Total workforce management allows HR to be managed in a holistic manner, enabling qualitative and quantitative personnel planning over the long term. The total workforce ratio describes the relationship between all personnel expenditure and revenue. This means: if the ratio has fallen in comparison with the previous year, either revenue has remained constant while total workforce costs have gone down, or revenue has increased with stable Total Workforce Cost.
Having fallen in the Group as a whole in the period from 2014 to 2017, the ratio increased slightly to 22.6 percent in 2018. On an international level, it decreased – from 16.6 percent in 2015 to 15.9 percent at present – but it increased slightly in Germany due to the rise in personnel costs. The adjusted ratio for the Group as a whole was down 0.1 percentage points year-on-year.