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  • 2017 Corporate Responsibility Report
2017 Corporate Responsibility Report

T-Systems International GmbH

Why does corporate responsibility matter to our company?

Adel Al-Saleh, CEO of T-Systems

Smart cities: A future trend – and an opportunity for us

Continuing urbanization is one of the megatrends of our day. Worldwide, more and more people are living in cities or megacities. 80 percent of Germany's population will soon live in cities, for example, thereby experiencing the advantages and disadvantages that such a high level of urbanization can mean for a society.

Our aim as a society must be to minimize the negative aspects of urbanization, such as traffic noise and waste, for people and the environment. Our aim as a company must be to use our capabilities, in the area of digitalization, in order to grow our business without losing sight of our responsibility for society. Our cities need to become smart cities. And helping them to do so is one key way in which we as a society, and we as a company, can fulfill such aims.

Such efforts can take the form of win-win projects that also lessen the burden on our environment. Consider, for example, that Germans spend 560 million hours of the year just looking for parking spots. T-Systems has been working to introduce smart parking solutions, and in 2017 it intensifed those efforts, working in close cooperation with numerous German municipalities. Then, we succeeded in bringing another major city, Darmstadt, on board for our project for creating smart networks of inner-city parking spots. That project will begin in 2018.

But to truly be “smart,” a city has to have more than simply interconnected parking spots. It has to horizontally integrate its information resources – previously separated as information "silos" – with the aim of comprehensively enhancing its citizens’ quality of life. To support such efforts, Deutsche Telekom and T-Systems have been introducing additional intelligent solutions for areas such as street lighting, traffic management, public security and safety and municipal Wi-Fi. And they have been doing so not only in Germany but throughout Europe.

Another key topic that is currently shaping the debate about smart cities is e-mobility. In this area, Deutsche Telekom plans to make a contribution, in the coming years, by converting a number of its street cabinets into charging stations for electric cars. This is in keeping with the insight that electro-mobility will be quickly adopted only if increasing numbers of electric cars have a charging infrastructure available. Only with such an infrastructure can the important goal of reducing carbon dioxide emissions be reached. To enable it to be introduced quickly, the federal government, municipalities and we will all need to pool our resources.

All of this shows that a) we have the key assets that are needed to enable smart city concepts to succeed in Germany and Europe, and b) public sector customers greatly value our extensive expertise in the area of related cybersecurity!

Efforts such as these are proof that high-end technological innovation can go hand-in-hand with responsibility for society and the environment. In my view, these two aspects complement each other.

Adel Al-Saleh, CEO of T-Systems

Progress

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Awards and Memberships

Open Telekom Cloud and DSI vCloud now also certified to ISO 27017/18.

Further information is available here.

IoT in industry: Deutsche Telekom connects Kaeser Kompressoren's service cases

Your suitcase is missing. What do you do? For vacationers, that might simply be annoying. For Kaeser Kompressoren, a provider of compressed air systems, it can be downright expensive. Its technicians use special service cases that are filled with measuring equipment. When they make a service call, they connect their cases to customers' systems, for measuring periods normally lasting at least ten days. Needless to say, the company needs to keep track of such cases. As a result, Kaeser Kompressoren has now connected a first group of 400 cases – of a total of some 4,000 in service – to the cloud, with the support of T-Systems. The cases contain special measuring equipment that Kaeser technicians use to perform on-site Air Demand Analysis (ADA), which helps customers optimize their compressed air systems' energy consumption. The connected cases now communicate their locations at regular intervals, thereby keeping Kaeser informed as to the whereabouts of its expensive measuring equipment. In addition, a Cloud of Things "dashboard" enables the Coburg-based company to monitor the cases' battery status and ensure that only fully charged cases are sent out.

Deutsche Telekom's cooperation with Kaeser provides a good example of how quickly and easily industrial companies can implement digitalization, enhance their everyday sales and service operations – and lower their costs to boot. Deutsche Telekom's IoT package includes the Cloud platform, sensors, connectivity and security protection for the networked service cases.

Kaeser and T-Systems plan to expand their cooperation in the interest of Kaeser's IoT-based service operations – for example, by connecting individual machines with the cloud. In such scenarios, key operational data are recorded, evaluated in the cloud and then displayed on a dashboard. In combination with SAP applications, such a system makes it possible to identify compressor problems at early stages and address them immediately to prevent any downtime.

Telekom Open IoT Labs: Deutsche Telekom and Fraunhofer IML inaugurate their new Internet of Things development center

Deutsche Telekom and the Fraunhofer Institute for Material Flow and Logistics (Fraunhofer IML), based in Dortmund, have founded the "Telekom Open IoT Labs". At the new facility, up to six scientists from Fraunhofer IML, and three IoT experts from Deutsche Telekom, will work together to develop and test Internet of Things (IoT) solutions and bring them to market maturity. The collaboration is aimed at optimizing processes in the manufacturing, logistics and aviation sectors. The Labs will be open to other companies interested in collaborating with Deutsche Telekom and Fraunhofer to develop application-specific IoT prototypes. Telekom Open IoT Labs will thus add an industrial-IoT component to Deutsche Telekom's existing network of R&D facilities.

Prototypes for holistic IoT solutions
In a first step, the two partners will work jointly with interested companies to identify requirements for IoT solutions. They will then design and create relevant applications, developing and producing hardware, software and connectivity prototypes. Efforts will be concentrated on producing solutions that can later be launched for mass-market use. In work carried out to date in cooperation with Würth Industrie Service, for example, a prototype of a service button for the area of C-parts management was developed. This service button will optimize the reordering process for "C parts" such as screws, nuts and washers by applying narrowband IoT (NB-IoT) technology.

Paving the way with NB-IoT
Initially, the Deutsche Telekom / Fraunhofer team plans to concentrate on solutions based on NB-IoT radio technology. That technology is eminently suited for IoT applications in logistics, for example. The logistics sector has been digitalizing especially rapidly, because its companies have numerous business processes for which IoT solutions can provide significant added value in the short term. Logistics companies are using digital technologies to enhance transparency in their supply chains, as well as precision and efficiency in control of ship, rail and truck transports, and of their internal material flows.

Deutsche Telekom is already offering NB-IoT commercially throughout all of Germany. The Group also has a complete-coverage NB-IoT network in place in the Netherlands . In other European markets, such as Austria, Czech Republic, Greece, Hungary, Poland and Slovakia, Deutsche Telekom is expanding the existing coverage to additional cities.

Deutsche Telekom is accelerating the development of European smart cities

Deutsche Telekom is aiming to be a leading provider of smart city solutions in Europe, and a trustworthy, reliable, long-term partner for the digitalization of cities. We want to help shape the future, to enhance the quality of life for citizens and to promote economic development. In numerous initiatives, we are thus working to move smart city solutions forward at a European-wide level. One such initiative is the European Smart Solutions Center (ESC), headquartered in Budapest.

The ESC, which works closely with local specialists, carries out key functions related to the introduction of smart solutions, including marketing, partnering, pre-sales and delivery. It offers a unique combination of advising services for cities, relative to the development of smart city applications and to relevant use of European funding. Its primary focuses include applications based on NarrowBand IoT (NB-IoT), which has proven to be an ideal technology for many smart city applications.

WiFi4EU – For free WiFi img access in public places
In the framework of the EU’s digital single market policy, the European Commission has provided a budget of 120 million euros in order to promote free Wi-Fi in public places in Europe such as parks, libraries, health care centers and museums. On the strength of its long experience in the public sector, Deutsche Telekom is supporting cities in participating in this initiative and is providing advice relative to available funding measures. In cooperation with Cisco, Deutsche Telekom has developed a package for cities that makes it very easy to implement customized, secure and user-friendly WiFi4EU solutions. The application, which can be customized by any city, provides a range of benefits for citizens and visitors, such as free use of existing municipal applications and information on municipal events and e-services. In addition, municipalities can use it to access statistical data in real time that can help improve municipal services.

Smart City dashboard makes it easy to control and keep track of functions
The "mayor's" dashboard is yet another smart city project. This web-based application makes it easy for municipalities to monitor, control and optimize their infrastructures. And it supports a range of devices, including smartphones, tablets and PCs. The solution, which is completely customizable, supports real-time data monitoring. It makes it possible to integrate, save and visualize available smart city data, in ways that support direct, intuitive assessment and evaluation. The dashboard is self-explanatory, and it can easily be expanded – for example, in order to integrate additional smart city applications as they emerge.

Deutsche Telekom at the Smart City World Congress
The 2017 Smart City Expo World Congress, which took place last November in Barcelona, drew more than 17,000 visitors, from a total of about 70 countries. At its stand, Deutsche Telekom showed a range of smart city solutions and live data from existing projects, including smart transport solutions with smart parking and smart electric vehicle charging; transport and passenger management systems; smart waste management; smart lighting; smart metering; and smart public safety. It also presented NB-IoT-based solutions, a "mayor's" dashboard and its WiFi4EU solution.

The company's recently published white paper "Smart Solutions for Sustainable Cities" presents a range of background information relative to Deutsche Telekom's vision for the smart cities of tomorrow.

Darmstadt is parking smartly

It is going to become much easier to find a parking spot in Darmstadt, the "digital city". A new Deutsche Telekom app, "Park and Joy," makes it easy for drivers to locate available parking spots in the city's center and then to pay for parking via their cell phone. Darmstadt's mayor, Jochen Partsch, and Reinhard Clemens, Member of the Deutsche Telekom Board of Management and T‑Systems CEO, signed an agreement for the new system at the "Digital Summit", an annual IT congress aimed at promoting digital technologies in Germany, in Ludwigshafen. The smart parking-space-management system will be one of the new digital projects that Darmstadt will carry out as the winning city of the Bitkom digital association's "Digital City" competition.

A majority of the city’s central, managed parking areas are to be connected to the system by the end of 2019. In a subsequent expansion stage, parking structures and private parking spaces will be connected to the smart city solution as well. At the same time, functionality for advance reservation of parking spaces will be provided.

Sensors take the stress out of parking
Over the next two years, for-pay parking spots in the center of the city will be equipped with sensors that will make it possible for drivers’ cell phones to show available parking spaces in real time. Communicating via a NarrowBand Internet of Things (NB-IoT) network, the sensors continually show parking spaces' status (available/not available). In addition, the system can make use of other data sources, such as parking ticket terminals or systems of parking structure operators, in order to calculate the probability of parking space availability. Swarm data from mobile networks can also be used for such probability computations.

Free cloud for young rocket scientists

The European Space Agency (ESA) plans to use the Space Solutions Alliance, a specialist network for space and non-space corporates, research institutes and public institutions, to strengthen European high-tech startups. T-Systems, Deutsche Telekom's corporate customer arm – and the first corporate partner for the Space Solutions Alliance – will provide the network with cloud computing services on its Open Telekom Cloud (OTC) platform. Space-industry companies typically work with large quantities of data, and the Open Telekom Cloud will provide the startups with a secure platform for data storage and processing. Europe-wide, ESA currently operates 16 Business Incubation Centres (BICs) that support startups seeking to transfer technologies from the space industry into other business sectors.

Starting right away, T-Systems will offer Open Telekom Cloud services, free of charge, and on a trial basis, to startups being hosted at ESA BICs. In addition, startups will have the opportunity to apply for ongoing use of customized cloud computing services. In addition to cloud-based services, successful startup applicants will receive up to 30,000 euros worth of support from service and migration specialists. 

The cloud-based services are provided exclusively from German data centers, and they can be integrated within existing IT environments via standard interfaces. The OTC is based on the OpenStack system, which is free of technological barriers – it is open for all providers and thus prevents technological dependencies. The Open Telekom Cloud services catalog includes computing, storage, network, security and management services. All of the cloud services can be added and removed as necessary, in minutes, at any time. 

Kickoff for Smart City Bonn

In the run-up to the November 2017 United Nations climate conference in Bonn, the city of Bonn and Deutsche Telekom sent a special message by kicking off the “Smart City Bonn” project, as part of the “Digital Bonn” initiative, with a system that intelligently connects streetlamps, waste containers and air quality measuring systems.

As part of the effort, Deutsche Telekom has connected streetlamps and recycling containers in Bonn’s city center with intelligent sensors, via NarrowBand (NB) IoT technology. The NB IoT network is designed especially for applications, such as smart city solutions, that involve large quantities of data. The solution makes it possible to dim streetlamps, and streetlamps can dim or brighten themselves as necessary upon cues from movement sensors. In addition, the city’s municipal utility receives proactive notifications whenever lamps are damaged or need to be replaced. This technology is expected to cut operating costs by up to 60%. Sensors integrated within the city’s recycling containers measure fill levels, thereby ensuring that municipal waste management operations do not have to empty them until they are truly full.

Focus on air quality on Bonn’s roads
Deutsche Telekom is also providing software that will gather air quality data. To this end, a pilot sensor has been mounted, on a streetlamp, that regularly collects and communicates a range of environmental data to the city’s municipal utility.

To date, Deutsche Telekom has already installed smart city solutions in 18 different cities, in a total of 10 European countries. As a partner for the UN climate conference, we provided fiber-optic, network and communications systems for the event.

Health from the cloud

The challenges facing Germany's health-care system are complex – and yet the solutions to those challenges can be quite simple. At conhIT, Europe's biggest trade show for healthcare IT, Deutsche Telekom put digitalization in the spotlight. The aim behind the systems it is providing is to ensure efficient, safe working procedures in medical institutions of all sizes, throughout a wide range of areas, including human-resources management, mobile hospital information systems and telemedicine.

Early detection and thwarting of cyber attacks
As digitalization and connectivity have increased, hospitals have been focusing more and more intensively on IT security. At conhIT, Deutsche Telekom showed a security information and event management system (SIEM) that protects hospitals and their applications and data against external attacks. The solution is designed to detect potential threats and attacks before they can cause damage. To that end, the system collects millions of security-relevant log and event data items, establishes meaningful interrelationships and detects relevant patterns in real time. As soon as any conspicuous departures from a normal operating state occur, the system triggers an alarm. When so requested by a hospital customer, Deutsche Telekom operates the customer’s SIEM solution in one of its highly secure German data centers and controls it from a Security Operations Center. For the hospital, the pertinent installation and operation overheads are very low.

A patient portal for secure, convenient communication
Deutsche Telekom is offering a hands-on experience of digitalization in connection with the some 30 requests for examinations that the obstetrics ward of St. Joseph Hospital in Berlin’s Tempelhof district receives every day. Instead of having to call in, as they did in the past, expecting mothers can now book their appointments in Germany’s busiest maternity hospital (with some 4,300 births in 2016) online. And they can do so by accessing Deutsche Telekom’s secure patient portal via their smartphones.

Mobile patient records for better patient care
Doctor’s rounds with a tablet computer instead of a clipboard. With the Mobile Patient Record app, doctors and nurses can access the Cerner i.s.h.med hospital information system in real time via tablets. To mobile devices, the system delivers overviews of patient data, medications and diagnoses, thereby enhancing treatment reliability and safety, and accelerating processes. It also includes practical features, such as a form designer, and a photo and scan function, that relieve workloads for medical and administrative personnel.

Key facts at a glance

Markets, business areas and market share  

T-Systems is Deutsche Telekom's corporate customer arm.

With locations in more than 20 countries, 44,000 employees, and external revenue of 6.5 billion euros (2016), T-Systems is one of the world’s leading providers of information and communications technology (ICT img).

T-Systems offers a range of integrated solutions for business customers, including the secure operation of legacy systems and classic ICT services, conversion to cloud-based services (including tailored infrastructure, platforms and software) as well as new business models and innovation projects for the business fields of the future, such as big data/data analytics, the Internet of Things, machine-to-machine (M2M) communication and Industry 4.0 img.

T-Systems can provide all this thanks to its global reach in fixed-network and mobile communications, its highly secure data centers, a comprehensive cloud ecosystem built around standardized platforms and global partnerships, and the ability to offer top levels of security.

Number of customers   400 corporate customers, representing all sectors
Number of employees   43,724
Please refer to the Internet for further information   www.t-systems.de