Telekom Logo
  • 2018 Corporate Responsibility Report
CR facts

Voluntary commitments and codes of conduct on consumer protection

Telekom guarantees consumer protection at the highest level for its customers through a number of national and international voluntary commitments and internal codes of conduct often times exceeding national legislation. We have made a number of voluntary commitments, particularly in the area of protecting minors.

At a glance:
Examples of voluntary commitments and codes of conduct on consumer protection.

Data privacy code for geodata services with Bitkom

 

Telekom Deutschland

 

Specific price controls in the General Terms and Conditions, § 13 (3)

 

T-Mobile Austria

 

General Recommendations for the Provisioning of Audiotex Services

 

T-Mobile Czech Republic

 

General Rules of Provision of Premium Services (Premium SMS, Premium MMS)

 

T-Mobile Czech Republic

 

Code of conduct for premium SMS/mobile services and web-based services

 

Telekom Deutschland

 

GSMA Mobile Privacy Initiative

 

Deutsche Telekom

 

Code of Conduct for Value Added Services Provided through Mobile Phones and for the Protection of Minor Users

 

Cosmote Greece

 

Bill Limit Service

 

T-HT Hrvatski Telekom

 

Code of Conduct – Mobile Premium Services

 

Magyar Telekom

 

Code of Ethics for Premium Rate Services

 

Magyar Telekom

 

Anti-Spam Policy

 

T-Mobile Macedonia

 

SMS Service Provision Code of Conduct

 

T-Mobile Netherlands

 

General Rules for Providing SMS Services for Not-branded Projects

 

Slovak Telekom

 

Cellular Telecommunications & Internet Association’s (CTIA) Wireless Consumer Checklist

 

T-Mobile USA

 

Cellular Telecommunications & Internet Association’s (CTIA) Consumer Code for Wireless Service

 

T-Mobile USA