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  • Act responsibly. Enable sustainability.
  • 2016 Corporate Responsibility Report
2016 Corporate Responsibility Report

General standard disclosures

Strategy and analysis

G4-1 Statement of the Board of Management

Foreword by the Chairman of the Board of Management

G4-2 Impacts, risks and opportunities

Risk and opportunity management

Organizational profile

G4-3 Name of the organization*

Our business operations

G4-4 Primary brands, products and services

Our business operations

G4-5 Headquarters

Publishing information

G4-6 Countries where the organization operates

www.telekom.com/worldwide

G4-7 G4-7 Nature of ownership and legal form

Group profile

G4-8 Markets served

www.telekom.com/worldwide
2016 Annual Report
Our business operations

G4-9 Scale of the organization

Our business operations
2016 Annual Report: Deutsche Telekom at a glance

G4-10 Total workforce

Number of employees & part-time employment

Distinction of employees by employment contract has not yet been implemented, but plans are underway. We did not break down total workforce into employees or supervised workers. The expense and effort involved in collecting this information would be too high in relation to its informative value.

G4-11 Employees covered by collective bargaining agreements


59 percent of all employees worldwide and 69 percent of all employees in Germany were covered by collective agreements in 2016.

G4-12 Supply chain

Supply chain management

G4-13 Significant changes regarding size, structure and ownership


With a supply chain of more than 30,000 suppliers, we do not centrally record every single change, e.g. changes of address. None of our business relationships with suppliers were ended during the reporting period due to failure to comply with our sustainability requirements.

G4-14 Precautionary principle


Risk management, compliance management and the ESG img KPIs provide approaches for preventive action at Deutsche Telekom.
Risk and opportunity management
Compliance
ESG key performance indicators

G4-15 External charters, principles or other initiatives

Global Compact Communication on Progress
German Sustainability Code
Values and Guiding Principles
Code of Responsible Conduct for Business
Overview of memberships and collaborations
Managing sustainability in procurement processes

G4-16 Memberships of associations and advocacy organizations

Overview of memberships and collaborations

Due to reasons of confidentiality it is not possible to list our memberships and collaborations based on strategic aspects. Our policy on political advocacy applies to our involvement in committees and associations.
Political advocacy

Identified material aspects and boundaries

G4-17 Organizational structure

www.telekom.com/worldwide

G4-18 Definition of report content

Results of the materiality analysis
Consistent materiality process

G4-19 Material aspects

Results of the materiality analysis
Material aspects matched with GRI aspects

G4-20 Material aspects within the organization

Impact and delimitation of material aspects along the value chain
Topics that are relevant for Deutsche Telekom were identified in the course of the materiality analysis. The following is a simplified illustration of where we primarily see environmental, social and economic impact – at the Group as well as in the upstream and downstream supply chain.

# Material aspects Impact        
    Raw
materials extraction
Manufacturing Processes
at Deutsche Telekom
Use of services and products Disposal and recycling
1 Data security     ++ ++  
2 Privacy     ++ ++  
3 Cyber safety     ++ ++  
4 ICT img solutions for a low-carbon economy   ++ ++ ++ ++
5 Employee involvement     ++    
6 Service quality     ++ ++  
7 ICT and child safety       ++  
8 Talent acquisition, retention, development and staff reduction     ++    
9 Transparency and reporting ++ ++ ++ ++ ++
10 Climate change mitigation ++ ++ ++ ++ ++
11 Socially relevant application of ICT products and services       ++  
12 Network expansion     ++ ++  
13 Ethical business practices and compliance ++ ++ ++ ++ ++
14 Stakeholder engagement ++ ++ ++ ++ ++
15 Supply chain labor standards ++ ++ ++   ++
16 Sustainable product design ++ ++ ++ ++ ++
17 Employee health, safety and wellness ++ ++ ++    
18 Employee diversity and anti-discrimination ++ ++ ++ ++  

G4-21 Material aspects outside the organization

Impact and delimitation of material aspects along the value chain
Topics that are relevant for Deutsche Telekom were identified in the course of the materiality analysis. The following is a simplified illustration of where we primarily see environmental, social and economic impact – at the Group as well as in the upstream and downstream supply chain.

# Material aspects Impact        
    Raw
materials extraction
Manufacturing Processes
at Deutsche Telekom
Use of services and products Disposal and recycling
1 Data security     ++ ++  
2 Privacy     ++ ++  
3 Cyber safety     ++ ++  
4 Service quality     ++ ++  
5 ICT solutions for a low-carbon economy   ++ ++ ++ ++
6 Employee involvement     ++    
7 Talent acquisition, retention, development and staff reduction     ++    
8 Climate change mitigation ++ ++ ++ ++ ++
9 ICT and child safety       ++  
10 Socially relevant application of ICT products and services       ++  
11 Transparency and reporting ++ ++ ++ ++ ++
12 Network expansion     ++ ++  
13 Ethical business practices and compliance ++ ++ ++ ++ ++
14 Supply chain labor standards ++ ++ ++   ++
15 Stakeholder engagement ++ ++ ++ ++ ++
16 Employee health, safety and wellness ++ ++ ++    
17 Sustainable product design ++ ++ ++ ++ ++
18 Employee diversity and anti-discrimination ++ ++ ++ ++  

G4-22 Reasons for any restatements of information

There was no cause to restate information within the reporting period.

G4-23 Changes in the scope and aspect boundaries

Contrary to the 2015 CR Report (reporting period March 1, 2015 to February 29, 2016), the present CR Report refers to the full calendar year 2016. We report all relevant events and activities that took place between January 1, 2016, and December 31, 2016. All quantitative data and indicators also refer to the 2016 calendar year. Any deviations are marked accordingly.

Stakeholder engagement

G4-24 Stakeholder groups engaged

Consistent materiality process
Stakeholder management
CR facts: Stakeholder engagement

G4-25 Identification and selection of stakeholders

Stakeholder management
Stakeholder management > Stakeholder engagement

G4-26 Approach to stakeholder engagement

Overview of memberships and collaborations
CR facts: Stakeholder engagement

G4-27 Key topics and concerns raised by stakeholders

Feedback from the stakeholder survey

Report profile

G4-28 Reporting period

About this report

G4-29 Date of most recent previous report

About this report

G4-30 Reporting cycle

About this report

G4-31 Contact

About this report

G4-32 "In accordance" option in GRI content index

GRI content index

G4-33 External assurance for the report

GRI content index

Governance

G4-34 Governance structure

Current organizational structure

G4-35 Delegating authority for sustainability topics

Current organizational structure

G4-36 Responsibility for sustainability topics

Current organizational structure

G4-40 Selection processes for the highest governance body and its committees

All skills and abilities required and useful in effectively enacting the responsibilities of a position are taken into consideration during the selection process. The requirements of a position are identified using a skills list.

The selection process is conducted by the Supervisory Board, which acts in the interests of stakeholders and shareholders.

Ethics and integrity

G4-56 Values, principles, standards and norms of behavior

Values and Guiding Principles

G4-57 Internal and external mechanisms for seeking advice on ethical and lawful behavior

Ensuring integrity and compliance

G4-58 Mechanisms for reporting concerns about unethical or unlawful behavior

Ensuring integrity and compliance