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  • 2018 Corporate Responsibility Report
2018 Corporate Responsibility Report

T-Systems International GmbH

Why does corporate responsibility matter to our company?

Adel Al-Saleh, CEO of T-Systems

Smart cities: A future trend – and an opportunity for us

Continuing urbanization is one of the megatrends of our day. More and more people across the world are living in cities or megacities. 80 percent of Germany's population will soon be living in cities, and experiencing the advantages and disadvantages that such a high level of urbanization can mean for a society.

Our aim as a society must be to minimize the negative aspects of urbanization, such as traffic noise and waste, for people and the environment. Our aim as a company should be to use our capabilities in the area of digitalization in order to grow our business while maintaining our responsibility for society. Our cities need to become smart cities. And helping them to do so is one key way in which we as a society and as a company can meet these aims.

One example is that of our network technologies establishing machine and sensor networks. In Berlin, Deutsche Telekom is demonstrating numerous fields of application in local government by connecting free parking spaces with mobile phones. Cities such as Bonn and Hamburg are already using "Park and Joy". The new app enables cashless parking payments and helps drivers and cities because it makes parking spaces easier to find. Solutions in the Internet of Things (IoT) also control street lighting, waste disposal, and monitor the traffic conditions on roads and bridges.

In cooperation with the German Association of Cities and Towns (DStGB), Deutsche Telekom is developing the OSCA ("One Smart City App img"), a dynamic, location-based application. The user receives information on current events, leisure activities or shopping opportunities for the city where they are currently located. An open standard facilitates use by all mobile phone providers. More than 20 cities in Germany and Spain are already testing the app. OSCA is to become a simple cross-border solution for the whole of Europe.

Initiatives like this can take the form of win-win projects that also reduce the burden on our environment. As a pioneer in digitalization, Deutsche Telekom is spearheading the digital transformation of our cities based on the concept of co-creation. We help city administrations to serve their citizens more efficiently inside cities and beyond their borders through the joint development and testing of innovative and scalable smart-city services. These building blocks combine with our work on smart-city data processing to create a powerful combination for establishing a true smart city ecosystem.

E-mobility is another key topic currently shaping the debate about smart cities. Our strong belief is that electro-mobility will only be quickly adopted if increasing numbers of electric cars have a charging infrastructure available. In 2018, we rolled out our first public e-car charging stations in Bonn and Darmstadt. They represent the first step in building a nationwide network with public charging stations for e-cars. This project has involved Deutsche Telekom in upgrading parts of its existing telecommunications infrastructure to become charging stations. The crucial goal of reducing carbon dioxide emissions can only be reached if an infrastructure like this is installed.

All of this shows that a) we have the key assets that are needed to enable smart city concepts to succeed in Germany and Europe, and b) public sector customers greatly value our extensive expertise in the area of related cybersecurity!

These efforts enable us to make a proactive contribution to the Sustainable Development Goals defined by the United Nations. They include ‘Sustainable Cities and Communities’, ‘Good health and Wellbeing’, and ‘Responsible Production and Consumption’.

These initiatives demonstrate that high-end technological innovation can go hand-in-hand with responsibility for society and the environment. In my view, these two aspects complement each other.

Adel Al-Saleh, CEO of T-Systems

Saving Energy with the Telekom Cloud

Energy costs are a heavy burden for many companies and some enterprises have to spend up to ten percent of their turnover in order to cover them. Rising energy prices will continue to exacerbate the problem.

The German Meter Revision (NZR) uses its CountVision software to manage energy intelligently. The program reads and analyzes data from energy meters connected via bus systems. The data can be further processed using standard APIs in other company applications such as ERP systems or invoicing programs. CountVision allows NZR’s customers to map all of their processes related to efficient energy management. Ultimately, understanding how much energy is being used in a company facilitates measures to achieve a reduction in consumption.

Energy management as "Software as a Service"
In 2018, NZR cooperated with T-Systems to further improve their product for customers. CountVision is now being operated in the Open Telekom Cloud, which offers top-of-the line data security and greatly reduces installation and administration efforts on the part of the customer. Companies can monitor their energy costs and this makes it easier for them to identify potential savings without the need for a dedicated and cost-intensive infrastructure along with skilled personnel.

Energy management as "Software as a Service"

In 2018, NZR cooperated with T-Systems to further improve their product for customers. CountVision is now being operated in the Open Telekom Cloud, which offers top-of-the line data security and greatly reduces installation and administration efforts on the part of the customer. Companies can monitor their energy costs and this makes it easier for them to identify potential savings without the need for a dedicated and cost-intensive infrastructure along with skilled personnel.

Environmental Data from Space

Deutsche Telecom was commissioned by the European Space Agency (ESA) to develop a Cloud Platform providing access to satellite data. T-Systems will use the Copernicus Data and Information Access Service (Copernicus DIAS) to provide mass data from the European Earth observation program through the Open Telekom Cloud. Companies can then access the data free of charge and use it directly in the cloud for commercial purposes. The high-quality photographs generate valuable environmental parameters in six areas: land monitoring, marine monitoring, atmosphere monitoring, climate change, emergency management response, and security. Indeed, Copernicus data and information have been used to show the extent and magnitude of damage caused by forest fires (Italy, Spain, Greece, Portugal), earthquakes (Mexico), hurricanes (countries hit by hurricanes Harvey, Irma and Maria), and floods (Ireland, Germany), and helped rescue teams deal with these natural disasters.

Because Copernicus DIAS is a Cloud service, it is able to democratize access to European satellite data. In the past, few companies could afford the time and resources for downloading, saving and processing this continuously generated data.

Copernicus DIAS from the Open Telekom Cloud has been available since 2018. In addition to providing up-to-date earth observation data in the Open Telekom cloud, Deutsche Telekom is also maintaining a comprehensive database archive.

SmartBeehives: Successful Pilot wins Award

T-Systems Innovation received the renowned ISG Paragon Award in the category "Impact" for "Smart Beehives".

ISG (Information Services Group) is one of the world's leading market research and consulting companies in the information technology segment. It has investigated projects throughout Europe for the international award.

Since June, Deutsche Telekom has also been operating two smart beehives on the premises of its Bonn headquarters. This project is based on cooperation with the start-up company "Bee.And Me". Bee.And Me has been cooperating with the HubRaum initiative to develop a technology that focuses specifically on Telekom's machine and sensor network (Narrowband IoT, NB-IoT for short). A range of sensors are used to collect information on the weight, humidity, and sounds of a beehive. The NB-IoT is extremely energy-efficient and does not require any additional power supply at the site. All the data are stored in the T-Systems Open Telekom Cloud. This enables beekeepers to remotely assess the behavior and condition of their colony online and avoid regular trips to the colony and unnecessary disturbances to the industrious animals. If beekeepers detect abnormalities based on the data, they can still intervene in a targeted manner. A real "Stop wasting – Start Caring! contribution.

Melanie Kubin-Hardewig from the CR department: "Telekom is making a small but important contribution to biodiversity. Without bees and other pollinating insects, we would have to do without one-third of our food and many other products that depend indirectly on bee activity." The ISG Paragon Award in the Impact category proves how right she is.

Product Owner Patrick Köhler: "The solution is just as interesting for part-time beekeepers, since they make up almost 99 percent of the "industry" in Germany, as it is for large companies. Bee.And Me, with support from T-Systems, is therefore planning to launch the product at the beginning of 2019."

Intelligent Traffic Management System for Transportation

Every week day, 2.3 million people commute to work within the Ruhr region, making it by far the largest contiguous commuter region in Germany. T-systems ensured fewer delays, more reliable connections, and happier customers by building a cloud-aware Intermodal Transport Control System (ITCS) that interlinks public rail and road transit systems for the Dortmunder Stadtwerke AG (DSW21), Bochum-Gelsenkirchener Straßenbahnen stock company (BOGESTRA) and Straßenbahn Herne – Castrop-Rauxel GmbH (HCR).

T-Systems equipped 550 buses and 200 trains with onboard computers to connect both the vehicles and their passengers to the central traffic management system.

An analytics solution in the ITCS core tracks all the movements for each public transit operator in real time. Timetable data is constantly checked against current traffic conditions and the vehicles’ regular status reports. The data is used to forecast estimated arrival times and the knock-on effects for possible connections. Passengers can look up all the arrival and departure times that they need in the app or on the displays located along more than 3,100 miles of roads and railways used by the vehicles connected to the system. But the system is not simply impressive at managing everyday traffic flows. It also improves overall traffic flows and every passenger’s transportation options during trade shows, football games, or other large-scale events.

This intermodal mobility solution accommodates increased customer expectations of exact, accurate information on bus and rail delays, actual arrival times, and alternative transportation and connections by making their services simple, reliable, flexible, and attractive. This has certainly not gone unnoticed by other regional transit companies, who are asking about getting connected to the system in the near future.

The Networked City of the Future is based on Narrow-Band-IoT

Recent years have seen a rise in smart cities all over the world. In the city of Hamburg, for example, Deutsche Telekom is equipping around 11,000 inner city parking spaces with sensors that identify available spaces for drivers. They can then use the App img Park and Joy to navigate the vehicle to the vacant parking spot. This greatly cuts down emissions and reduces the time spent on parking.

Indeed, all smart city solutions are based on a network of intelligent sensors that are extremely energy efficient and durable. The radio standard Narrow-Band IoT (NB-IoT) is the key technology ensuring quick and reliable data transfer even throughout extensive sensor networks.

Cities are not only able to network the parking system, but also other aspects of city life. In Bonn, Telekom is networking street lamps and recycling containers to reduce operating costs and enable measurement of air quality. The street lamps are dimmable, automatically turn on and off, and proactively inform public utilities when a bulb needs to be replaced, saving a total of up to 60 percent of operating costs. Moreover, the smart street lamps include a sensor measuring a range of environmental data that it periodically sends to software in the cloud for analysis. The recycling containers feature sensors measuring the level of waste in the containers, and inform waste management companies when they are full.

Currently most of the existing smart city systems consist of patchworked, individual solutions. In order to become more consistent and efficient, they could soon be combined into one single system in some cities. In order to accomplish this, Deutsche Telekom relies on a multi-IoT service platform. Individual smart city solutions are converged in the cloud platform where they can be managed centrally by local authorities.

Connected T-Shirts save Firefighters' Lives

The development program Connected Things Integrator by Deutsche Telekom's subsidiary T-Systems developed an innovative shirt to protect people in high-risk jobs like firefighting. It tracks the person’s vital signs and also tells the incident commander the location, movements, and recent body orientation of a missing team member. In 2018, the Krefeld Fire Department tested the innovation during a practice operation to experience the opportunities telematics can offer for minimizing the risk in fire-service operations.

The shirt is equipped with a “pod” – a telematics unit located right below the nape of the wearer’s neck. Thin, barely perceptible heat- and sweat-resistant wires run through the fabric in random, meandering loops that allowed the shirt to be stretched and washed. They transmit the firefighter’s heart rate as captured by two sensors on the side of the chest. At the same time, a next-generation accelerometer in the pod detects the firefighter’s every movement. An algorithm combines the rotation and translation of the GPS-enabled pod over six different axes. The advanced mathematics allows the device to track the wearer’s location and movements. A memory chip records the raw data in order to instantly recognize any type of adverse event. A fall, for example, could be instantly reported wirelessly to an IoT platform in the cloud. The platform generally communicates with the Incident Commander’s tablet over the Internet, but also manages the pods and pushes out regular updates to them.

Firefighters respond to home fires in Germany with some 200,000 operations every year and this innovation can mean a significant improvement to the safety of firefighters in life-threatening situations. The Connected Things Integrator will continue to work on developing the shirt further in order to incorporate additional helpful information channels. And if the invention can save just one life, it will already have been a resounding success.

Big Data Signal Processing ensures High Speed

The futuristic autonomous vehicles that premium manufacturers are currently developing are becoming more and more complex. Distance sensors, radar devices, or emission sensors involve all the components communicating with one another and they are networked for external access. The sensors record myriad signals all containing valuable insights into the quality of the advanced driving functions for the prototype pre-production tests.

Unfortunately, the use of this treasure trove of data is hindered by a serious bottleneck: Analyzing and finding the “digital truffles” hidden in vast expanses of data takes an enormous amount of time. This is because, unlike text data that can be broken down into smaller chunks and the work divided across several computers, automotive machine data is encoded in variable, situation-dependent codes. However, engineers need to be able to evaluate the captured signals in just a few hours to fix critical errors and prepare the next important tests while the data is fresh.

Christoph G. Jung, principal architect at T-Systems, developed a groundbreaking invention for this issue overcoming two obstacles. Firstly, it cracks the supposedly unpredictable data formats and brings them into logically related technical pieces (called chunks). These are put “in the cradle” of the computer system as a kind of second foreign language. And secondly, the solution – a “transcoder” similar to an MP3 converter in modern audio equipment – ensures rapid and compressed storage, even in the cloud. In practice, this technology achieves speeds 40 times higher than in previous methods, and the stored data amount shrinks depending on the measured channels to up to 10 percent of the original volume.

The huge data turbocharger was so well received among users that the T-Systems inventors are already planning their next coup: the principles of a successful data harvest are so fundamental that they can be seamlessly transferred to other industries.

In short, the digital harvester is already an indispensable tool for successful data analysis in the automotive industry as soon as the dimension of data far exceeds the scope of big data. The data harvester will turbocharge industries in future.

Key facts at a glance

Markets, business areas and market share  

T-Systems is Deutsche Telekom's corporate customer branch.

T-Systems is one of the world’s leading providers of information and communications technology (ICT img) with locations in more than 20 countries, 37,500 employees, and external revenue of 6.9 billion euros (2018).

T-Systems offers a range of integrated solutions for business customers, including the secure operation of legacy systems, SAP and classic ICT services, conversion to cloud-based services (including tailored infrastructure, platforms and software), as well as new business models and innovation projects for the business fields of the future, such as big data/data analytics, the Internet of Things, machine-to-machine (M2M) communication, and Industry 4.0 img.

T-Systems can provide all this thanks to its global reach in fixed-network and mobile communications, the company’s highly secure data centers, a comprehensive cloud ecosystem built around standardized platforms and global partnerships, and the ability to offer excellent levels of security.

Number of customers   400 corporate customers, representing all sectors
Number of employees   37,500
Please refer to the Internet for further information   www.t-systems.de