense competition, price changes imposed by regulatory authorities, and the strained eco- nomic situation in most countries in our europe operating segment had a negative effect. net exchange rate effects of around eur 1.1 billion on the proportion of net revenue generated internationally, especially from the translation of u.S. dollars into euros, had a positive impact on net revenue.