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  • 2017 Corporate Responsibility Report

Workforce development worldwide

The Group’s headcount decreased by 0.5 percent compared with the year 2016. Employee figures were down in almost all segments. The total number of employees in the U.S. segment rose by 2.4 percent compared to the previous year. New staff were recruited for the retail segment as well as for customer service and HR administration. In our Europe and Systems Solutions business, the employee base decreased as a result of efficiency improvements and personnel restructuring measures. Employee numbers in the Group Headquarters & Group Services segment were down 4.7 percent year on year. This increase of employees in the customer service and the network area was partly offset by the decrease of employees in the customer acquisition area. In the operating segment Europe, the headcount increased by 1.3 percent compared to the end of 2016. Amongst others, our national company in Poland contributed to this increase as they opened new branches and hired more employees. In the segment Group Headquarters & Group Services the number of employees decreased by 4.7 percent against the previous year. The number of employees in the operating segment Group Development was reduced by 23.5 percent. The main reason for this is the deconsolidation of Strato as of 31 March 2017. The number of employees in the segment Group Headquarters & Group Services decreased by 4.7 percent compared to the end of 2016. This was mainly due to the continuous staff restructuring at Vivento and the groupwide pooling of Telekom Security in our operating segment Systems Solutions.



You can find further information in the HR Factbook by the end of May.

Reporting against standards

In combination with additional headcount data, the data on the trend in employee numbers worldwide fully covers the GRI 401-1 (New employee hires and employee turnover) GRI indicator. It also partially covers the S01-01 (Percentage of FTE  leaving p.a.) EFFAS indicator.