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  • 2018 Corporate Responsibility Report
CR facts

Voluntary commitments and codes of conduct on consumer protection

Telekom guarantees consumer protection at the highest level for its customers through a number of national and international voluntary commitments and internal codes of conduct often times exceeding national legislation. We have made a number of voluntary commitments, particularly in the area of protecting minors.

At a glance:
Examples of voluntary commitments and codes of conduct on consumer protection.

Data privacy code for geodata services with Bitkom


Telekom Deutschland


Specific price controls in the General Terms and Conditions, § 13 (3)


T-Mobile Austria


General Recommendations for the Provisioning of Audiotex Services


T-Mobile Czech Republic


General Rules of Provision of Premium Services (Premium SMS, Premium MMS)


T-Mobile Czech Republic


Code of conduct for premium SMS/mobile services and web-based services


Telekom Deutschland


GSMA Mobile Privacy Initiative


Deutsche Telekom


Code of Conduct for Value Added Services Provided through Mobile Phones and for the Protection of Minor Users


Cosmote Greece


Bill Limit Service


T-HT Hrvatski Telekom


Code of Conduct – Mobile Premium Services


Magyar Telekom


Code of Ethics for Premium Rate Services


Magyar Telekom


Anti-Spam Policy


T-Mobile Macedonia


SMS Service Provision Code of Conduct


T-Mobile Netherlands


General Rules for Providing SMS Services for Not-branded Projects


Slovak Telekom


Cellular Telecommunications & Internet Association’s (CTIA) Wireless Consumer Checklist


T-Mobile USA


Cellular Telecommunications & Internet Association’s (CTIA) Consumer Code for Wireless Service


T-Mobile USA