Telekom Logo
  • 2018 Corporate Responsibility Report

Protecting personal data

Protecting our customers’ data is one of our top priorities. We also provide up-to-date information about all of our data protection activities on our Group website under data protection and data security. The following examples serve as a brief excerpt of our recent activities: The GDPR took effect in May 2016. After a two-year transition period, the regulation has been binding since May 25, 2018.

International cooperation for cyber security
In 2018, we once again promoted data security on an international level. Among other things, we are a founding partner of the Charter of Trust, which was signed at the Munich Security Conference in February. One of its objectives is to establish general minimum standards for cyber security that are aligned with state-of-the-art technology. Together with our partners, we have identified ten action areas which call for more activity in order to ensure cyber security.

Furthermore, in November 2018 we underscored our commitment to security in the digital world by signing the Paris Call for Trust and Security in Cyberspace. We thereby pledge to intensify and actively shape collaboration in support of integrity and security in the digital world.

Commendation for handling of customer data
For the third time, in 2018 we were commended by the independent testing authority TÜV Informationstechnik (TÜViT) for our handling of customer data. TÜViT certified that our processing of customer data, as it relates to billing, for example, is done in a secure and careful manner.

Security on the go
Since November 2017, we have partnered with the company Check Point Software Technologies to offer the Protect Mobile security solution for smartphones to our consumer customers. Protect Mobile provides reliable protection from cyber attacks through a combination of network protection and app on the smartphone – for downloading apps, doing online banking or surfing in the browser. Deutsche Telekom customers can add this option free of charge to their existing mobile phone contract. For the most complete protection, the app is available for Android and iOS from app stores.

Simple data privacy statements for everyone
Data Privacy Notices are often incomprehensible to the layperson. Our one-pager provides our customers with an easy-to-read overview of data privacy at our company. It contains simple, condensed information on the basics behind our data processing activities. It does not replace our formal data privacy statement, to which we link in the document and which complies with legal requirements. Instead, it provides users with transparent information on how and to what extent we process and use personal data. With this one-pager, we have followed an initiative launched by the National IT Summit, supported by the Federal Ministry of Justice and Consumer Protection.

Encryption for all
Together with the Fraunhofer Institute for Secure Information Technology (Fraunhofer SIT), we launched the “Volksverschlüsselung” encryption solution in 2016. It is a simple, free way to encrypt emails. We operate the solution at a high-security data center. The keys are generated on the user’s device. The user is the only person with access to them; they are not sent to the infrastructure operator. To use the encryption, users only need to install the software and identify themselves as part of a simple one-time process. This product supports the federal government’s digital agenda. What’s more, we fulfill the requirements of the Charter for the Promotion of Trustworthy Communications (“Charta zur Stärkung der vertrauenswürdigen Kommunikation”), which was proposed and signed by representatives from the business and scientific communities as well as by political representatives.

Other examples of our comprehensive data protection and security services:

  • At the start of 2018, we published practical data protection tips for our customers on our website. We offered these tips with the aim of helping our customers manage, for example, the requirements of the General Data Protection Regulation (GDPR).
  • Information on cyber criminals, malware and phishing is distributed over thousands of websites on the internet. The website brings this information together, providing users with easy access to security issues. Young people, adults and businesses can find useful information and specific tips concerning security and data protection.
  • The “Confidential” issue of our We Care magazine talks about how dangerous hacker attacks can be and how users can protect themselves. In the issue Inkognito we discuss how to protect one’s privacy without becoming a digital outsider.
  • Users can track cyber attacks on our website in real time using our security dashboard. We show the countries where the cyber attacks are coming from on a map. For more information on this, go to
  • Our Netzgeschichten (Network Stories) also discuss issues regarding protection of minors and consumers. You can watch all of our videos on YouTube: