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  • 2017 Corporate Responsibility Report
2017 Corporate Responsibility Report

Slovak Telekom

Why does corporate responsibility matter to our company?

Tatiana Švrčková, Corporate Responsibility Manager

The principles of corporate responsibility at Slovak Telekom are an integral part of our philosophy, strategy, and everyday market operations. Returning to the community what we have “borrowed” forms part of our corporate responsibility strategy. Our brand has now been associated with people suffering from impaired hearing for the past 15 years.

Over this period, we have developed a unique and comprehensive system of assistance. We help hearing-impaired people to start their own businesses. We assist families with hearing-impaired children of pre-school age. We organize sign-language courses free of charge for members of the general public, and we train our sales staff in sign language.

As far as we are concerned, doing good things is not enough, we also want to initiate change. This is why we help by providing funds and setting up our own projects. I am delighted to see an increasing number of our employees becoming interested and actively involved in lots of philanthropic activities.

Tatiana Švrčková, Corporate Responsibility Manager

Progress

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Products for Hearing-impaired People

As a carrier, we provide significant support for the hearing impaired and offer them an advantageous mobile data package. In 2017, Telekom began to offer a preferential Mobile Internet L plan with a discount of more than 95 percent. The plan includes 15 GB of data and costs up to 29.99 euros per month without discount. Thanks to the offer, hearing impaired customers can get it just for € 0.99 per month. A modem for their mobile Internet can be added for an additional 1.99 euros per month. The Huawei E3372H USB modem or the Huawei E5577c Wi-Fi router can also be purchased for one euro. In order to be eligible for the Mobile Internet L program for the deaf, the customer needs to be recognized as hearing impaired by the relevant Labor, Social Affairs and Family Office.

Since 2013, Telekom has also been offering a special mobile plan for hearing-impaired people that includes unlimited SMS and 2GB of internet data on the mobile phone, along with 20 free minutes to all networks at a price of € 12 per month.

Engagement for Hearing-impaired People

About 1% of the population in Slovakia is hearing impaired, and Slovak Telekom is very active in developing comprehensive programs and activities to support them in ordinary everyday living situations. We also help families with hearing-impaired children to master their everyday lives. Another aim is to raise public awareness about the challenges they face.

Since 2015, Slovak Telekom has hosted a community portal where parents with hearing-impaired children can communicate with each other and find out important information. This portal supports hearing parents with hearing-impaired children in showing them how to properly stimulate and develop their children. In 2017, a lot of new content was added to the portal which was visited by thousands of individual visitors. A community of hundreds of returning visitors has started to form.

Engagement for the hearing-impaired

In summer 2015, Slovak Telekom organized its annual Magio Beach event with a program of activities (e.g. interactive workshops, sign language courses, and various creative activities) aimed at connecting the hearing impaired with the hearing. 

In 2015, a free online interpreter service was launched with the support of the Telekom Endowment Fund. This service enables deaf people to contact an interpreter by mobile phone or tablet so that they can communicate in offices or at doctors’ appointments.

In just two years, more than 260 clients used the service to handle about 3000 telephone calls. The service has even been used twice to save people’s lives.

Engagement for the hearing-impaired

Social Initiatives

Helping the Community Program
Slovak Telekom aims to promote quality of life in the communities where employees live or where they come from. At the same time, the company encourages people to get involved and contribute to the common good. This is why the company launched its Helping the Community Program. Employees can submit an application for a project proposed by a non-profit organization (e.g. civic associations, clubs, societies, schools, hospitals, etc.) which they would like to support financially.

The grants are worth up to EUR 1,000 and the project has to focus on any of these sustainability issues:

  • Protection and promotion of health and education
  • Support for sporting activities involving children, youngsters or people with disabilities
  • Social assistance
  • Operational improvements at the local library association or kids’ club
  • Support for organizations that help retirees, people with disabilities and people who are socially vulnerable
  • Protection of human rights
  • Environmental protection

Since the program was launched in 2004, Slovak Telekom has provided 787 projects with financial assistance totaling more than EUR 827,000

Key facts at a glance

Markets, business Areas and market share   A market share of nearly 40 percent makes Slovak Telekom the leading telecommunications provider in Slovakia in both the business and consumer markets.
Number of customers   2,245,000 mobile customers
855,000 fixed-line accesses 
Number of employees   3,015
Shareholding of Deutsche Telekom AG since   2000
Certifications  
  • Quality Management System (ISO 9001)
  • Environmental Management System (ISO 14001)
  • Information Security Management System (ISO 27001)
  • Cloud-based personal data protection management system (ISO 27018)
  • Continuity management system (ISO 22301)
  • Safety management system and health at work (OHSAS 18001 img) (implemented without certification)
Please refer to the internet for further information   www.telekom.sk