Total workforce management allows HR to be managed in a holistic manner, enabling qualitative and quantitative personnel planning over the long term. The total workforce ratio describes the relationship between all personnel expenditure and revenue. This means: if the ratio has fallen in comparison with the previous year, either revenue has remained constant while total workforce costs have gone down, or revenue has increased with stable Total Workforce Cost.
The quota has dropped continually since 2014 in the overall Group: from 24.6 percent in 2014 to 22.5 percent in 2017. It has also dropped internationally: from 16.6 percent in 2014 and 2015 as well as 16,2 percent in 2016 to 16 percent in 2017. In Germany, the ratio has decreased for the first time since 2014 to 35.4 percent.