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  • Act responsibly. Enable sustainability.
  • 2016 Corporate Responsibility Report
2016 Corporate Responsibility Report
Do you want to know the answer? Guess now...

Yes, indeed!

Yes, there are!

At T-Mobile Austria, Tinka, a robot, answers customer inquiries in the online chat. She replies to inquiries regarding products and service plans and also has a personal side: she likes soccer and tells customers her secrets. 

Question 1 of 15
Are there robots on the Deutsche Telekom
customer service team?

Deutsche Telekom customer service

Providing personal customer support is very important to us. That is why our customers can speak to a personal advisor and have their calls returned. That way customers do not have to explain an issue over and over and it can be solved directly. We recently introduced the call-back service on the German market, considerably improving customer satisfaction. 

Do you want to know the answer? Guess now...

Sorry, but no

Exactly!

Children are increasingly conquering the Internet. 85 percent of twelve-year-olds in Germany are already using a smartphone "every now and then." And 20 percent of kids aged six to seven are as well. Pretty smart, those little ones! But unexpected dangers are lurking around every corner on the Internet, which is why we promote safe use of this technology.

Question 2 of 15
One-third of all twelve-year-olds in Germany regularly
uses a smartphone.

Secure surfing

"Scroller" is the name of a media magazine for children ages nine to twelve. It encourages children to reflect on their use of media and help shape the digital world. Scroller is a project that is part of our Teachtoday initiative. It promotes responsible media usage among children and young people with practical offers and activities. 

Do you want to know the answer? Guess now...

Exactly!

Sorry, but no

The danger of data theft, online spying and cybercrime is growing. Only people who know what hackers do can protect themselves from them. That is why we train ten junior recruits to become cyber security professionals every year. Completely legally and certified by the Chamber of Commerce and Industry (IHK) . Certified hackers, so to speak.

Question 3 of 15
Is it possible to be legally trained
as a hacker?

The hacker training program

Cyber defense and security experts are hard to come by. In 2014, we decided to close this gap by offering a program to train cyber security professionals alongside their job. Participants have to place themselves in the role of a hacker and sneak their way into allegedly secure IT systems. Around 300 staff members apply to take part each year. 

Do you want to know the answer? Guess now...

You're right!

Yes – it's possible!

In 2016, T-Systems South Africa developed a smart water meter, which measures how much water is taken from a well or discharged from a water treatment facility. The system also allows leaks to be pinpointed and eliminated faster. 

Question 4 of 15
Do smartphones help
save water?

Promoting sustainable development with ICT

Our solutions help conserve valuable natural resources. M2M (machine-to-machine) offers simplify and streamline processes and allow for entirely new business models. Connecting devices in agriculture, mobility and real estate can contribute to sustainable development.

Do you want to know the answer? Guess now...

Unfortunately, yes!

Unfortunately, yes!

Around 247 billion e-mails are sent worldwide every day. Studies suggest that roughly 80 percent of those e-mails are spam – i.e., e-mails that consist of unwanted advertising. 

Question 5 of 15
Are 80 percent of all
e-mails spam?

Did I subscribe to this?

Whether it be viruses, trojans, phishing or subscription traps – threats are lurking around every corner online. Spam e-mails with harmful content are often the source. Once such an e-mail's attachments have been opened, it is often too late and the computer is infected.
Our digital guide at sicherdigital.de is our contribution to improved online security. It contains informative texts, checklists, tests and films for Internet users to expand their knowledge and protect themselves.