Cyber Security.

The sustainable development of society hinges on people being able to communicate openly with one another, exchange experiences and do business. The Internet is the ideal platform for doing so provided users do not need to worry about their data being misused. As a leading ICT provider, we take responsibility for preventing unauthorized access to our user's data and systems and give them a high level of security. To this end, we collaborate with numerous partners at national and international level and develop standards for a global digital security culture.


Telekom fights all forms of cyber crime with determination. We are particularly concerned with warning our customers about online dangers as well as with protecting and helping them should they fall victim to online crime.

Our new business area, Cyber Security, which began its work in June 2013, will play a key role in these activities. We are compiling all of Telekom's expertise in this business area so that we can offer corporate customers a full range of security solutions. We are expanding our security portfolio and creating the needed capacities to help us identify cyber attacks at a very early stage. This will help us make the Internet a safer place for all of our customers even more effectively. In cooperation with „Münchener Sicherheitskonferenz", we also hosted the second Cyber Security Summit in 2013, a conference attended by high-ranking politicians and business representatives to develop solutions to establish a security culture in the future.

Cooperating in the name of security.
We cooperate globally with research institutes, industry partners, government agencies like the German Federal Office for Information Security (BSI) and other Internet service providers to improve online security. For example, when it was announced in early 2014 that 20 million user names and passwords had fallen into the hands of online criminals, we helped the BSI set up a website where Internet users could find out if their data had been stolen. We programmed the website and provided the required IT infrastructure at no charge.

Transparent information about risks.
Telekom provides users with extensive information on the topics of data privacy and IT security via a number of channels. On our homepage under, for example, we have included a separate category focusing exclusively on data protection. There we provide information on the current status of threats and, in particular, on ways to keep children and young people safe online. We also published an extensive e-paper of more than 60 pages containing consumer information on how to use the Internet safely. People with questions or concerns regarding data privacy and IT security can also get in touch with us directly by sending an e-mail to In 2013, Group Privacy responded to over 7,222 inquiries via this communication channel.

We also make our semi-annual "Security on the Internet" report available to customers and consumers. The report focuses on online threats and effective countermeasures. The October 2013 edition focused on topics such as monitoring cyber attack trends. Further information on cyber security are available at

Enhanced protection against attacks.
We set up a honeypot infrastructure to help us identify and more effectively fight criminal attacks. This infrastructure offers weak spots that provoke attacks. What attackers cannot see is that the honeypots serve as a kind of sensor and help us document and analyze the methods used by cyber criminals. We are constantly expanding this sensor network and continue to develop new types of sensors to help us stay one step ahead of cyber criminals. We primarily implement these sensors at our national companies to give us a better overview of international threats. As of late 2013, we were operating a total of 180 active sensors (honeypots). A graphic representation of worldwide cyber attacks in real time is available at

Summit meeting for secure Internet.

Computer and network security is a topic being addressed by boards of management at every company and currently affecting every industry. Since 2012, Telekom has been hosting the Cyber Security Summit in Germany in cooperation with "Münchener Sicherheitskonferenz" to help increase security. Participants include security experts, company executives and high-ranking politicians. At these meetings, we discuss current challenges and possible solutions. We also discuss current risks, the most effective measures and necessary material and human resources.

The second Cyber Security Summit was held in Bonn in November 2013. Due to the latest accusations regarding espionage attempts by foreign secret services, we expanded this year's agenda to include topics such as digital industrial espionage and espionage by intelligence services. The meeting also focused on:

  • Raising the awareness of businesses, authorities and consumers on online security issues
  • Intensifying information exchange between businesses and authorities
  • Developing a security and business policy structured to effectively tackle new challenges

We agreed with many participants that international standards for handling online data based on trust, transparency and cooperation are needed in the medium-term. We feel that an agreement of this kind that also includes the right to informational self-determination and the protection of personal data must form the basis for a digital security culture.

The third Cyber Security Summit is scheduled to take place in Bonn on November 3, 2014.