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  • 2018 Corporate Responsibility Report

Business activities and organization

With 178 million mobile customers, around 28 million fixed-network lines and around 20 million broadband customers, we are one of the leading integrated telecommunications companies worldwide. We offer our consumers fixed-network/broadband, mobile, internet, and internet-based TV products and services, as well as ICT img solutions for our business and corporate customers. We have an international focus and are represented in more than 50 countries. With a staff of some 215,675 employees throughout the world (December 31, 2018), we generated revenue of 75.7 billion euros in the 2018 financial year, around 68 percent of it outside Germany.

We believe that economic, social, and ecological aspects can be reconciled; sustainability is the guiding principle behind all our actions. A range of sector-specific and general conditions are crucial to our success: These include first-rate quality at reasonable costs, and the highest standards in data privacy and ‑security, customer service, and network expansion. Just as crucial are competent employees and good working conditions both within the Group and at our suppliers. It is also important to consider the potential consequences of climate change for our business activities, for example, to construct our network infrastructure in such a way that it is protected from severe weather conditions, changes in temperatures and high wind speeds. Our customers expect innovative products and services that help them reduce their carbon footprint, among other things. Furthermore – despite the rapid growth in data traffic and the network development this requires – we want to reduce our own CO2 emissions Group-wide. Another important aspect: Even beyond our core business, we want to be a trustworthy companion in a world that is becoming increasingly complex. For us, this means conducting ourselves in a way that is ethical and compliant with the law and informing and involving our stakeholders in a transparent way.

You can find additional information on our business development in the 2018 Annual Report.

As illustrated in the diagram, our Group consists of five operating segments.

The organizational structure at a glance

We strive to make an effective contribution to sustainable development along all parts of our supply chain.

Simplified illustration of Deutsche Telekom’s supply chain