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  • 2017 Corporate Responsibility Report
2017 Corporate Responsibility Report

T-Systems Austria

Why does corporate responsibility matter to our company?

Franz Grohs, CEO T-Systems Austria

As one of the leading IT service providers in Austria, we consider it our duty to take responsibility for our employees, our environment and the community at large. Acting environmentally and ethically is a fundamental basic requirement for ensuring sustainable development and economic growth.

We therefore implement the CR strategy of the Deutsche Telekom in many areas in Austria with commitment focused on social responsibility, sustainability and corporate responsibility. Our projects and activities are aligned with our three main fields of action defining the focus of our activities:

Our company takes responsibility for work-life balance, equal and proactive participation by everyone in the information and knowledge society, and a climate-friendly community.

We are confronting environmental challenges with efficient solutions and we are confident that outstanding corporate performance and sustainability can be achieved in the ICT img sector. This objective can be enabled by raising efficiency, economies of scale, and sustainable technologies. Our approach focuses on virtualization and intelligent hardware management in our own company and with our solutions for customers.

I am especially proud of the “Gemeindebau 3.0” project that has been running very successfully since 2012. We built a “T-Systems mediabox” in Vienna’s fifth district so as to offer people an environment for learning, communicating, and interacting with others. The T-Systems Mediabox offers an opportunity for finding out about modern information and communication technologies, and learning how to use computers.

Franz Grohs, CEO T-Systems Austria


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Awards and Memberships

T-Systems Austria won the eAward 2017 in two categories, for the eHealth project “Interacct” in the “Health and Education” category and the logistics project “Kofferraumlogistik” (baggage compartment logistics) in the “Tourism and Service” category. The eAward is bestowed on particularly economical, customer-friendly, and innovative IT projects from Austria every year.

  • The “Interacct” project has been organized in cooperation with various research institutes including St. Anna Children’s Cancer Research, the University of Vienna, and the Children’s Cancer Research Institute. The app permits monitoring of aftercare cancer therapy through gamification and it is aimed at children. It establishes a direct, digital communication channel between patient and doctor with real-time data processing.
  • The “Kofferaumlogistik” project is a collaboration between the Austrian Postal Service (Österreichische Post AG), Porsche Austria and T-Systems, and it offers a completely new method of delivery: directly into the trunk of a car with a special app and a matching information and communication system from T-Systems.

Internal Core Value Initiative 2017

A set of rules for all employees creates an organization that works well for everybody. These rules are based on the international principles of Deutsche Telekom. In 2016, we used them as a basis for developing a set of core values for T-Systems Austria that we continued to uphold throughout 2017. The purpose of these values is to define common standards that everyone within the organization can identify with during their routine work every day. They have been selected to improve cooperation between all members of staff.

Three core values were defined in a series of workshops:

  • creating value
  • keeping one’s word
  • feeling comfortable

An internal campaign was launched in June 2016 to promote these values. Visualizations of these values were also designed at the same time in cooperation with the Viennese start-up “Younited Culture”. Personal products were produced for members of staff and business partners, including laptop bags, socks and scarves styled with a distinctive design incorporating the T-Systems values. These designs and items are still in use today and they help to promote our internal values.

Environmentally friendly Data Centers

Operating data centers requires a great deal of energy and T-Systems Austria is dedicated to running its data centers in a maximally environmentally friendly approach. Mitigation makes our data centers in Gmünd, Linz and Vienna entirely carbon neutral. Mitigation means that resources are used to absorb the same amount of CO2 as emitted by production of the energy necessary to run them.

We are also actively engaged in initiatives to reduce energy consumption. A “cold/heat technique” is used in server cabinets to regulate the temperature as efficiently as possible with resultant savings in energy. In 2017, we expect to achieve a total energy reduction of 389,522 kWh. This yields a year-on-year reduction of 63 percent.

Our fire-extinguishing system has also been designed on environmental principles. Our data center at the T-Center in Vienna has 168 fire extinguishers filled with a mixture of nitrogen, argon and carbon dioxide for emergencies. The extinguishing agent is harmless to humans, leaves no residue, and is 100 percent environmentally neutral.

Gemeindebau 3.0 – T-Systems Media Box

In today’s world, internet access has become a necessity. Unfortunately, there are still many people living in Austria without access to computers or the internet. This means they are not computer literate and do not know how to navigate and browse online.

The T-Systems “Media Box” project was started in “Körnerhof" as a local system. This is a Viennese “Gemeindebau” (‘municipality building’ for social housing) where most of the residents are migrants from foreign countries or are socially disadvantaged. The Media Box is a coaching and communication space providing 14 Laptop workstations and WiFi img access. The space is available to residents and offers them an opportunity to find out about modern information and communication technology. Free PC and internet courses are also available. Women and children are a focal point for the project. Special offers like the “Knitting Box” have been designed to engage them. The Knitting Box is a twice-weekly event where female residents come together to use the Box as a craft space and they download knitting patterns or watch tutorials on the internet. This helps participants to discover the potentials and benefits offered by working with the internet. Some 10 to 15 participants usually take advantage of this event.

T-Systems also utilizes the Media Box to host a multitude of events, such as afternoon activities for children during vacations or summer parties. These events are intended to strengthen the community spirit in the area and allow the children to have fun. After the success of recent years, T-Systems once again held a “Nikolo” Workshop at the Media Box on 6 December where children of all ages could engage in fun arts and crafts activities, and meet St. Nicholas. 

At the beginning of 2012, initial plans for the project only envisaged one year. However, the project’s popularity encouraged us to extend the duration and now Media Box plays an important role in the local community with the regular events outlined above.

Christmas donations - Verein Lebenslicht "join records"

Continuing last year’s tradition, T-Systems made donations instead of distributing gifts to our customers. This year, we decided to donate to Verein Lebenslicht, a group for people with special needs. We supported them with € 5,000 to purchase new equipment for their recording studio “join records” at the Krumbach daycare center. 

The studio generates charity projects and pursues a vision of supporting an art and music scene where the nature of an individual’s disability is irrelevant.

Donations - Wiener Tafel & Special Educational Center for Hearing-impaired Children and Teenagers

The Wiener Tafel is a charity focused on reducing the amount of food thrown away and it also actively counters food waste. One of their projects entitled “Marmelade mit Sinn” includes making jam out of leftover fruit that is still usable. We purchased 250 glass jars at a price of € 3 each for our give-away on 6 December.

Everyone at T-Systems supported their group last year with a donation, and we are continuing to support events where attendees can take home their leftover meal in a “Tafelbox”. These containers are biologically degradable, prevent food waste, and a small donation of 20 cents for every box used goes to Wiener Tafel – Association for Social Transfer.

We also supported the “Special Educational Center for Hearing-impaired Children and Teenagers” (Sonderpädagogische Zentrum für hörbeeinträchtigte Kinder und Jugendliche) located in Klagenfurt. T-Systems donated therapeutic equipment worth € 880 to the center for hearing-impaired children and teenagers to help a sensory perception project.

Key facts at a glance

Markets, business areas and market share   T-Systems Austria focuses on individual solutions in manufacturing industry, finance, the public domain, and health.
Turnover in 2016   180 million
Number of customers   200 companies
Number of employees   600 people
Shareholding of Deutsche Telekom AG since   2002, TSA has been a 100% subsidiary of TS International
Certifications   ISO 9001, ISO 27001, ISO 20000, ISO 22301, ISO 27000-1, ISO 27006, ISO 19011, ISO 14001, OHSAS 18001 img, ISO 50001, ON Regel 17700
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