As per the end of 2018, the Group’s headcount had fallen by 0.8 percent year-on-year. Development within the individual segments showed a varied pattern. For example, the headcount in our Germany operating segment was down 3.4 percent, as the combined result of efficiency enhancement measures, fewer hirings in the operating units, and the take-up of socially responsible staff restructuring schemes. As at December 31, 2018, the total headcount in our United States operating segment was up 2.1 percent year-on-year, primarily due to additional hirings in customer service, in the backoffice, and in the networks unit, although this was partially offset by a decrease in customer acquisitions. In our Europe operating segment, the year-end headcount was up 1.5 percent, due in large part to the transfer of personnel from UPC Austria by our Austrian NatCo, and the expansion of services in Croatia. The year-end headcount in our Systems Solutions operating segment was down 1.2 percent net against 2017, primarily as a result of restructuring measures, while the Group Headquarters & Group Services segment reported a 3.9 percent decrease. The headcount reduction associated with ongoing staff restructuring measures at Vivento was partially offset by an increase in the Technology and Innovation unit.
In Verbindung mit den weiteren Angaben zu den Mitarbeiterzahlen deckt die Angabe zur weltweiten Entwicklung der Mitarbeiterzahlen den GRI-Indikator GRI 401-1 (Neueinstellung und Fluktuation) vollständig ab. Weiterhin wird die EFFAS-Kennzahl S01-01 (ausscheidende Mitarbeiter) teilweise abgedeckt.