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  • 2018 Corporate Responsibility Report
2018 Corporate Responsibility Report

T-Mobile USA

Awards and Memberships

2018 National Awards:

  • National LGBT Chamber of Commerce (NGLCC) – Best-of-the-Best Corporation for Inclusion
  • Benevity – Corporate Goodness Award Winner
  • Latino Leaders Magazine – Top 30 Best Employers for Latinos in the Nation
  • Fortune – Fortune 100 Best Companies to Work For
  • Forbes – Forbes Best Employers for Diversity
  • Glassdoor – Best Places To Work by Employees’ Choice Awards
  • Human Rights Campaign (HRC) – Human Rights Campaign Corporate Equality Index 100 score                  
  • Military Friendly® – Nation’s Top Military Friendly® Employers     
  • Latino Leaders Magazine – Top 30 Best Employers for Latinos in the Nation
  • Hispanic Association on Corporate Responsibility (HARC)
  • Workforce 100 – Best Place to Work in HR
  • NGLCC – Best Corporation for Inclusion
  • Disability Equality Index (DEI)
  • Fortune – Top Workplace for Women
  • National Organization on Disability – Leading Disability Employer

J.D. Power awarded T-Mobile “Highest in Business Customer Satisfaction with Very Small, Small/Midsize, and Large Enterprise Wireless Service” outperforming the competition. T-Mobile ranked highest in nearly every category in the full-service study, including cost of service, offerings and promotions, phone sales representative, website and facility.

State of Mobile Networks report (January 2018)

  • #1 Download Speed 4G
  • #1 Download Speed 3G
  • #1 Download Speed Overall
  • #1 Latency 3G
  • #1 Availability 4G
  • #2 Latency 4G
  • Placed #1 in 5/6 categories

2018 Local Awards:

  • IDAHO – Best Places to Work in Idaho
  • SALEM, OR – Oregon Business – 100 Best Companies to Work for in Oregon
  • TEXAS – Fortune – Best Workplaces in Texas
  • Best Companies Group – Best Companies to Work for in Texas
  • University of Texas Rio Grande Valley Career Center – March 2018 Honoree
  • Family Friendly Business in New Mexico
  • Richmond Times-Dispatch – Top Workplace in the Richmond Region (large company division)

Corporate Volunteering Activities

Huddle Up Volunteer Program
In 2017, we introduced a team-driven volunteer grants program. This program encourages T-Mobile employees nationwide to self-organize in small teams to support young people through service projects. These teams apply to the T-Mobile Foundation for a USD 5,000 grant to support their youth projects. We saw great success in 2017, so we doubled our budget and impact for 2018. In 2018, we awarded USD 420,000 to support 84 community projects. Since the program launched in 2017, we have given a total of USD 620,000 to 120 community projects. Some examples of Huddle Up Volunteer Grants in action:

In Washington, at the Issaquah Valley Family Education program. T-Mobile helped run an outdoor experiential learning program for students. T-Mobile volunteers built fences, improved safety at the site, built safe & kid-friendly stepping stones leading out of the parking lot, and performed site cleanup.​

Employees in Michigan are volunteering with Fleece and Thank You to make and deliver blankets to local children’s hospitals. 

Thirty volunteers from T-Mobile’s retail and engineering teams in Flint, MI, supported Keep Growing Detroit, an urban farm that helps nearly 20,000 low-income young people and families grow their own food and feeds the community with home-grown fruit and vegetables.

Community Days of Service
We also participate in community-wide service events across the country. A couple of examples:

  1. On Martin Luther King Day 2018, our teams in Philadelphia, Washington DC and New York City came out in force to support City Year school rejuvenation projects in low-income communities. Over 150 employees painted murals, updated furniture, and planted gardens to make inviting spaces for kids to play, learn, and grow.
  2. As part of United Way’s Day of Caring on 15 September 2018, 100 T-Mobile employees joined thousands of volunteers across Seattle. They dedicated their time to make-over a Boys & Girls Club in Wallingford and transform it into an inspiring, fun after-school facility for youth.

Diversity & Inclusion
Each of our six Diversity & i\Inclusion employee networks partner with a community organization to provide service to our communities.  These partnerships include:

  1. Access for Disabilities Network:  Special Olympics
  2. Pride & Allies Network (LGBTQ):  GLSEN
  3. Military Honor & Support Network:  The Mission Continues
  4. Multi-Generational Network:  Year Up
  5. Multi-Cultural Network:  YWCA Stand Against Racism Campaign
  6. Women’s Leadership Network:  YWCA Week Against Violence Campaign

Examples of our networks in action:

  1. Each spring, hundreds of high-fiving, fist-bumping T-Mobile employees lay on the Un-carrier spirit to make sure the 3,000 Special Olympics athletes at the Tacoma, Washington opening ceremonies feel important, honored and inspired. Our Access for Disabilities network is part of our Diversity & Inclusion program and partnered with the T-Mobile Foundation to sponsor the Special Olympics events and create an exciting, high-energy environment to inspire the athletes to excel. Several other T-Mobile call centers across the country also came out in force to celebrate people with disabilities and cheer athletes across the finish lines.
  2. On 11 November 2018, over 100 Military Honors & Support Community members from across the country hit the streets of New York City representing TMUS and honoring our Veterans at the biggest Veteran’s Day Parade in the country.

Generation T Career Exploration
This community outreach/youth development initiative is designed to engage T-Mobile and Metro by T-Mobile retail, call center, engineering, and headquarter employees in sharing career insights and advice with Boys & Girls Club and After School All Stars teens in their local communities. The program seeks to increase job visibility and readiness with youth, and inspire them to think about next steps toward career success by inviting them into T-Mobile locations to experience a ‘day in the life’ of T-Mobile and Metro by T-Mobile.

The objectives of Generation T are to:

  1. Give youth hands-on exposure to technology, sales and care job roles through job shadowing
  2. Build youth’s confidence in their abilities to achieve success in a real-world work environment
  3. Improve youth motivation and performance in school as a means to career success.

Since the program was launched in 2017, we have hosted more than 250 Generation T experiences with over 3,000 young people and 1,250 employees. Our staff provided a tour of our facility and an update on the latest mobile technology, a discussion of our business and work responsibilities, and some hands-on engagement with STEM img, customers or job role discussions with employees. We will continue to expand Generation T in 2019.

The T-Mobile Changemaker Challenge
T-Mobile Changemaker Challenge: Launched in March 2018, the T-Mobile Changemaker Challenge is a social innovation contest that found 30 revolutionary ideas from young people, aged 13-23 across the USA, who want to make a long-lasting and positive impact in their community. The 25 winning teams (plus up to 5 employee teams) were invited to T-Mobile Headquarters in August for a 2-day Changemaker Lab to help get their projects up and running. They also receive ongoing mentorship, skills development to start and sustain their projects, as well as new devices and seed funding. This was the inaugural year of the Changemaker Challenge, and we’re expanding it in 2019.

Handset Recycling: Stop Wasting - Start Caring!

T-Mobile USA’s device recycling program mobilizes customers to help reduce environmental and human health impacts from improper recycling. This program also increases access to quality reusable and refurbished equipment for those who need it, while conserving our limited natural resources.

Any wireless consumer can bring any make, model or carrier phone, battery, accessory, tablet or netbook into any T-Mobile USA location to be recycled for free. Through the JUMP! and Mobilize programs, T-Mobile USA incentivizes its customers to trade in their used devices and accessories for great deals on the latest technology. Those trade-ins are all reused, refurbished or recycled.

T-Mobile USA launched the recycling program for its customers in 2008, resulting in over 22.9 million devices being resold since then. 85% of the devices that are taken back are resold, with the rest being responsibly recycled by providers selected on the basis of their leading industry environmental certification. With the program, T-Mobile USA is contributing to the group-wide initiative “Stop Wasting – Start Caring!”.

In 2018, T-Mobile USA collected 3,917,572 used cell phones.

Energy Strategy at T-Mobile USA

We believe through our commitment to 100% renewable energy we can change Wireless for Good. Our strategy combines clean energy, network resiliency and bold inspiration to create both a thriving business and a sustainable world.

Our key energy metrics, energy and carbon intensity both saw strong improvements in 2018:

  • Our energy intensity KPI img decreased from 422 to 355 MWh per terabyte.  
  • Our carbon intensity KPI decreased from 170 to 106 metric tons of CO2e per terabyte. 

These improvements largely resulted from a 34% increase in data traffic while only experiencing a 13% increase in energy usage. Efficiencies in our equipment allowed for greater traffic loads without requiring an equal increase in energy consumption.

Our Renewable Energy Commitment: In 2017, T-Mobile announced an industry leading commitment to achieve 100% renewable energy usage by 2021. We view tackling climate change and leading on renewable energy as a tremendous opportunity for T-Mobile to challenge the status quo and seize both financial opportunity and the mantle of industry leadership.

Since our last update we have grown our renewable energy portfolio and added over 160 MW through our Solomon Forks Wind Project in Kansas, which will be operational as of July 2019. With this project we will produce an estimated 625 GWh of electricity annually. This doubles the capacity we put online through our pioneering Red Dirt wind project in Oklahoma.

The combined production of the Red Dirt Wind Power and the Solomon Forks Wind Project is a total contracted capacity of 320 MW. These 12 and 15-year clean energy contracts will reduce T-Mobile’s operating CO2 emissions across our US retail stores, call centers, and network operations.

We have also taken an important step to ensure our corporate headquarters in Bellevue, Washington is powered by renewable energy, by joining Puget Sound Energy's "Green Direct" program which provides renewable energy directly through the local utility.

Energy Efficiency Projects: Our energy team researches and designs innovative ways to boost efficiency and cut energy across our entire business. Here are some ways we are optimizing the operation of our network:

  • At our data centers we made a number of efficiency improvements including:
    • Addition of cold aisle containment to IT equipment rows, and reprogramming of systems to utilize more 'Free Energy'
    • Upgraded mechanical and electrical systems designed to utilize more efficient equipment and architecture. 
    • Addition of hot aisle containment to IT equipment rows with directional and blanking floor tiles for better air management.
  • Installed ENERGY STAR certified LED Lighting was at approximately 1,500 new corporate and dealer stores. We also completed additional lighting retrofits across the T-Mobile commercial real estate portfolio. The upgrades were completed in T-Mobile Call Centers, Switch Sites, Regional Business Offices, and its corporate headquarters.
  • We completed numerous pilots and small projects across the company installing new, more energy efficient equipment at our switch stations, cell sites, retail stores and call centers.
  • We have implemented more efficient technologies to reduce the demands of heating and cooling our cellular equipment.

Employee Matching Gifts Program

T-Mobile’s Employee Matching Gifts Program amplifies employee good works and supports the causes they care about most. T-Mobile USA Foundation matches employees’ charitable donations to 501c3 charities − dollar for dollar − up to USD 2,000 per year, and employee volunteer time at USD 10 per hour – to thousands of eligible non-profits and schools.

Since we launched the program in October of 2015, T-Mobile and its employees have donated over USD 10 million through our Matching Gifts program. 23,460 of our employees (46%) have participated, and we’ve matched 134,000 volunteer hours. We’ve supported 8,898 non-profit organizations in the US.

In 2018, employees donated USD 1,813,681, which the Foundation matched with USD 1,668,624. Employees also logged 59,000 volunteer hours on their own time, which were matched at USD 10 per hour with USD 463,644.  In addition, for Giving Tuesday, the T-Mobile Foundation gave every emplyoee $27 to donate to a non-profit of their choice. This resulted in USD 488,277. The combined impact of T-Mobile Foundation and its employees in 2018 was over USD 4 million in charitable donations.

The T-Mobile Foundation engaged employees in two unique ways in 2018:

  1. To celebrate Earth Day, the Foundation set aside USD 50,000 for employees to decide which of four Nature conservancy Projects they wanted to support: Clean Energy, Plant a Billion Trees, Restore the Coral Reefs, or Save the Panther. This resulted in USD 50,000 donated to the Nature Conservancy from the T-Mobile Foundation for Earth Day.
  2. To celebrate #GivingTuesday, a global day of giving back, the T-Mobile Foundation gave every employee USD 27 to donate to a non-profit of their choice. This resulted in USD 488,277 donations to more than 5000  non-profits. 17,807 (35%) of all TMUS employees participated in Giving Tuesday.

Connectivity for Students in K-12 Schools

In June of 2017, T-Mobile launched a new program to provide students across the nation with equal access to learning for academic success and build the digital skill set that will help them compete in today’s digital economy. This program is called EmpowerED, and it’s a special education offering that provides wireless devices and service to schools in low-income communities. To date, 80,000 students have been participating in 26 US states. We added 64,000 new students in 2018 alone.

EmpowerED is a no-cost program for students and their families. All data plans include T-Mobile’s Web Guard CIPA compliant content filter that prevents access to adult content through three usage levels that include child, teen, and young adult. All school systems participating in EmpowerED receive planning, implementation and deployment support.

Corporate Donations & Fundraising

T-Mobile sponsored four main fundraising campaigns for charity in 2018 in partnership with our customers.

Veterans: #HatsOff4Heros: T-Mobile leverages its partnership with Major League Baseball (MLB) to support Veterans and their families in summer of 2018. T-Mobile donated USD 1 every time someone tweeted or posted on Instagram #HatsOff4Heroes. This resulted in USD 1.26 million donated to Team Rubicon.

Hurricane Relief: #HR4HR: T-Mobile leveraged its partnership with MLB once again during the postseason. T-Mobile supports relief efforts from hurricanes Lane, Florence, and Michael. T-Mobile pledged USD 10,000 to Team Rubicon for every postseason home run and an additional USD 1 every time consumers tweeted their support using #HR4HR. During the World Series, T-Mobile doubled that number to USD 20,000 for every home run and USD 2 for every fan tweet. This hurricane fundraising campaign resulted in USD 1.06 million for Team Rubicon, a non-profit organization that offers veterans a chance to continue their service by supporting those afflicted by disasters. Team Rubicon employs an innovative approach to delivering disaster relief by uniting the skills and experiences of military veterans to rapidly deploy emergency response teams.

Behind the scenes, T-Mobile teams across the country worked tirelessly to support hurricane relief and recovery efforts. In Puerto Rico, T-Mobile stepped in the moment it was possible to mobilize cargo planes and barges to deliver desperately-needed supplies, personnel, and thousands of gallons of fuel to the island. Employees also pitched in on a personal level to donate funds and supplies, and volunteered on the ground.

Environment: To celebrate Earth Day 2018, T-Mobile turned tweets into trees. For every #TreeMobile. T-Mobile donated USD 1 to The Nature conservancy. In addition, T-Mobile also leveraged its customer appreciation program, T-Mobile Tuesdays, by donating to one of four Nature Conservancy Projects on customers’ behalf. All customers had to do was log in to their app, and choose if they wanted to Support Clean Energy, Plant a Billion Trees, Restore the Coral Reefs, or Save the Panther. This resulted in USD 241,000 donated to The Nature Conservancy.  

#GivingTuesday: To celebrate #GivingTuesday, a global day of giving, T-Mobile, once again leveraged its customer appreciation program, T-Mobile Tuesdays, by giving every customer the opportunity to donate USD 1 (that’s 10 meals!) to Feeding America. In addition, for every $TBD on GivingTuesday, T-Mobile donated an additional USD 1 to Feeding America. This resulted in USD 529,775 to Feeding America.

Disaster Response

From the Hawaii Volcano, to the California wildfires, to hurricanes Lane, Florence, and Michael, T-Mobile has been mobilizing its resources and people. T-Mobile’s 24/7 crisis teams worked tirelessly to ensure network reliability and respond to customers in need. We’ve also donated millions of dollars in calls, texts, and equipment to assist relief efforts around the world. Our disaster response efforts support communities with network response teams, telecommunications infrastructure, and employee volunteers to lend a hand and ensure network reliability.

  • Our engineering and rapid response teams quickly activated emergency equipment such as fuel trucks, mobile Cell on Wheels (COWs) and back-up power solutions, including portable generators.
  • As long as it’s safe for them to remain open, our stores and other facilities have helped customers and impacted employees, by providing water, mobile generators, device charging stations, phones, car and wall chargers, and other supplies available
  • We also rally customers and employees through our disaster response fundraising efforts.  In 2017 and 2018, we activated text-based giving channels in support of hurricane relief for T-Mobile customers to make it easy for them to give via their mobile phones. For each of the disasters above, we have also matched employee giving at an increased rate of 2:1. for US-based disasters where our people and customers were impacted.
  • Free Texting & Calling: During the hurricanes and for weeks following, T-Mobile offered customers in affected areas the ability to call or text anywhere in the US for free. Customers in affected areas who were not on the T-Mobile ONE plan were also given unlimited data (T-Mobile ONE customers always have unlimited data).
  • To support relief efforts during the latest Hurricane season, T-Mobile leveraged its partnership with Major League Baseball, for the second year in a row, and pledged USD 10,000 to Team Rubicon for every postseason home run, and an additional USD 1 every time consumers tweeted their support using #HR4HR.  During the World Series, T-Mobile doubled that number to USD 20,000 for every home run and USD 2 for every fan tweet.

For the California Wildfires, Hurricanes Florence and Michael, and the Hawaii Volcano, T-Mobile doanted USD 2.6 million in in-kind donations (hotspots img, phones, etc). 

Key facts at a glance

Markets, business Areas and market share   T-Mobile USA is active in the U.S. market and in Puerto Rico. T-Mobile USA is the third largest mobile provider in the United States (in terms of revenue and customer numbers).
Number of customers   Over 70.7 million
Number of employees   51,000
Shareholding of Deutsche Telekom AG since   2001
Please refer to the internet for further information   As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE network delivers outstanding wireless experiences to 70.7 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit