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  • Act responsibly. Enable sustainability.
  • 2016 Corporate Responsibility Report
2016 Corporate Responsibility Report
Do you want to know the answer? Guess now...

Exactly!

Yes, they do!

A number of European cities have already been equipped with smart street lighting. The lamps have integrated motion, air pollution, temperature and acoustic sensors. They use this information to decide when to shine and at what intensity. They also reduce energy consumption as they are LED lamps – a consistently efficient solution.

Question 1 of 15
Do smart
street lamps exist?

Smart City – the city of the future

Smart city solutions help cities provide locals and tourists with smarter infrastructure. Smart buses, for example, can share information about their travel route in real time via an app. Digital parking aids can guide drivers to the next empty parking space. And smart waste bins know when they need emptying. In a nutshell, these solutions are smart services that not only improve quality of life but also reduce costs and benefit the environment.

Do you want to know the answer? Guess now...

Exactly!

Sorry, wrong

One of the first automated home computers was known as ECHO IV in 1966. It was meant to regulate temperature in the house, turn devices on and off and create shopping lists. It was never introduced to market, however, Its enormous size may have been one reason for this.

Question 2 of 15
Was the first smart home computer intended to be
a shopping assistant?

Conveniently conserve resources with QIVICON

One thing is for sure: machines and products are becoming smarter. For example, nowadays it is possible to use smart home technology to easily control household devices, consumer electronics and security technology via the Internet. This helps reduce energy consumption, among other things. Deutsche Telekom's manufacturer-independent smart home platform is called QIVICON. 

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Yes, indeed!

Yes, there are!

At T-Mobile Austria, Tinka, a robot, answers customer inquiries in the online chat. She replies to inquiries regarding products and service plans and also has a personal side: she likes soccer and tells customers her secrets. 

Question 3 of 15
Are there robots on the Deutsche Telekom
customer service team?

Deutsche Telekom customer service

Providing personal customer support is very important to us. That is why our customers can speak to a personal advisor and have their calls returned. That way customers do not have to explain an issue over and over and it can be solved directly. We recently introduced the call-back service on the German market, considerably improving customer satisfaction. 

Do you want to know the answer? Guess now...

Sorry, but no

Unfortunately, you're right

But it's about vast expanses all the same: Scope 3 is the term for harmful CO2 emissions in a company's upstream and downstream value chains. We measure these emissions. It's not science fiction, but it's still quite complicated. In the end, it is another way for us to reduce our climate impact.

Question 4 of 15
Is Scope 3 a new
science fiction series?

Excellent!

We received the DQS German Excellence Award in 2016 for our systematic approach to recording Scope 3 emissions. Our exemplary reporting on our Scope 3 emissions also got us on the CDP A-list of companies leading in climate protection for the first time in 2016.

Do you want to know the answer? Guess now...

Right

Yes, we do

Whistleblowers welcome! Employees and third parties can use our Tell me! whistleblower portal to anonymously submit information if they suspect that someone in the company is violating the law or in-house regulations. We investigate every tip-off and pursue violations consistently.

Question 5 of 15
Deutsche Telekom has a special service
for whistleblowers?

Guaranteed confidentiality

Integrity, ethical conduct and personal responsibility are the keys to our company's success. We want to avoid any risk that could call our integrity into question or have a detrimental effect on our company, our employees, or our business partners, customers and shareholders. In order to do so, we need to find out about any misconduct. Confidentiality within the framework of legal provisions is guaranteed for people who use our Tell me! whistleblower portal.