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2016 Corporate Responsibility Report

Online customer bills

More than 17 million online bills were sent out in 2016. This is the equivalent of over 60 percent of all bills and credit notes for fixed-line and mobile customers in Germany. The data was collected using a more precise calculation method in 2016.

Reporting against standards

By reporting data on the number of online customer bills, we fully cover the G4-EN27 (Initiatives to mitigate environmental impact) GRI indicator and partially cover the V04-13 (Percentage of services or products for increasing eco-efficiency of own products) EFFAS indicator. This data is also relevant for criteria 2 (Implementation of the sustainability strategy) and 10 (Innovation and product management) of the German Sustainability Code. It is also used for reporting on the Global Compact  principles 7 (Precautionary approach) and 8 (Promoting environmental responsibility).