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  • Act responsibly. Enable sustainability.
  • 2016 Corporate Responsibility Report
2016 Corporate Responsibility Report
Do you want to know the answer? Guess now...

Well done!

Wrong!

Robots have replaced teachers in some classrooms in South Korea. But the robot is remote-controlled from the Philippines by a real, human teacher. That way he can teach students English without an accent. Good morning, Mr. Robot!

Question 1 of 15
There are remote-controlled teachers
in South Korea.

Digital classroom

When students live too far from the next school, the school must come to them. E-learning offers have made this idea a reality. A good example: Telekom Romania provides solutions that enable Romanian children living in rural areas to attend class from home on their computers.

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Yes, indeed!

Yes, there are!

At T-Mobile Austria, Tinka, a robot, answers customer inquiries in the online chat. She replies to inquiries regarding products and service plans and also has a personal side: she likes soccer and tells customers her secrets. 

Question 2 of 15
Are there robots on the Deutsche Telekom
customer service team?

Deutsche Telekom customer service

Providing personal customer support is very important to us. That is why our customers can speak to a personal advisor and have their calls returned. That way customers do not have to explain an issue over and over and it can be solved directly. We recently introduced the call-back service on the German market, considerably improving customer satisfaction. 

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Exactly!

Sorry, but no

The danger of data theft, online spying and cybercrime is growing. Only people who know what hackers do can protect themselves from them. That is why we train ten junior recruits to become cyber security professionals every year. Completely legally and certified by the Chamber of Commerce and Industry (IHK) . Certified hackers, so to speak.

Question 3 of 15
Is it possible to be legally trained
as a hacker?

The hacker training program

Cyber defense and security experts are hard to come by. In 2014, we decided to close this gap by offering a program to train cyber security professionals alongside their job. Participants have to place themselves in the role of a hacker and sneak their way into allegedly secure IT systems. Around 300 staff members apply to take part each year. 

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Possible, but no

You're right, that's nonsense.

The 2030 Agenda for Sustainable Development is the UN's largest consulting project.  More than 7 million people were surveyed for the project. On September 25, 2015, the United Nations adopted the 2030 Agenda along with 17 Sustainable Development Goals (SDGs). 

Question 4 of 15
The 2030 Agenda is a follow-up project
of Agenda 2010.

Making things happen together!

Deutsche Telekom supports the SDGs. Many of our products already contribute to sustainable development. Information and communication technology has the potential to contribute to each SDG. It can also ensure that the goals are achieved more quickly, e.g., by means of smart technologies for agriculture. Deutsche Telekom is also involved in several other initiatives such as Global Compact.

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You're right!

Yes, they do

The Arctic in particular is severely affected by climate change. According to the SMARTer2030 study published by the Global e-Sustainability Initiative in 2015, using information and telecommunications technologies can help prevent a global increase in CO2 emissions. That means that  CO2 emissions can be reduced by 12 billion tons by 2030 in comparison with carrying on as we are now. That is the equivalent of almost 20 percent of global emissions. 

Question 5 of 15
Do polar bears benefit
from ICT?

ICT solutions for climate protection

Deutsche Telekom reduced more emissions by providing its customers with products and services in Europe than it created along its entire value chain in 2014. We are planning on steadily improving this ratio over the next few years.