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  • 2017 Corporate Responsibility Report

Business activities and organization

With 168 million mobile communications customers, around 28 million fixed-network and around 19 million broadband lines, we are one of the leading integrated telecommunications companies worldwide. We offer our consumers fixed-network/broadband, mobile, Internet, and Internet-based TV products and services, as well as ICT img solutions for our business and corporate customers. We have an international focus and are represented in more than 50 countries. With a staff of some 217,300 employees throughout the world, we generated revenue of 74.9 billion euros in the 2017 financial year, around 67 percent of which was generated outside Germany (December 31, 2017).

We believe that economic, social, and ecological aspects can be reconciled; sustainability is the guiding principle behind all our actions. A range of sector-specific and general conditions are crucial to the success of business activities. These include first-rate quality at reasonable costs – in data privacy and security, in customer service, in network build-out and in materials procurement – as well as qualified staff and good working conditions within our own Group as well as at our suppliers. It is also important to consider the potential consequences of climate change for our business activities: for example, to construct our network infrastructure in such a way that it is protected from severe weather conditions, changes in temperatures and higher wind speeds. We also help our customers reduce their carbon footprint with innovative products and services. Furthermore, we want to reduce the Group’s CO2 emissions despite rapid growth in data traffic and the network build-out that this requires. We do everything we can to ensure that our actions are socially acceptable, even beyond our core business. For us, this means conducting ourselves in a way that is ethical and compliant with the law and informing and involving our stakeholders in a transparent way.

You can find additional information on our business development in the 2017 Annual Report.

As illustrated in the diagram, our Group consists of five operating segments.

Grafik: The organizational structure at a glance

We strive to make an effective contribution to sustainable development along all parts of our supply chain.

Grafik: Simplified illustration of Deutsche Telekom’s supply chain