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  • Act responsibly. Enable sustainability.
  • 2016 Corporate Responsibility Report
2016 Corporate Responsibility Report
Do you want to know the answer? Guess now...

Right

Yes, we do

Whistleblowers welcome! Employees and third parties can use our Tell me! whistleblower portal to anonymously submit information if they suspect that someone in the company is violating the law or in-house regulations. We investigate every tip-off and pursue violations consistently.

Question 1 of 5
Deutsche Telekom has a special service
for whistleblowers?

Guaranteed confidentiality

Integrity, ethical conduct and personal responsibility are the keys to our company's success. We want to avoid any risk that could call our integrity into question or have a detrimental effect on our company, our employees, or our business partners, customers and shareholders. In order to do so, we need to find out about any misconduct. Confidentiality within the framework of legal provisions is guaranteed for people who use our Tell me! whistleblower portal. 

Do you want to know the answer? Guess now...

Sorry, but no

Exactly!

Children are increasingly conquering the Internet. 85 percent of twelve-year-olds in Germany are already using a smartphone "every now and then." And 20 percent of kids aged six to seven are as well. Pretty smart, those little ones! But unexpected dangers are lurking around every corner on the Internet, which is why we promote safe use of this technology.

Question 2 of 5
One-third of all twelve-year-olds in Germany regularly
uses a smartphone.

Secure surfing

"Scroller" is the name of a media magazine for children ages nine to twelve. It encourages children to reflect on their use of media and help shape the digital world. Scroller is a project that is part of our Teachtoday initiative. It promotes responsible media usage among children and young people with practical offers and activities. 

Do you want to know the answer? Guess now...

Well done!

Wrong!

Robots have replaced teachers in some classrooms in South Korea. But the robot is remote-controlled from the Philippines by a real, human teacher. That way he can teach students English without an accent. Good morning, Mr. Robot!

Question 3 of 5
There are remote-controlled teachers
in South Korea.

Digital classroom

When students live too far from the next school, the school must come to them. E-learning offers have made this idea a reality. A good example: Telekom Romania provides solutions that enable Romanian children living in rural areas to attend class from home on their computers.

Do you want to know the answer? Guess now...

Unfortunately, yes!

Unfortunately, yes!

Around 247 billion e-mails are sent worldwide every day. Studies suggest that roughly 80 percent of those e-mails are spam – i.e., e-mails that consist of unwanted advertising. 

Question 4 of 5
Are 80 percent of all
e-mails spam?

Did I subscribe to this?

Whether it be viruses, trojans, phishing or subscription traps – threats are lurking around every corner online. Spam e-mails with harmful content are often the source. Once such an e-mail's attachments have been opened, it is often too late and the computer is infected.
Our digital guide at sicherdigital.de is our contribution to improved online security. It contains informative texts, checklists, tests and films for Internet users to expand their knowledge and protect themselves.

Do you want to know the answer? Guess now...

Yes, indeed!

Yes, there are!

At T-Mobile Austria, Tinka, a robot, answers customer inquiries in the online chat. She replies to inquiries regarding products and service plans and also has a personal side: she likes soccer and tells customers her secrets. 

Question 5 of 5
Are there robots on the Deutsche Telekom
customer service team?

Deutsche Telekom customer service

Providing personal customer support is very important to us. That is why our customers can speak to a personal advisor and have their calls returned. That way customers do not have to explain an issue over and over and it can be solved directly. We recently introduced the call-back service on the German market, considerably improving customer satisfaction.