Content verified by PwC

CR governance.

  • 42 national companies maintain management systems for health, occupational safety and environmental protection.
    Find out more

Telekom has created an integrated governance structure for CR in order to closely link strategic management and operational implementation throughout the Group. The Deutsche Telekom Board of Management carries general responsibility for CR. The Group has developed this structure to make sure that sustainability is part and parcel of all business activities, emphasizing its commitment to society.

Current organizational structure.


The focus of our CR strategy and its operative implementation are closely intertwined throughout the entire Telekom Group thanks to an integrated governance structure. The Deutsche Telekom Board of Management takes overall responsibility for CR. In this way, we can make sure that sustainability is part and parcel of all business activities and emphasize our commitment to society. The Group Corporate Responsibility department is responsible for strategic CR management and communication activities.

As an engine of renewal at our company, the CR department is part of the Group Transformational Change & Corporate Responsibility (GTC)unit. The unit, which is under the direction of the Board Member for Human Resources, is responsible for advancing our corporate culture with a focus on innovation, individual responsibility, entrepreneurship and social responsibility.

Another pillar of our CR governance structure is our HR Leadership Team (HR LT). The team is an advisory and decision-making body for the Human Resources (HR) Board department. It is made up of managers reporting directly to the Board Member for HR and makes decisions regarding Group-wide policies and guidelines, CR positioning and the strategic focus of the CR department.

The CR department and the HR LT are advised and supported by the CR Board when it comes to CR management and strategy enhancement.

The CR managers from the different business units and national companies are responsible for operational implementation of the CR strategy. They collaborate intensively in the international CR Manager Network where they coordinate their activities and share best practices.

Integrated HSE management system.

We want to make sustainability a component of all our business processes and of our employees' everyday lives. Our health, safety and environment (HSE) management system helps us make this possible. The system is based on the international standards OHSAS 18001  for occupational health and safety and ISO 14001  for environmental management. Our HSE strategy currently focuses on 42 national companies, of which 34 are externally certified or internally audited (last updated April 2014).

 National companyCertificatesCertification/
Albania Mobile Communications (AMC) ISO 14001 , OHSAS 18001  External
T-Mobile Austria ISO 14001 , OHSAS 18001  External
T-Systems Austria ISO 14001 , OHSAS 18001  External
T-Systems Belgium / /
T-Systems Brazil ISO 14001 , OHSAS 18001  External
Cosmote Bulgaria / /
T-Systems China / /
Hrvatski Telekom, Croatia / External
T-Mobile Czech Republic ISO 14001  External
T-Systems Czech Republic ISO 14001 , OHSAS 18001  External
T-Systems Nordic (Denmark) / Internal
T-Systems France / /
Cosmote Greece ISO 14001 , OHSAS 18001  External
OTE Telecom, Greece ISO 14001 , OHSAS 18001  External
T-Systems Hongkong / /
ITS Hungary (T-Systems) ISO 14001 , OHSAS 18001  External
T-Systems Japan / /
Magyar Telekom, Hungary ISO 14001  Internal
Makedonski Telekom, Macedonien ISO 14001  Internal
T-Mobile Macedonia ISO 14001  Internal
T-Systems Malaysia ISO 14001 , OHSAS 18001  External
T-Systems Mexico ISO 14001 , OHSAS 18001  External
Crnogorski Telekom Montenegro / Internal
T-Mobile Montenegro / Internal
T-Mobile Netherlands ISO 14001  External
T-Systems Netherlands ISO 14001 , OHSAS 18001  External
T-Systems UK ISO 14001 , OHSAS 18001  External
T-Mobile Poland (PTC alt) ISO 14001  External
T-Systems Poland / /
Cosmote Romania ISO 14001 , OHSAS 18001  External
Rom Telecom ISO 14001  External
T-Systems CIS (Russia) / /
T-Systems Singapore  / Internal
Slovak Telekom, Slovakia ISO 14001  External
T-Systems Slovakia ISO 14001 , OHSAS 18001  External
Deutsche Telekom Shared Services  Slovakia / Internal
T-Systems South Africa ISO 14001 , OHSAS 18001  External
T-Systems Spain & Iberia ISO 14001  External
T-Systems ELTEC SL Spain ISO 14001  External
T-Systems Switzerland   Internal
T-Mobile USA   Internal
T-Systems North Amerika / Internal
CR controlling and integrated reporting.

Deutsche Telekom's CR controlling system plays a key role when it comes to steering our CR activities. It has been supported by an IT-based data collection system for the past five years. The system gives us more capacities to conduct extensive analyses of CR data. For example, it makes it easier for us to assess whether we have achieved our CR targets. The system also guarantees a transparent reporting process for CR data and performance indicators throughout the Group. It supports standardized, mandatory processes at the Group and national level and enables Group-wide benchmarks. CR data and CR KPIs were integrated into the Group-wide tool for collecting financial data in 2011. This has allowed us to successively consolidate the processes involved in our annual and CR reports into an integrated reporting process.

Reporting on CR KPIs outside the CR Report.
The Energy Consumption and CO2 Emissions CR KPIs have been included in the HR KPI Report once per quarter since Q2 2013, making them part of the reporting process for the Group's top management.

As a result, key CR information is now included quarterly in this report, which is presented to the entire Board of Management each month. We have also integrated CR KPIs into our Annual Report based on the successive integration of our annual and CR reporting processes. Please refer to the section on Finance for more information.