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  • 2018 Corporate Responsibility Report
2018 Corporate Responsibility Report

T-Systems South Africa

Why does corporate responsibility matter to our company?

Dineo Molefe, Managing Director, T-Systems South Africa

T-Systems South Africa we have a strong focus on Nation Building and it forms part of our vision. The conversation we are having around sustainability is one of Shared Value. This is a management strategy in which companies find business opportunities in social problems. It is a link between competitive advantage and social responsibility. We have incorporated our CSI program into the drive for sustainability and would like to join forces with our customers to drive sustainability forward in local communities. Our vision is to enable young people to find meaningful jobs and join the mainstream economy – whether this be through the work we are doing in the ICT img Academy and Digital Learning Centre or our Internship Program.

Dineo Molefe, Managing Director, T-Systems South Africa

Awards and Memberships

T-Systems in South Africa was recognized in 2018 and we received multiple honors in the following areas:

Vision 2030 - ICT img AWARD – The Vision 2030 Awards encourage realization of the National Development Plan (NDP) through national collaboration, and recognize key figures that actively expand progress and make headway in achieving the NDP. T-Systems South Africa received this award for all their initiatives that support the National Development Plan i.e. the ICT Academy, which forms an integral part of T-Systems' learnership program. This is the T-Systems Internship Program which has been operating for over 13 years. So far, over 700 interns have successfully completed the program and gone on to find permanent employment in various sectors. Finally, the company's Hazyview Digital Learning Centre in Mpumalanga has created an ecosystem for skills development that has resulted in employment opportunities within the community. One milestone is the recent opening of a service desk that will initially handle T-Systems' Level 1 service issues internally, creating jobs for people in local rural communities with a view to expanding this service to something bigger than just T-Systems.

Gender Mainstreaming Award 2018 – These awards give public recognition to corporates who have championed gender mainstreaming within their organizations and communities. T-Systems was announced as the winner for the category: Investing in young women. This award recognizes and acknowledges organizations that have strategies in place to allow for future education of young women or have implemented initiatives with the objective of addressing social inequities by educating and empowering young women leaders from diverse economic backgrounds.

Dineo Molefe (MD) was announced as the winner of the award for a Positive Role Model during the Gender Mainstreaming Award 2018. This award is given to a female role model acknowledged as a person who is changing the face of gender mainstreaming in her own way by her actions, deeds, statements, and general demeanor.

CompTIA: Outstanding Leader-#1 (Sales) Revenue was awarded to the ICT Academy for their exemplary partnership in 2017 and for going above and beyond to help serve the IT Industry and support our future IT leaders around the world. This award was for the high number of learners that obtained certification.

Corporate and Social Investment

During 2018, we continued to make a difference to the lives of people in South Africa. We supported two industries this year namely: Education and Health.

Mandela Day
We supported the “Footprints for Sam” charity in honor of Mandela Day celebrations on 18 July 2018. This charity aims to improve the conditions for patients suffering from life threatening diseases. We donated care buckets for mothers containing necessities while they stay in hospital with their sick children, food buckets for struggling families and love buckets for babies impacted by life threatening diseases. These buckets were distributed to needy hospitals and patients.

School shoes were purchased for the Tiisetso-Bekezela Primary School in Kanana Park, Johannesburg. These were handed over to the children and caused a great amount of excitement.

The Miriam Makeba Home in Midrand provides a home for destitute or abused girls between the ages of 11 and 18 years. Women in our country are often disadvantaged and victims of abuse. This center was established by Dr. Miriam Makeba to cater for the needs of the girls by providing a home environment, professional counseling and support, practical vocational training, and life skills development services to enable the girls to become self-sufficient and prepare them for re-integration into society. We are supporting the school by painting the premises, paying their electricity and water bills, and by giving the young girls a hamper to take home at Christmas time. One of the students matriculating this year will be offered a place at our ICT img Academy.

Bottle Top Project
In 2017, we donated two wheelchairs through this successful project. We continued the project in 2018 and managed to collect 950 kilograms of bottle tops for recycling. This enabled two more wheelchairs to be donated to the Nelson Mandela Children’s Hospital.

Branding and Sponsorship

As part of our rebranding and sponsoring efforts, T-Systems South Africa was very critical and selective in choosing a brand ambassador. The requirements were to find an ambassador who in the ordinary course of their career, lived and espoused the T-Systems Value Guiding Principles, and was representative of the Nation Building aspirations of the company. It is not at all surprising that the brand ambassador was none other than locally grown Olympic Champion and World Record Holder, Wayde van Niekerk. 

T-Systems South Africa, together with local athletics hero and 400m World Record Holder, Wayde van Niekerk, launched the Wayde Dreamer Foundation at a Gala dinner held in van Niekerk’s honor on 21 October 2016, in Sandton, Johannesburg.

The Wayde Dreamer Foundation is the brainchild of van Niekerk and is aimed at setting up initiatives throughout South Africa that will empower and support young people to achieve their dreams by leveraging their talents. Although athletics is a natural focus, the Foundation seeks to benefit young people with a vast segment of talents. The overarching philosophy of the Wayde Dreamer Foundation is based on the integration of physical health, mental strength, and spiritual balance, and the use of these elements to nurture talent.

T-Systems South Africa formally pledged its support for the Wayde Dreamer Foundation at the Gala event and honored Wayde by unveiling the brand and logo for the Foundation. T-Systems’ support and involvement in The Wayde Dreamer Foundation forms yet another facet to the company’s ‘Nation Building’ strategy, along with several other projects that contribute positively toward growing South Africa for the benefit of South Africa. Not only is T-Systems behind ICT img projects which aid and enrich South Africa’s economy and productivity, it is also an active participant in transformative change and educational initiatives, among others.

We are incredibly proud to be associated with an athlete whose achievements and goals are so aligned with our own.  The Wayde Dreamer Foundation echoes our belief about investing in the youth of our country and in being in South Africa for South Africa. It is a natural progression of our Nation Building to back this initiative and throw our weight behind its inception.

Wayde believes that a holistic approach based on strength of the body and the mind, as well as spiritual grounding, have been instrumental to his success, and he wants to share that insight with other young people so that they can achieve their own dreams too.

Wayde van Niekerk of the Foundation: “T-Systems has provided me with the platform on which to develop my own passion and dream. Together, we aim to do the same for South Africa’s youth, encouraging dreams, identifying talent and developing them into actuality”.

Youth in T-Systems

The ICT Academy was established in 2003 to address the ICT img skills shortage and to make a positive difference in the lives of young individuals without any opportunities to take their studies further. The ICT Academy is going from strength-to-strength and it is constantly upgrading to keep abreast of changes in the ICT industry. The curriculum is designed to enable learners to get a qualification and international certification in their first year of study. The courses include ICDL, CompTIA A+ and N+, Cisco, Microsoft Server administration and development, SAP and very soon, ICT security.

Since it was launched in 2003, more than 2000 graduates have obtained their qualifications at the ICT Academy with pass and employment rates of +/- 85%. In a predominantly male business environment, more young women are now being empowered by this opportunity to gain a qualification in ICT. Based on this success, the ICT Academy is in the process of establishing a Security Academy that forms part of the bigger aim of commercialization. This will kick-start a self-funding model that will enable the ICT Academy to expand and take in more students and facilitate more study opportunities for young people.

The Hazyview Digital Learning Centre in rural Hazyview was established in 2012 by the Good Work Foundation (GWF) and T-Systems South Africa (TSSA). After having identified the challenges of learning in rural communities, the Open Learning Academy offers a continuous program that supports rural learners from Grade 4 onwards. The Bridging Academy creates an access bridge between school and work or further education and training, and prepares rural school leavers for life in modern business environments. Bridging Academy graduates are recruited into the advanced Career Training Academies and programs that respond to the needs of the community where the campus is located. Examples include tourism and travel, conservation and wildlife monitoring, ICT infrastructure, ICT classroom integration, and media studies.

A story of ROI and business impact that can proudly be told by TSSA is how the relationship between the Hazyview Digital Learning Centre (HDLC) and TSSA has grown from enterprise support and funding, to being IT partners in the HDLC Service Desk. In 2016, the HDLC, in partnership with TSSA, established a Service Desk on the Hazyview campus as an extension of the HDLC ICT Academy. The Academy provides advanced IT infrastructure training accredited by CompTIA. The subsequent qualification gives young people the opportunity to qualify and function as entry-level IT support engineers. This pool of skilled human capital is then utilized by T-Systems in the provision of services by the IT Service Desk in order to create jobs and retain intellectual property and skills in the rural district of Hazyview. The success of this venture has led to the idea of an internship that will flow from the HDLC academy. Kate Groch is the architect and she will roll out the internship when the design work has been completed.

The Internship Program is the next building block in this life-cycle of job creation. T Systems established an internal Internship Program in 2006 to assist graduates with work experience. The Internship Program is a 1-year structured program comprising 95% practical training complimented by mentoring, life skills, and technical training. Interns are sourced from local institutions while the ICT Academy also provides many talented interns. TSSA employs more than 70% of the interns internally while many more are employed in the local ICT Industry. Since 2016, TSSA introduced graduate interns as an extension of the Internship Program. This one-year contract gives 30 interns the opportunity to gain more work experience.

Our interns are deployed in the various business units such as HR, Finance, Service Desk, Marketing, Delivery, and the Office of the MD. They are allocated a mentor who then provides training to enable them to work as part of the team. These interns are fully operational in the roles allocated to them. They answer calls from customers on the Service Desk, carry out financial reporting, budgeting, and forecasting, perform interviews, HR administration, repair computer equipment and solve technical issues, manage customer events, and so much more. They have integrated so well into the organization that TSSA decided to introduce the graduate internship in order to provide employment to the interns for another year and also because of the value that they add to the business.

The In the Zone Leadership Development Program is a signature leadership development program specifically developed for TSSA in conjunction with GIBS. The aim of the program is to develop employees’ leadership competencies and organizational capabilities so as to achieve our vision. We shape the future of a connected business world and society by creating value added for our customers, employees, and communities through innovative ICT solutions in South Africa. The program not only focusses on growth for the company, but also on personal growth for each employee attending. At least 50% of the employees taking part are women. The program is aligned with the T-Systems International (TSI) leadership agenda.

Communication without Boundaries – Rural Service Desk

Five years ago, T-Systems partnered with the Good Work Foundation (GWF) to establish the Hazyview Digital Learning Campus (HDLC) in Hazyview, Mpumalanga. The GWF’s vision was to bring about a radical change in education in South Africa, with a specific focus on the poor, disadvantaged rural areas by introducing a unique education model.

The HDLC is a campus of excellence in rural Mpumalanga and it is a place where young people are exposed to technology from a very early stage in order to prepare them for the digital revolution. At this campus, young school leavers can access ICT img training to become members of their communities making a positive contribution. The purpose is to produce digitally literate individuals, provide young people with specific marketable skills, and create opportunities to retain talent in Hazyview, Mpumalanga.

Hazyview is an area with a population of about 8 million people. At least 57% of these people are unemployed. Job opportunities in the region are scarce, and those people who do have skills are often forced to seek employment in cities. Rather than losing these skilled resources, T-Systems and the HDLC looked at ways to create employment opportunities for them in their own community.

As a result, T-Systems decided to utilize the ICT talent developed by the HDLC and establish a Service Desk on the campus. This Service Desk is a full extension of the current T-Systems Service Desk in Midrand, Gauteng, providing a seamless and transparent service to T-Systems clients. T-Systems sponsored the technology infrastructure and established the network connectivity to link the two facilities. The Service Desk in Hazyview is fully-equipped with PCs, screens, phones, projectors, display screens, and all the other necessary equipment for providing services from a best-practice Service Desk.

Initially, the Hazyview Service Desk only handled catch and dispatch service issues internally within T-Systems. However, it was a huge success and employees were unable to distinguish between the service delivered from Midrand compared to Hazyview. The service was therefore extended to include full Level 1 support for more than 40 other T-Systems clients.

This is a magnificent testament to T-Systems’ goals of skills development, job creation, and supplier development and localization.

The Service Desk has recently been extended to accommodate 28 Service Desk agents. T-Systems is currently assisting the HDLC in establishing an Internship Program that will focus on the development of specific IT Service Desk skills, such as S+, ITIL and soft skills training, in order to develop more agents for the Service Desk.

An added benefit achieved was that Business Continuity from Hazyview was successfully tested in November 2017, when taxi strikes prohibited Service Desk agents from working from the Service Desk in Midrand.

This partnership has far-reaching mutual benefits. T-Systems is not only able to achieve its Nation Building goals, but is now also able to provide high-quality services from the Service Desk at reduced costs.

In return, individuals trained at the HDLC now have local employment opportunities whereby the region can leverage off a growing skillset to work towards reducing unemployment in the area. Furthermore, revenue generated by the HDLC is re-invested in the community to create more education opportunities for local young people.

Key facts at a glance

Markets, business Areas and market share   ICT img outsource and custom solutions: Market share: 5% overall
Number of customers   157
Number of employees   1,253
Shareholding of Deutsche Telekom AG since   Launched TSSA in 2000
Certifications   ISO 9001, ISO 14001, BS OHSAS 18001 img, ISO 20000 and ISO 27001
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