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  • 2018 Corporate Responsibility Report

Sustainable Products and Services

In 2018, the OTE Group launched and developed several products and services to help customers improve their sustainability performance. The Group also successfully implemented some significant projects with the same objective. A number of examples are listed below:

In 2018, COSMOTE in collaboration with the Kir-Yianni winery in Naoussa, implemented a pilot application called “Smart Wine which ensures the quality conditions of the wine being stored or transported step by step until it reaches consumers. This approach utilizes innovative Narrow-Band Internet of Things (NB-IoT) technology. Smart Wine application allows the conditions to be monitored throughout the wine's route from the producer to the distributor and on to the consumer.

Using Narrow-Band Internet of Things (NB-IoT) technology, the first "smart university campus" was launched by COSMOTE in Xanthi in collaboration with the Democritus University of Thrace (DUTH). The pilot project fully utilizes the advantages of the NB-IoT technology for implementation of smart applications to enhance air and water quality monitoring, and management of the campus's lighting and heating oil.

Various digital transformation projects were implemented during 2018 for the private and public sector. The innovative v-Banking service, which is unique at European level, was implemented for EUROBANK and it modernizes banking transactions giving priority to businesspeople and businesses. Eurobank's clients are now able to have personalized customer service within a secure digital environment without having to visit a bank branch.

Fraport Greece upgraded 14 regional airports by installing COSMOTE state-of-the-art IT and telecommunications Solutions to make a substantial contribution to uninterrupted and secure communication at airports, enhance the efficiency of business operations, and optimize services for passengers.

Coca-Cola HBC has selected the OTE Group to provide IT support services in 19 countries. This is a new investment in Greece that safeguards business continuity and creates more than 80 new jobs in the IT sector. The IT support services are provided by the OTE Group so as to ensure efficient management and issue resolution across all enterprise information systems of Coca-Cola HBC. The services offer support to 26,000 Coca-Cola HBC users in 14 languages 24/7 and 365 days a year.

A new project in the field of e-civilization was implemented for the Fund of Archeological Proceeds during 2018. Visitors to the Acropolis, Knossos, Messini, and the Museum of Heraklion are able to get a digital ticket on the Internet and avoid waiting in queues and encountering bad experiences. After two months of operation, the e-ticket already managed to generate a 13% increase in tickets.

The Fire Brigade project was delivered in 2018. It has been designed to collect and analyze geographic data received from Fire Service vehicles and organizations, and from unmanned drones. This allows Fire Service units to use smartphones, tablets, and PNDs (Personal Navigation Devices) to access crucial information about on-going fires and the resources available near the seat of the fire so that they can better coordinate fire-fighting.

Alongside implementing crucial digital transformation projects for the private and public sector, COSMOTE offered a number of services for small to medium-sized enterprises and for very small enterprises to help them grow.

The COSMOTE Business One proposition offers fixed, mobile, and cloud services. This allowed us to offer COSMOTE Digital Office providing cloud PBX (a PBX as a service with no investment) and new advanced digital tools and "smart" solutions to ensure maximum flexibility and cost-efficiency. Professionals can organize video conferences by sharing their computer screen (screen sharing) with their partners wherever they are.

COSMOTE Office Assistant is a brand new service offering remote secretarial support (e-secretary). This new innovative service helps professionals to manage their time more efficiently and focus on activities that are a top priority for their business. A cost-effective low entry package allows the business to manage a large volume of simultaneous calls, broaden service hours, and receive instant and regular notifications.

COSMOTE provides a new offering of mobile plans to cater for the seasonal needs of business in the tourism sector. COSMOTE Business Mobile Tourism is a custom-made solution designed to meet the needs of hotel owners, tour operators, and car rental businesses. It reduces the operational costs of their business since there is no need to pay the monthly costs for employees’ mobile devices while the business is closed in the off season.

COSMOTE offers COSMOTE Click & Site for very small enterprises to create their own online presence. With just one click, the entrepreneur can give their business an own website based on its Facebook page. The new innovative service includes a free domain, e-shop, and access to an e-booking service.

During 2018, COSMOTE offered COSMOTE My Internet for EU. The COSMOTE My Internet service now operates even when COSMOTE customers are traveling in the European Union. It provides genuine cost control and the security that travelers will not be charged after they have used their available MB allocation.