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  • 2018 Corporate Responsibility Report
2018 Corporate Responsibility Report

T-Mobile Netherlands

Why does corporate responsibility matter to our company?

We believe that mobile Internet is fundamentally changing the way people communicate with the world around them. As a society, we can exploit more of our potential if every person and every organization has access to mobile Internet – easy-to-use, hassle-free access with the utmost transparency and safety.

We connect everyone to the opportunities of now. Connecting the unconnected people in our society: that’s what we stand for at T-Mobile Netherlands. We are using our technology, expertise, services and employees to raise awareness for safe Internet usage and to enable people to participate in society. For sure, we do this in the most sustainable way possible and  in close cooperation with NGOs and governments.

Guaranteeing sustainable business operation in accordance with ISO 14001 helps us to make our organization more efficient, produce less waste, and consume less energy. It is also an important platform for cooperation with stakeholders and business partners. We use our Recycle Movement and partnership with Closing the Loop to focus our efforts on reducing e-waste and stimulating reuse and recycling of smartphones. 

We work together with start-ups to develop new innovations in our Future Lab to tackle issues and challenges associated with mobile Internet within society. 

Kathleen Loods, Corporate Communications & Corporate Responsibility Manager, T-Mobile Netherlands

Participation in Society

Our goal as a telecommunication company is to connect people and help them to participate in society.

Social Sim
Social Sim 
is the T-Mobile connectivity program for non-profit organizations and governments. This program enables these organizations to offer people living in poverty a chance to stay connected and participate in social communication, even when it not possible to finance a mobile phone. It prevents people ending up in digital isolation. Connectivity is an enabler for participating in society.

De Kindertelefoon
Since 2010, we have been sponsoring De Kindertelefoon for 15k a year. This is a helpline specifically designed to allow children to call for help anonymously. T-Mobile enables children and young people to use their mobile phone to make free calls to this Kindertelefoon. In 2016, the helpline was contacted nearly 600,000 times.

4 May Memorial Day
Every year on 4 May at 8 pm, the Netherlands remembers those who fell in war with two minutes of silence. But a lot of people still use their mobile phones to send texts or to take pictures. T-Mobile Netherlands, KPN, and Vodafone called on their customers to switch off their phones during the two minutes of silence. The campaign was very successful. It trended on Twitter img and was discussed in talk shows on national television. Around 75,000 of our customers responded to our suggestion and switched off their phones.

Christmas Brunch for Elderly and Lonely Neighbors
For the third year in a row, T-Mobile Netherlands organized a highly enjoyable Christmas brunch for 300 elderly and lonely people at a community center located in the same district of The Hague as the company’s headquarters. The Mayor of The Hague gave a speech and local business people supplied food and drink free of charge. By displaying the company’s responsibility for disadvantaged people living near its headquarters, T-Mobile strengthened its partnership with the local community and also met with a very positive response from locals, the city’s mayor, and local media.

Sustainable Business Operations

ISO 14001 certified
In 2011, T-Mobile became the first Dutch telecom provider to be ISO 14001 certified. This demonstrates that T-Mobile has an environmental management system spearheaded by clear environmental policy, sustainable objectives, and environmental risk management. It also ensures that we comply with the applicable environmental legislation and regulations at all times.

Energy purchasing: 100% green
All the energy used in our network, switch centers, offices, and shops is purchased 100% green. This means that all energy used by T-Mobile is generated by sustainable European wind. T-Mobile is therefore the 'greenest' telecom provider in the Netherlands.

The total energy consumption of T-Mobile is on average slightly more than 110 million kWh (110 GWh) and approximately 237,754 m3 of natural gas every year. This consumption is roughly equal to the energy that 15 wind turbines of 3 MW can produce on average along the coast or the consumption of approximately 32,300 households. The largest part of our energy consumption (84%) is used by the "SRAN" mobile network.

This makes T-Mobile the most advanced high-tech 4G network with more than 5,000 base stations and thousands of antennas. Replacing the complete network has resulted in 20% energy savings, which corresponds to the consumption of approximately 4,600 households (16,000,000 kWh). This consumption is equal to the yield of almost 2 wind turbines.

The largest energy consumption of T-Mobile is caused by the mobile network (Single Radio Access Network, SRAN) and the switch centers. This high level of consumption means that reducing it exerts a positive impact on the environment and therefore also a positive impact on costs in business operations.

Energy Consumption in Buildings
Energy consumption in offices has dropped from 8,618,000 kWh to 4,192,000 kWh in the years from 2013 to 2018 representing a saving of more than 50%. This corresponds to the annual energy consumption of approximately 1,300 households.

Energy consumption in stores fell from 4,954,000 to 4,350,000 kWh during the years from 2013 to 2019 and this represents a saving of 12%. 

Gas Consumption
Another general measure is the adjustment of gas boilers and heaters. As a result, gas consumption has been reduced by more than 150,000 m3.

Solar Panels
In 2012 T-Mobile Netherlands took the initiative to install more than 300 Solar panels on the roof office and one of the data centers. The solar panels produce approximately 60.000 KWh per year.

Over 1,000 companies from 37 sectors are working on energy saving and CO2 reduction by 2020. They do so within the framework of the Long-Term Agreement on Energy Efficiency (MJA3 / MEE) and the Energy Agreement.

With the drafting of the Energy Efficiency Plans we have set ourselves targets in recent years to reduce energy consumption and CO2 emissions. For the period 2017-2020, T-Mobile has also signed an MJA3 covenant (More Years Agreement). This covenant is an agreement between the National Government (RVO) EZK and T-Mobile Netherlands to improve the energy efficiency of products, services and processes, while reducing the use of fossil fuels. As a result, the amount of energy required per unit of product or service decreases.

The government has indicated that large companies such as T-Mobile can achieve an average of 2% energy efficiency improvements per year. With the already implemented and planned savings measures implemented within T-Mobile, a reduction of no less than 26% has been realized in recent years.

Stop Wasting – Start Caring!

Recycle movement
​After the “plastic soup”, as the large amounts of plastic floating in our Oceans are often called, e-waste is the fastest growing waste stream in the world. This is also at risk of becoming a serious problem. T-Mobile puts substantial efforts into dealing with this problem through the Recycle Movement. This initiative is an innovative recycling program that addresses e-waste in an innovative way and stimulates circularity in the telecom sector. The Recycle Deal is part of the Recycle Movement in which T-Mobile offers customers the latest mobile phone and enables them make an active contribution to reducing e-waste. Customers will be given the option to sell a device back to T-Mobile after a contract has expired and it will then be recycled or offered for reuse.

Over seven billion smartphones have been produced worldwide over the past decade. After customers purchase a new phone, old appliances all too frequently end up at the bottom of the kitchen drawer or are discarded with general waste. As a telecom provider, we now need to live up to our responsibility and actively contribute to a more sustainable use of the valuable raw materials, such as gold, silver and copper, which are contained in old mobile phones. That responsibility does not stop until the end of the lifespan of an appliance when raw materials can be reused.

Our approach enables us to work together with our employees, customers, and partners in the Recycle Movement. This is a big step towards circularity in the telecom sector and in our ambition to transform mobile phones into waste-free tools. Hopefully, others in the sector will also participate.

The new program involves T-Mobile working closely with Closing the Loop, winner of the Circular Award, with its unique One-for-One concept. Two thirds of all devices that are reused will end up in countries where there is no responsible recycling infrastructure. Likewise, many smartphones  end up in these countries for a third and sometimes fourth life. At the end of their useful lifespan, they are put on the rubbish dump. In order to ensure that devices from these countries are also safely recycled, T-Mobile is working closely together with Closing the Loop in the new recycling program. This organization has developed a unique One-for-One concept, where a 'waste telephone' from the e-waste rubbish dump is saved for every phone that gets a second life. Together with local partners in Africa and Asia, they ensure that the metals extracted for the production of one new mobile phone are compensated by collecting and recycling one 'waste telephone'. T-Mobile strives to ensure that a 'waste device' is recycled for every device that is sold back to T-Mobile.

Key facts at a glance

Markets, business Areas and market share   Mobile telecommunications: T-Mobile is ranked third in the market with a market share of approximately 25%.
Shareholding of Deutsche Telekom AG since   100% since 2002
Certifications   ISO 14001 & OHSAS 18001
Please refer to the internet for further information