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2016 Corporate Responsibility Report

Consumer dialog

One of Deutsche Telekom's aims is to become the most highly regarded service company in the industry. That is why we again gave high priority to consumer-related topics in 2016.

Main topics included:

  • Maintaining consumer data privacy, for example in the online advertising business,
  • Improving comprehensive, cross-technology protection of young people at national and EU levels (in particular by advancing a comprehensive, Group-wide minimum standard within the EU and ongoing dialog with organizations involved in the protection of minors both nationally and at EU level),
  • improving customer service standards,
  • improving consumer protection in telecommunications, e.g., when switching providers for fixed-line and mobile connections, and
  • our efforts to provide better transparency for our customers.

Deutsche Telekom once again made progress in 2016 in regard to switching fixed-network providers - both internally as well as in collaboration with other telecommunications providers in Germany. The goal is to make it easier for both fixed-network and mobile consumers to switch providers without any service interruptions. In all these areas, Deutsche Telekom stands for a constructive and solution-oriented approach that is geared to both the consumers' interests and the interests of our company.