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  • 2017 Corporate Responsibility Report
2017 Corporate Responsibility Report

T-Mobile Austria

Why does corporate responsibility matter to our company?

Andreas Bierwirth, CEO of T-Mobile Austria

Sustainability is at the core of our company values. After becoming Austria’s first completely carbon-neutral telecommunications provider in 2015, we were able to successfully continue and extend our efforts to support the climate initiatives of Deutsche Telekom in 2016.

We are certified to be 100 percent carbon neutral by buying energy from renewable sources, lowering our energy consumption per gigabyte of data transported in our network, developing alternative energy sources for mobile towers, and compensating for residual CO2 emissions through certified carbon offset. We are proud of our position as Austria’s only completely carbon-neutral telecommunications provider.

We took environmental responsibility to a new level in 2016 by giving our customers an environmentally and ethically responsible choice when picking a handset. We are proud that T-Mobile Austria is the first member of the Deutsche Telekom family working in partnership with Fairphone.

This social enterprise based in the Netherlands was awarded the prestigious “Blue Angel”  environmental award in October 2016 for striving to build smartphones based on the principles of fair trade in their sourcing, longevity through easily repairable and upgradable components, and ethically sound production.

Alongside our efforts to be an environmentally responsible player in the Austrian market, we continue to focus our social responsibility on digitally enhancing education opportunities. This is achieved by supporting the integration of migrants and refugees into society and the workplace, and being committed to diversity through various activities, including our long-standing support for people with HIV/AIDS.

“Connected Kids” is our lighthouse project for allowing students and teachers to experience the many possibilities that digital media can bring to enhance the learning experience. We have offered hundreds of schools and teachers, and thousands of students a first-hand opportunity to find out what it is like to work in a connected class room. They are shown how learning can be enriched for each individual student according to his or her needs. Participants also learn about all aspects of how to live and share safely in a digitally connected world.

Andreas Bierwirth,
CEO T-Mobile Austria

Progress

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Awards and Memberships

  • 2016: At the "fête d'excellence" 2016, T-Mobile was awarded the "Top Service" quality seal for its excellent customer orientation.
  • 2016: Our mobile network was awarded a "very good" rating in the "Connect Network Test"
  • 2016: T-Mobile received a national award for family friendliness
  • 2016: For the third time in a row, the readers of the prestigious trade magazine "connect" voted us the most popular mobile network operator in Austria.
  • 2017: Among the mobile hotlines in Austria tested by Connect, T-Mobile Austria was the only mobile operator to gain a "very good" rating and also achieved the second highest score in the entire German-speaking area.
  • 2017: The national study "Mobile Radio Shops 2017" carried out by the Austrian Association for Consumer Studies made our shops the test winner of the overall study for the first time, ahead of A1 and three.
  • 2017: T-Mobile customer service confidently won the connect Serviceline Test for the second time in succession.
  • 2017: tele.ring won first place in the “Promotoren Grand Prix 2017”, a recommendation prize for Austria, in the category of telecommunications. T-Mobile was runner-up in second place. Drei took third place, A1 ended up coming in last.
  • 2017: For the fourth time in a row, T-Mobile was voted the most popular mobile network operator in Austria by readers of the prestigious trade magazine "connect".
  • 2017: 19 Austrian companies from different industries received the quality seal "Top Service Austria 2017" for special customer orientation, and we gained 3rd place.
  • 2017: Militia seal of approval

Fairphone 2 at T-Mobile Austria

T-Mobile Austria is one of the first mobile network providers in the world and the only provider in Austria to combine a mobile contract with Fairphone 2, the first sustainable and socially responsible smartphone. The company has been offering this product since early 2016 and it gives new and current customers an opportunity to choose a sustainable way of life when it comes to their smartphones. T-Mobile Austria actively supports the Dutch company Fairphone in its efforts to raise awareness of fair electronics and promote responsibility in the industry. Fairphone focuses on four main challenges: to make mining at the beginning of the value chain, design, production and the product life cycle more sustainable and transparent. In order to achieve this goal the company cooperates with initiatives for the extraction of tin and tantalum from conflict-free mines in the Democratic Republic of Congo and sources conflict-free tungsten from Rwanda. It also created the first pilot supply chain for fair-trade gold in smartphones and promotes longevity through the modular product design of the Fairphone 2. In order to facilitate long-term use of the product, spare parts for the Fairphone 2 can also be ordered via T-Mobile Austria.

Digital Detox with the "Silent Night" App

On 24 December 2017, we invited people to take part in a Digital Detox through the “Silent Night” Campaign. We deliberately made people aware of their smartphone use.

The “Silent Night” App img calculated how many minutes the smartphone was set to silent. Customers all over Austria took part in the campaign so that a total of 5 million silent minutes were collected on Christmas Eve – a resounding success.

The silent minutes benefited Austrian Children’s Cancer Aid and Debra Austria – help for butterfly children. We donated a total of € 30,000. We are connected by a partnership lasting more than ten years and this campaign enables us to support the follow-up camps for children and teenagers suffering from cancer and epidermolysis bullosa (EB) research.

T-Mobile Austria – Digital Detox with the "Silent Night" App

Connected Kids

Digital literacy is becoming a basic skill required for participating in any aspect of society. T-Mobile Austria wants to use its Connected Kids project to raise awareness among students, parents and teachers about the many different ways of making use of mobile Internet for learning. The company also wants to advance the use of digital media in schools. Since its launch in 2013, almost 10,000 students in some 400 participating classes and about 500 teachers have already had the chance to explore digital learning in a connected classroom. The topic of this year’s “Connected Kids” event was “The digital school is more than 0 and 1”. One of the key themes was the profound change that the digitization of school books will bring in the future, as it offers individualized learning experiences. The overall aim of the annual event is to introduce teachers, parents and employees to new learning formats that correspond with the current transformation of society towards digitalization, automatization, and interconnectedness.

Educational and technical support is provided by T-Mobile Austria to make sure students get to experience all the advantages of mobile communication in teaching.

The Connected Kids blog is an important tool to make the experience of using digital media in schools and families part of a connected classroom available to the general public.

Long-term project goals include inspiring students to pass on what they learn to people outside traditional educational institutions.

TUN Fund presents Sixth Sustainability Award

T-Mobile Austria started out 2017 with its sixth annual call for submissions for Austria's popular sustainability prize through its T-Mobile Environmental and Sustainability Fund (TUN Fund). The goal of the fund is to tap the potential of mobile communications with the aim of finding solutions to environmental and sustainability problems. In 2017, the jury selected the winners from 61 submitted projects. Awards were presented to the projects "BiLLiTii", an app with speech recognition algorithms for networking people with impairments, "BrailleMobile", an innovative display for your pocket, as well as "Mobil Gutes TUN für Obdachlose", a software solution for the optimized use of Caritas’ emergency hotline for homeless people suffering from the cold in winter. This year's school award was presented to the project "EMEL", a learning platform for the conscious and reflective perception of the environment for children. A total of EUR 50,000 was handed out at the awards ceremony, which was held in November 2017 at the T-Center in Vienna.

Aid for refugees

T-Mobile Austria knows that the most important things for refugees include having a roof over their heads, the chance to talk to their families back home, and to learn the new language. This is why T-Mobile Austria has donated around EUR 60,000 since September 2015 (EUR 30,000 in 2016) to support Caritas’ refugee aid activities. The money was used to cover costs for interpreters, to organize language cafes, and to create desperately needed housing. Today, 34 young people (unaccompanied young refugees) live in the “Jamal” house that was created by Caritas with the help of the donations.  Our employees raised an additional EUR 5,000 at a flea market for the “Jamal” house to finance educational and leisure activities. At Christmas in 2017, we made a donation of EUR 20,000 to the project “Zusammenleben” by Caritas.

The company has also set up several hundred WiFi hotspots img at Caritas housing centers throughout Austria and provided thousands of SIM data cards with data volume for smartphones. We also support the "hello" app for Android and IOS, which helps refugee children learn basic German with games and a play-based teaching method.

As a supplement to its regular training program, T-Mobile Austria has been offering traineeships for young refugees with no family since 2010. The company sets aside 10 percent of its annual training positions for this purpose. In Vienna, the company is collaborating closely on the project with the private "lobby.16" initiative and three young refugees started their traineeships in 2016. Before their training begins, participants attend a five-month foundation program to get them ready for the course. As part of this foundation program, the apprentices complete German, math and English courses as well as regular practical experience days at a T-Mobile Shop. This gives them initial experience with sales and consultation talks, and helps them become more confident with the language through regular practice in real-life situations. 

Key facts at a glance

Markets, business areas and market share   T-Mobile Austria provides services to four million customers through the T-Mobile and tele.ring brands, making it Austria’s second largest mobile provider.
Number of customers   5,700,000
Number of employees   1,464
Shareholding of Deutsche Telekom AG since   2000
Certifications   ISO 50001, ISO 14001, OHSAS 18001
Please refer to the Internet for further information   www.t-mobile.at
Local CR report   http://nachhaltig.t-mobile.at