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  • 2018 Corporate Responsibility Report



Why does corporate responsibility matter to our company?

Michael Tsamaz, OTE Group Chairman and CEO

Our vision at the OTE Group, is to create a better world for all. This involves improving people’s lives through technology, increasing our positive impact on the economy and society, and minimizing our environmental footprint. In 2018, the commitment and hard work of our employees across the board empowered us to increase our sustainable performance in all the countries where we operate and allowed us to generate impressive results:

  • We achieved a strong financial performance despite external pressures and we consolidated our leading position in key markets such as fixed and mobile telephony, fast broadband, pay TV, and ICT img.
  • We remained the major telecommunications investor in Greece, building the networks of the future throughout the country and tackling the digital divide. As we look to the future, we will continue investing in FTTH img deployment and development of the fifth-generation mobile network (5G) as an enabler for the Gigabit Society.
  • Digital transformation is our main driver and this enabled us to continue changing people’s communication and lifestyle by deploying new technologies, developing new digital products, and exploring new ways of communicating with our customers. We also continued to support the transformation of businesses and the public sector.
  • We maintained our social engagement geared toward enhancing people’s digital skills with initiatives such as educational robotics and digital training sessions for retirees.
  • We continued to reduce our energy footprint, integrated the principles of the circular economy into all our operations across our value chain, and were part of the universal effort to stop global warming and protect the planet.

Sustainability is at the heart of our business strategy and it is integral to our corporate culture. In 2019, we will continue to drive forward our sustainable growth strategy toward the goal of creating a better world for everyone on the back of technology and digital transformation.

Michael Tsamaz, OTE Group Chairman and CEO

Awards and Memberships

The OTE Group received a total of 12 awards and accolades for its Sustainability Performance in 2018.

Bravo Sustainability Awards 2018
OTE Group received an award in the category "Bravo Governance" for its Materiality img Analysis

Environmental Awareness Awards ECOPOLIS 2018

The OTE Group received:

  • An award in the “Annual Program for the Environment” category for "Circular Economy – the OTE Group Approach: Natural Resources and Waste Management Program".
  • An award in the “Environmental Research Project” category for "Virtual Microgrids for Smart Energy Networks" (VIMSEN).

Environmental Awards 2018 organized by Boussias Communications

The OTE Group received two Gold Awards:

  • In the “Circular Economy – Symbiosis Network” category for “Terminal Equipment Refurbishment & Reuse Program”.
  • In the “Sustainable Business” category for “Sustainable Development Strategy of the OTE Group”

Awards for the Environment organized by the Greek Association of Environmental Protection Companies

  • Greek Awards for the Environment

COSMOTE received an award in the “Environmental Awareness” category for the educational program “Ctrl Shift Save the Climate! Information and Communication Technologies, our Allies in Climate Protection".

  • European Business Awards for the Environment

The OTE Group received an award in the “Process Award” category for "Terminal Equipment Refurbishment & Reuse Program".

Hellenic Responsible Business Awards organized by Boussias Communications

Gold Award in the “Built Environment/‘Green’ Buildings” category for the “Cosmote e-Value Kerameikos Office Building”, as a "Green" building constructed in an environmentally responsible approach. The project was managed by OTEestate.

Business IT Excellence Awards 2018 organized by Boussias Communications

The OTE Group received three Gold Awards:

  • In the “Special Applications for Companies in Branches/Banks” category for “V-Banking: Digitalizing Customer Relations, powered by Cosmote”.
  • In the “Redesigning Procedures & Services of Public Administration” category for “Digital Service Notification and Fire-Fighting”.
  • In the “Digital Transformation / Business and ICT img strategy connection” category for the “COSMOTE Digital Office”.

The OTE Group also received the Bronze Award in the “Solution Providers / Software Packages” category, for “e-Fuel Management”.

The OTE Group is listed in the following ratings: FTSE4Good img, Ethibel EXCELLENCE Investment Register and Ethibel PIONEER, MSCI ESG img Research, ISS-oekom research (Prime label), and CDP img. Moreover, OTE has been the top performer in the Vigeo img Eiris Best EM Performers Ranking, since June 2018.

Human Rights Management

The OTE Group acknowledges its responsibility for internationally recognized human and social rights, and respects these rights. In April 2018, the OTE Group specifically adopted the Code of Human Rights and Social Principles, and since then has declared the observance and application of this Code as being binding on all Group companies. Furthermore, a module on Human Rights issues is included in the classroom training sessions relating to OTE Group Compliance and a Greek version of the Human Rights e-learning program is scheduled to be launched at the beginning of 2019. In 2018, a Human Rights Risk Form was also incorporated in the OTE Group Enterprise Risk Management Report and the form was presented and approved by the OTE Audit img Committee. The Human Rights risk and impact analysis incorporates the respective risk areas and risk scenarios. An initial analysis was carried out for OTE Group companies during the course of 2018. The risk and impact analysis will take place with the participation of the management team for OTE Group companies in 2019. For more information about OTE Group’s Human Rights Management visit COSMOTE’s corporate website.

Sustainable Products and Services

In 2018, the OTE Group launched and developed several products and services to help customers improve their sustainability performance. The Group also successfully implemented some significant projects with the same objective. A number of examples are listed below:

In 2018, COSMOTE in collaboration with the Kir-Yianni winery in Naoussa, implemented a pilot application called “Smart Wine which ensures the quality conditions of the wine being stored or transported step by step until it reaches consumers. This approach utilizes innovative Narrow-Band Internet of Things (NB-IoT) technology. Smart Wine application allows the conditions to be monitored throughout the wine's route from the producer to the distributor and on to the consumer.

Using Narrow-Band Internet of Things (NB-IoT) technology, the first "smart university campus" was launched by COSMOTE in Xanthi in collaboration with the Democritus University of Thrace (DUTH). The pilot project fully utilizes the advantages of the NB-IoT technology for implementation of smart applications to enhance air and water quality monitoring, and management of the campus's lighting and heating oil.

Various digital transformation projects were implemented during 2018 for the private and public sector. The innovative v-Banking service, which is unique at European level, was implemented for EUROBANK and it modernizes banking transactions giving priority to businesspeople and businesses. Eurobank's clients are now able to have personalized customer service within a secure digital environment without having to visit a bank branch.

Fraport Greece upgraded 14 regional airports by installing COSMOTE state-of-the-art IT and telecommunications Solutions to make a substantial contribution to uninterrupted and secure communication at airports, enhance the efficiency of business operations, and optimize services for passengers.

Coca-Cola HBC has selected the OTE Group to provide IT support services in 19 countries. This is a new investment in Greece that safeguards business continuity and creates more than 80 new jobs in the IT sector. The IT support services are provided by the OTE Group so as to ensure efficient management and issue resolution across all enterprise information systems of Coca-Cola HBC. The services offer support to 26,000 Coca-Cola HBC users in 14 languages 24/7 and 365 days a year.

A new project in the field of e-civilization was implemented for the Fund of Archeological Proceeds during 2018. Visitors to the Acropolis, Knossos, Messini, and the Museum of Heraklion are able to get a digital ticket on the Internet and avoid waiting in queues and encountering bad experiences. After two months of operation, the e-ticket already managed to generate a 13% increase in tickets.

The Fire Brigade project was delivered in 2018. It has been designed to collect and analyze geographic data received from Fire Service vehicles and organizations, and from unmanned drones. This allows Fire Service units to use smartphones, tablets, and PNDs (Personal Navigation Devices) to access crucial information about on-going fires and the resources available near the seat of the fire so that they can better coordinate fire-fighting.

Alongside implementing crucial digital transformation projects for the private and public sector, COSMOTE offered a number of services for small to medium-sized enterprises and for very small enterprises to help them grow.

The COSMOTE Business One proposition offers fixed, mobile, and cloud services. This allowed us to offer COSMOTE Digital Office providing cloud PBX (a PBX as a service with no investment) and new advanced digital tools and "smart" solutions to ensure maximum flexibility and cost-efficiency. Professionals can organize video conferences by sharing their computer screen (screen sharing) with their partners wherever they are.

COSMOTE Office Assistant is a brand new service offering remote secretarial support (e-secretary). This new innovative service helps professionals to manage their time more efficiently and focus on activities that are a top priority for their business. A cost-effective low entry package allows the business to manage a large volume of simultaneous calls, broaden service hours, and receive instant and regular notifications.

COSMOTE provides a new offering of mobile plans to cater for the seasonal needs of business in the tourism sector. COSMOTE Business Mobile Tourism is a custom-made solution designed to meet the needs of hotel owners, tour operators, and car rental businesses. It reduces the operational costs of their business since there is no need to pay the monthly costs for employees’ mobile devices while the business is closed in the off season.

COSMOTE offers COSMOTE Click & Site for very small enterprises to create their own online presence. With just one click, the entrepreneur can give their business an own website based on its Facebook page. The new innovative service includes a free domain, e-shop, and access to an e-booking service.

During 2018, COSMOTE offered COSMOTE My Internet for EU. The COSMOTE My Internet service now operates even when COSMOTE customers are traveling in the European Union. It provides genuine cost control and the security that travelers will not be charged after they have used their available MB allocation.

R&D focus on Sustainability

Over the course of 2018, the OTE Group participated in 25 R&D projects funded by the EU. The majority of these projects are in line with its sustainability values. Some of them focus on energy reduction and others offer a high level of community impact. These projects are directed toward technology superiority – one of the OTE Group’s strategic pillars. They also impact on future products/services, technologies, and telecommunications networks, and facilitate identification of new business opportunities to strengthen the Group’s competitiveness.

Flagship projects with key results for sustainability are presented below:

5G-XHaul delivered a converged optical and wireless network solution able to flexibly connect Small Cells to the core network. The main achievement was the final and very successful demonstration that took place in a realistic 5G network environment (the city of Bristol in June 2018), showcasing the various technological achievements of the project. The technoeconomic tool developed by COSMOTE received very positive assessments and is considered a stepping stone toward technoeconomic analysis of future research and 5G network implementations.

CREDENTIAL [GLL1] delivered innovative cloud-based services for storing, managing and sharing digital identity information and other highly critical personal data with a higher level of security than existing solutions by deploying advanced novel cryptographic technologies and improved strong authentication mechanisms.

PRIVACY FLAG developed a set of user-friendly tools to give protection for the data of citizens/individuals and companies when accessing smartphone applications, websites, and the Internet of Things in smart cities based on an innovative methodology known as the Universal Privacy Risk Area Assessment Methodology (UPRAAM).

5G-EVE and 5GENESIS aim to support the smooth transition to 5G networks/services by establishing open, evolving and distributed experimentation facilities across Europe for validation of the associated KPIs with an end-to-end approach in controlled set-ups and at large-scale events for a range of different vertical markets (e.g. smart cities, e-health, smart transportation, training, entertainment, and media). The two projects will develop/upgrade legacy 4G/4G+ testbeds in Europe (France, Spain, Italy, Greece, Cyprus, Germany, and the UK) and provide solutions for heterogeneous access, advanced spectrum management, MEC, NFV/SDN, open APIs, NR and NG core, site-interworking, and multi-site/domain/technology slicing/orchestration, etc.

5G-MOBIX (5G for cooperative & connected automated MOBIlity on X-border corridors) aims at executing and evaluating advanced Cooperative, Connected and Automated Mobility (CCAM) trials along x-border and urban corridors in different EU countries, as well as China and Korea under all conditions relating to road traffic, network coverage, and service demand. It employs 5G core technological innovations and takes local legal, business and social aspects into account.

5G-DRIVE aims to validate interoperability between EU and China 5G networks through extensive joint trials on eMBB and V2X services to be conducted in eight cities across the EU (Finland, Italy, and the UK) and China. At the same time, innovation will be promoted in technology domains such as network slicing, network virtualization, 5G transport network, edge computing, and New Radio (NR).

More detailed information for all EU projects can be found here.

Energy and Climate Change

Energy Management System
The strategic aim of the OTE Group is the rational and sustainable use of energy. It has therefore prioritized improvements in the energy performance of major company installations (office facilities, call centers, data centers, and telecommunication networks). This is a response to global efforts toward climate-change mitigation.

To this end, an Energy Management System was developed and certified according to the ISO 50001 standard in 2016. Initially, the System was implemented in a limited number of critical installations. Gradually it was expanded and in 2018 it was implemented in nine building complexes (including technology and office buildings, data centers, call centers, and the head office of the OTE Group) and 12 mobile base stations. Results are encouraging since energy savings exceed 4% for the buildings and 15% for mobile base stations.

Large-scale energy audits were also performed during 2018, while further enrichment of the portfolio with a significant number of installations certified with ISO 50001 is included in the OTE Group’s plans.

Climate Change Observatory
The OTE Group supports the Research Project "PANhellenic GEophysical observatory of Antikythera (PANGEA)", a flagship initiative of the National Observatory of Athens. PANGEA’s objectives relate to climate change and its impact on severe weather and natural disasters in Greece and the Eastern Mediterranean. The island of Antikythera in southwest Greece will be the National Hub for continuous monitoring of Essential Climate Variables (ECVs). The OTE Group has provided telecommunication equipment and services, as well as its facilities on Antikythera island to house scientific instruments and research infrastructure.

"Ctrl Shift Save the Climate – ICTs as Allies in Climate Protection"
COSMOTE along with the MEDITERRANEAN SOS Network (MedSOS) implemented a pioneering educational program entitled “Ctrl Shift Save the Climate – Information and Communication Technologies as Allies in Climate Protection”.

The program’s objective is to educate and train young people in Primary and Secondary Education and educators on the ways in which Information and Communication Technologies (ICTs) could contribute to energy saving, climate change mitigation, and adaptation.

During the academic year from 2017 to 2018, more than 1,500 students participated in the program.

Fostering Education and Digitalization

Educational Robotics – STEM
COSMOTE contributes to a better world for all through the development of digital skills of children from all over the country. Over the last 5 years, COSMOTE has been a strategic partner of Non-Profit Organization for Educational Robotics and Science WRO Hellas, implementing a series of initiatives intended to disseminate educational robotics and STEM img (Science Technology Engineering Mathematics) educational methodology throughout the Greek educational system. The following initiatives were launched in 2018:

  • “ROBOGIRL”, the first Greek fiction movie about educational robotics and the experience children gain from it was presented by COSMOTE. It is a family comedy about the power of the team and the capability of children to implement even the most incredible ideas. The movie tells the story of a young girl named Sofia, who although she is not associated with Science decides to sign up for the course on educational robotics. The challenges she faces enable her to discover new things about herself, her friends, her capabilities, and about the achievements a person can accomplish with commitment and perseverance. ROBOGIRL premiered on the COSMOTE YouTube channel and was aired on COSMOTE TV in December 2018. To watch the full movie, click here.
  • The Pan-Hellenic Educational Robotics Competition for Primary, Junior High and High School Students 2018 was completed with more than 3,500 children taking part. More than 1,500 teachers were trained to enable the student teams to design and build a complete robotic model. Moreover, the digitized projects from the educational robotics competition were uploaded on the WRO Hellas Digital Platform for educational documents to provide unlimited access to knowledge for every teacher in the country. In September, the Pan-Hellenic Educational Robotics Competition for Primary, Junior High and Senior High School Students 2019 was launched. The competition will finish in March 2019. A new pilot category for kindergarten children is included in this competition for the first time. 
  • The National WRO Competition 2018 was organized with more than 600 students participating from all over Greece. The students tried to provide solutions for critical issues facing our planet such as sustainable food production and food security with the aim of achieving the United Nations' No 2 Sustainable Development Goal of "Zero Hunger" by using their robotics structures. The winning teams from Greece took part in the 14th World Robot Olympiad WRO 2018 held in Thailand under the topic "Food Matters" in November. Two teams won the fourth place, and three more teams claimed significant distinctions.

  • CodeAthon is a new initiative to enhance coding for students. It was organized in the context of Europe Code Week 2018 in October in 4 Greek cities. The aim is to encourage their creativity in programming, to help them develop programming skills, and to empower team working. The 300 students aged 8 to 16 years old participated in this initiative and completed an unfinished electronic game, within 4 hours. The projects of the participating teams were uploaded on an open platform to help other children learn about coding.

Access to the Digital World Program
Because "digital skills do not go with age…", COSMOTE has been contributing to the development of technological skills among older people with the "Access to the Digital World" Program. The program has been running since 2012 and aims to promote lifelong learning, improve quality of life, and contribute to the development of technological skills among people with an average age of 64 years. Over the past 5 years, more than 7,000 people have participated in the program. In 2018, a total of five educational centers operated in Athens and Thessaloniki. All the participants learned how to use the tablet, navigate the Internet, enter the "world" of social media, and use applications to make their everyday lives easier (notes, calendar, notifications, webcam, maps, etc.).

COSMOTE Scholarship Program
COSMOTE ran its Scholarship Program for the 17th consecutive year. The program provides 36 scholarships for first-year students facing financial and social difficulties with a total value of € 650,000. Alongside financial support, COSMOTE offered the scholars fixed and mobile products and services free of charge to cover their telecommunication needs for the duration of their studies along with cable TV services. Over a period of 17 years, the program has provided a total of 658 scholarships valued at more than € 5.5 million.

OTE Group Telecommunications Museum: Champion Museum for 2018 in Greece
he OTE Group Telecommunications Museum was selected as the Honored Museum for 2018 in Greece by the Hellenic Committee of the International Council of Museums (ICOM) on the occasion of the International Museum Day on 18 May. Under the slogan for this year's International Day "Hyperconnected Museums: New Approaches, New Publics", the Telecommunications Museum has scheduled a series of events and educational programs for children, families, and the elderly hosted at the museum's renovated premises. Visitors to the museum use new augmented and virtual reality tools integrated in the renovated Permanent Exhibition Hall of the museum to interact with the museum’s collections and gain a unique and positive experience to share after their encounter. The Telecommunications Museum provides informal education, implements educational programs, and organizes events that reflect its outreach policy and dynamic relationship with society.

Entrepreneurship and Innovation

#GrowYourBusiness Digital Training
COSMOTE offers free digital training seminars to entrepreneurs through the initiative #GrowYourBusiness – Digital Training. More than 2,500 professionals attended live and live-streaming seminars held in ten cities in Greece and learned about new trends in the digital era. They also familiarized themselves with the world of social media, explored new consumer trends using sophisticated tools, and upgraded their corporate website. After completing the seminars, #GrowYourBusiness digital training is now available online through a series of 12 educational videos. This will allow even more businesses to explore the potential of digital technologies. #GrowYourBusiness is the umbrella for COSMOTE supporting the growth of very small, small, and mid-sized enterprises in the digital era.

This marathon competition of innovation and technology is being organized for the second year running by COSMOTE so as to promote talented people who have specialized in programming, design, communication, and entrepreneurship. It is intended to showcase ideas that will make our world better. A wearable kinetic stabilizer device, a 3D design application in the VR and AR environment, and a "smart" solution for detecting forest fires are the three winning ideas. The 12 teams that reached the final phase had been working for more than 28 hours in a specially designed area at OTE Academy. The participating teams were supported by 20 specialized mentors from business and the academic community. Moreover, they had the opportunity to get in touch with important scientists and entrepreneurs from Greece.

Second Innovation Marathon, Municipalities of Greece Attica
This initiative highlighted innovative applications that will change citizens’ daily life in the new digital era. A blockchain application that eliminates bureaucracy, an energy saving solution for buildings through artificial intelligence, and "smart" bins with sensors for optimum waste management were the ideas that emerged in the City Challenge Crowd hackathon #smartcity2 contest. More than 90 specialized mentors from local authorities, business and the academic community, supported the 77 teams as they worked on their solutions. COSMOTE also provided know-how on "smart cities" technologies. In this context, specialized executives took part in local workshops open to the public.

Safer Internet & COSMOTE Family

In 2018, COSMOTE Family was launched: A series of services, activations, and tools had been designed to help families enter the digital world with safety. The proposition was based on three dimensions: educate parents, join forces with recognized bodies, and launch new services. Parent education included the portal, where parents can navigate through articles, e-learning courses, and interviews. This was all reinforced by collaboration with organizations, such as the Hellenic Safer Internet Center run by the Foundation for Research and Technology (FORTH) and the Hellenic Society for the Study of Internet Addiction Disorder. Finally, the services launched were mobile family rate plans, with data limits for appropriate child use and an advanced parental control application for safe navigation of children on the Internet and social media.

Social Initiatives

Supporting NGOs for Children
Once again this year, the OTE Group supported 17 charitable organizations caring for children all over Greece by contributing nearly € 500,000 of financial aid. Over the past 19 years, the OTE Group has supported more than 55 institutions with almost € 8 million by contributing to the improvement of children’s living conditions all over Greece. Three NGOs were selected by the employees through internal voting. One of the three NGOs focuses on research into children’s neoplastic diseases and on the development of an application which contributes to monitoring their treatment. The other two provide housing, social services, and support for children who are at risk or are experiencing domestic abuse and neglect.

Creating Trauma Centers for Children
In 2018, the OTE Group along with the non-profit organization "Pediatric Trauma Care", contributed to the renovation and purchase of equipment for the Trauma Centers of three hospitals: The Attikon University Hospital and two hospitals in Crete, one of them being the General Hospital of Rethymno and the other being the General Hospital St. George, in Chania. Over the last six years, OTE Group has allocated more than € 600,000 to purchase equipment for 13 hospital units for children nationwide.

Contributions toward Disaster Relief

Support for the Hellenic Coast Guard
The OTE Group continues to support the work and mission of the Hellenic Coast Guard by donating an amount exceeding € 100,000. The amount contributed to the maintenance of 34 Coast Guard vessels primarily used in the eastern region of the Aegean and six terrestrial vehicles for border areas where the largest refugee influx has occurred. During these four years of support, the vessels were successfully used to respond to 5,236 search and rescue incidents in the eastern Aegean and more than 174,487 people in danger at sea were rescued.

Responding to Wildfires in Attica
When wildfires started in Eastern and Western Attica in July 2018, the Group acted promptly to meet the subsequent needs by securing communication services from the very first moment and by providing supplies, goods and equipment to those in need. A large number of the OTE Group's technicians and technical teams worked intensively on promptly restoring the damage caused. Moreover, the Group immediately responded to requests for telecommunication infrastructures and services. The Group also allocated a central building as a distribution center for food and supplies in one of the affected areas. The need for blood was addressed by offering supplies from the Group's Blood Bank through the Voluntary Blood Donation Program.

Internal & Corporate Volunteering Programs

OTE Group Employees in Marathons for Good Causes

  • 247 employees competed in the Thessaloniki Marathon 2018 in aid of a good cause. This resulted in a donation of € 2,000 being given to “Alma Zois”, a non-governmental organization for women with breast cancer.
  • 210 employees competed in the Thessaloniki Night Half Marathon 2018 in aid of a good cause. This resulted in a donation amounting to € 1,000 being given to “Syzoi”, a non-governmental association of parents of children with impaired vision and additional disabilities.
  • More than 800 employees competed in the Athens Authentic Marathon 2018 in aid of a good cause. This resulted in a donation amounting to € 15,000 being given to the NGO "Pediatric Trauma Care", a non-governmental organization for the equipment of a hospital's Trauma Center for children, located in Northern Greece. Moreover, a team of the company’s volunteer marathon runners ran with MDA Hellas marathon runners participating in wheelchairs.

Volunteering Work for NGOs
Once again in 2018, the OTE Group used the slogan “You can also become a volunteer”. The aim was to invite its employees to proactively contribute to the work of NGOs supporting children and the environment. In 2018, more than 120 employees volunteered to participate in two-day events such as bazaars organized by the NGOs.

Collecting Essentials for the Relief of the People affected by the Wildfires in Attica
The employees responded immediately to the call to collect essentials (food and medicines) for the fire victims and their families, as well as for stray animals. As a result, we donated 205 boxes of essentials to the towns of Rafina, Marathon, and Megara.

Internal Charity Bazaars for Christmas
This is the eighth consecutive year that the OTE Group has organized charity bazaars at its premises during vacation seasons. Employees had the opportunity to buy gifts for their families and at the same time support the NGO’s contribution to the community. A total of 13 NGOs supporting children in need and vulnerable social groups sold their products to more than 2,500 employees. The amount raised in 2018 exceeded € 23,000.

Educational Robotics Day for Employees and their Children
A special educational day was organized for employees and their children in collaboration with STEM img Education. The objective was to become more familiar with educational robotics and its benefits. More than 350 children participated in an hour-long educational robotics workshop. They and their parents took part in interactive high-tech activities, such as robots, virtual and augmented reality corners organized by the IT Digitalization and Innovation Unit.

The initiative’s goal is to infuse a startup mentality within the company, strengthen cross-company and cross-functional collaboration, and be a  mindset-changing experience for project teams and participants. The Hackathon pursues an inclusive "Everyone is an Expert" approach and adopts a format of open innovation. The competition also permitted participation without the need for coding and therefore allowed the creative process to overcome a common constraint for most of the teams as a consequence of the lack of IT experts. Collaboration was developed in-house across silos using a Digital Collaboration platform to facilitate an agile approach with the company’s own resources. The project participation was expanded to 12 companies in the OTE Group of Companies. More than 1,200 employees registered at the Hackathon minisite.

MyNet Go: New App for Employees

The application mynet.go is a mobile portal for all employee-related applications and will continue to undergo development with new features. The employees have access to information, news, and features which facilitate collaboration inside and outside the office. The application aims to assist in the creation of a better working day that is more flexible, allowing access to information, simple and instant completion of tasks using a mobile device, and from any location. The OTE Group has the vision of becoming an example of digital transformation in order to provide customers and partners with a holistic digital experience. Mynet.go represents a significant step in this direction.

Stop Wasting – Start Caring!

The OTE Group is integrating the principles of a circular economy in its operations across the value chain. Waste management is a core element of this process and specific, diverse programs have been developed to enable effectiveness and to increase awareness.

The OTE Group has been implementing an internal recycling program for packaging materials and paper. The program is based on the principle of “sorting-at-source” with centralized waste collection and management. The adoption of the recycling program empowers us to contribute to achieving national recycling targets for packaging materials in a quantifiable and well-documented manner, as well as to enhance environmental awareness among our employees.

In 2018, 206 recycling stations and more than 3,100 paper recycling bins were deployed in 17 of our buildings nationwide, covering about 9000 employees.

The amounts recycled in 2018 were as follows:

  • Paper: 72.64 metric tons
  • Plastic: 5.6 metric tons
  • Aluminum 832 kg

An internal communication campaign was run during the summer with the message: “The planet can take no more”. The aim of this campaign was to improve employees’ awareness of the effect of plastic bottles and to inform them about the need to take immediate action by starting to recycle them.

The OTE Group was the first company in Greece to implement refurbishment processes for end devices (ADSL img, VDSL img, VoIP modems, and TV decoders), and so far it remains the only company there to adopt this approach. As a result, this is facilitating the expansion of lifetime and overall utilization of the equipment supplied to customers of COSMOTE and the GERMANOS retail network. Proper end-of-life management of end devices is also being implemented. In 2018, more than 190,000 end devices were collected, over 170,000 of which have already been refurbished. More than 9,500 items were forwarded for recycling.

Moreover, the COSMOTE & GERMANOS retail network has set up a take-back scheme for phones, accessories, tablets, home batteries, and ink cartridges in order to facilitate the recycling of products sold at the end of their useful lifetime. In 2018, more than 40 tons of batteries, ink cartridges, phone devices, and tablets were collected in the COSMOTE & GERMANOS retail network.

Key facts at a glance

Markets, business Areas and market share  

OTE Group is the largest telecommunications provider in the Greek market. Under the unified COSMOTE commercial brand, OTE Group offers the full range of telecommunications services: from fixed-line and mobile telephony, broadband services, to pay television and integrated ICT img solutions. In addition to its core telecommunications activities, the Group in Greece is also involved in maritime communications, real-estate and professional training. Abroad, it operates in the telecommunications market of Romania, where it offers fixed-line and mobile communications, as well as television services.

Number of customers  
  • Access line connections (incl. WLR): 2,650,995
  • Active Broadband retail subscribers: 1,896,336
  • COSMOTE TV subscribers: 541,907
  • Mobile subscribers: 7,905,021
Number of employees  
  • Fixed line operations: 8,203
  • Mobile operations: 1,953
Shareholding of Deutsche Telekom AG since   2008

OTE Group Greece
Within the framework of Integrated Management System, certified as per PAS99:2012 “Integrated Management System – Requirements”, the following certifications have been achieved.


  • ISO 9001:2015 | Quality Management Systems – Requirements 
  • ISO 14001:2015| Environmental Management Systems – Requirements with guidance for use
  • OHSAS 18001 img:2007 / ELOT 1801:2008 | Occupational Health & Safety Management Systems – Requirements
  • ISO 22301: 2012| Societal Security - Business Continuity Management Systems – Requirements
  • ISO 50001: 2011 | Energy Management Systems - Requirements with guidance for use
  • ISO 27001: 2013| Information Technology – Security Techniques – Information Security Management System – Requirements
  • ISO/IEC 20000-1 : 2011 | Information Technology - Service Management System*
  • ISO 31000: 2009| Risk Management – Principles and Guidelines (attestation)
  • Principles and Guidelines for Good Distribution Practice for Medical Devices acc. to Decision No. 1348/04 of the Greek Ministry for Health and Welfare
  • ISO 19600: 2014 | International Standard for Compliance Management (attestation)
  • ISO 37001: 2016 | Anti Bribery Management Systems Standard
  • Industrial Safety Certification (ΕΚΒΑ) | Greek Legislation “Government Gazette Β 336 - 16.03.2005”*
  • Assurance Reports on Controls at a Service Organization  (SOC I & SOC II)
  • ISO 17025:2005| General requirements for the competence of testing and calibration laboratories*

Also, OTE and COSMOTE are certified according to standard IDW AssS 980 for Compliance Anti-Corruption and Compliance Anti-Trust

Note: Certifications marked with an asterisk (*), refer to COSMOTE.

Please refer to the internet for further information
Local CR reports  

The OTE Group’s Sustainability Report 2018, including data from 9 companies of the Group, presents its economic, social and environmental footprint, as well as its contribution to the Achievement of the UN Sustainable Development Goals. For the first time this year, the Report includes a video in sign language, along with subtitling and speakage, for people with hearing and visual impairment. The report has been drawn up in accordance with the Core option of the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines.