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  • Act responsibly. Enable sustainability.
  • 2016 Corporate Responsibility Report
2016 Corporate Responsibility Report
Do you want to know the answer? Guess now...

Possible, but no

You're right, that's nonsense.

The 2030 Agenda for Sustainable Development is the UN's largest consulting project.  More than 7 million people were surveyed for the project. On September 25, 2015, the United Nations adopted the 2030 Agenda along with 17 Sustainable Development Goals (SDGs). 

Question 1 of 15
The 2030 Agenda is a follow-up project
of Agenda 2010.

Making things happen together!

Deutsche Telekom supports the SDGs. Many of our products already contribute to sustainable development. Information and communication technology has the potential to contribute to each SDG. It can also ensure that the goals are achieved more quickly, e.g., by means of smart technologies for agriculture. Deutsche Telekom is also involved in several other initiatives such as Global Compact.

Do you want to know the answer? Guess now...

Sorry, but no

Exactly!

Children are increasingly conquering the Internet. 85 percent of twelve-year-olds in Germany are already using a smartphone "every now and then." And 20 percent of kids aged six to seven are as well. Pretty smart, those little ones! But unexpected dangers are lurking around every corner on the Internet, which is why we promote safe use of this technology.

Question 2 of 15
One-third of all twelve-year-olds in Germany regularly
uses a smartphone.

Secure surfing

"Scroller" is the name of a media magazine for children ages nine to twelve. It encourages children to reflect on their use of media and help shape the digital world. Scroller is a project that is part of our Teachtoday initiative. It promotes responsible media usage among children and young people with practical offers and activities. 

Do you want to know the answer? Guess now...

You're right!

Yes, they do

The Arctic in particular is severely affected by climate change. According to the SMARTer2030 study published by the Global e-Sustainability Initiative in 2015, using information and telecommunications technologies can help prevent a global increase in CO2 emissions. That means that  CO2 emissions can be reduced by 12 billion tons by 2030 in comparison with carrying on as we are now. That is the equivalent of almost 20 percent of global emissions. 

Question 3 of 15
Do polar bears benefit
from ICT?

ICT solutions for climate protection

Deutsche Telekom reduced more emissions by providing its customers with products and services in Europe than it created along its entire value chain in 2014. We are planning on steadily improving this ratio over the next few years.

Do you want to know the answer? Guess now...

Yes, indeed!

Yes, there are!

At T-Mobile Austria, Tinka, a robot, answers customer inquiries in the online chat. She replies to inquiries regarding products and service plans and also has a personal side: she likes soccer and tells customers her secrets. 

Question 4 of 15
Are there robots on the Deutsche Telekom
customer service team?

Deutsche Telekom customer service

Providing personal customer support is very important to us. That is why our customers can speak to a personal advisor and have their calls returned. That way customers do not have to explain an issue over and over and it can be solved directly. We recently introduced the call-back service on the German market, considerably improving customer satisfaction. 

Do you want to know the answer? Guess now...

Well done!

Wrong!

Robots have replaced teachers in some classrooms in South Korea. But the robot is remote-controlled from the Philippines by a real, human teacher. That way he can teach students English without an accent. Good morning, Mr. Robot!

Question 5 of 15
There are remote-controlled teachers
in South Korea.

Digital classroom

When students live too far from the next school, the school must come to them. E-learning offers have made this idea a reality. A good example: Telekom Romania provides solutions that enable Romanian children living in rural areas to attend class from home on their computers.