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  • 2018 Corporate Responsibility Report

Key facts at a glance

Markets, business Areas and market share  

OTE Group is the largest telecommunications provider in the Greek market. Under the unified COSMOTE commercial brand, OTE Group offers the full range of telecommunications services: from fixed-line and mobile telephony, broadband services, to pay television and integrated ICT img solutions. In addition to its core telecommunications activities, the Group in Greece is also involved in maritime communications, real-estate and professional training. Abroad, it operates in the telecommunications market of Romania, where it offers fixed-line and mobile communications, as well as television services.

Number of customers  
  • Access line connections (incl. WLR): 2,650,995
  • Active Broadband retail subscribers: 1,896,336
  • COSMOTE TV subscribers: 541,907
  • Mobile subscribers: 7,905,021
Number of employees  
  • Fixed line operations: 8,203
  • Mobile operations: 1,953
Shareholding of Deutsche Telekom AG since   2008
Certifications  

OTE Group Greece
Within the framework of Integrated Management System, certified as per PAS99:2012 “Integrated Management System – Requirements”, the following certifications have been achieved.

OTE and COSMOTE

  • ISO 9001:2015 | Quality Management Systems – Requirements 
  • ISO 14001:2015| Environmental Management Systems – Requirements with guidance for use
  • OHSAS 18001 img:2007 / ELOT 1801:2008 | Occupational Health & Safety Management Systems – Requirements
  • ISO 22301: 2012| Societal Security - Business Continuity Management Systems – Requirements
  • ISO 50001: 2011 | Energy Management Systems - Requirements with guidance for use
  • ISO 27001: 2013| Information Technology – Security Techniques – Information Security Management System – Requirements
  • ISO/IEC 20000-1 : 2011 | Information Technology - Service Management System*
  • ISO 31000: 2009| Risk Management – Principles and Guidelines (attestation)
  • Principles and Guidelines for Good Distribution Practice for Medical Devices acc. to Decision No. 1348/04 of the Greek Ministry for Health and Welfare
  • ISO 19600: 2014 | International Standard for Compliance Management (attestation)
  • ISO 37001: 2016 | Anti Bribery Management Systems Standard
  • Industrial Safety Certification (ΕΚΒΑ) | Greek Legislation “Government Gazette Β 336 - 16.03.2005”*
  • Assurance Reports on Controls at a Service Organization  (SOC I & SOC II)
  • ISO 17025:2005| General requirements for the competence of testing and calibration laboratories*

Also, OTE and COSMOTE are certified according to standard IDW AssS 980 for Compliance Anti-Corruption and Compliance Anti-Trust

Note: Certifications marked with an asterisk (*), refer to COSMOTE.

Please refer to the internet for further information   https://www.cosmote.gr/cs/otegroup/en/enopoihmeno_systhma_diaxeirishs.html
Local CR reports  

The OTE Group’s Sustainability Report 2018, including data from 9 companies of the Group, presents its economic, social and environmental footprint, as well as its contribution to the Achievement of the UN Sustainable Development Goals. For the first time this year, the Report includes a video in sign language, along with subtitling and speakage, for people with hearing and visual impairment. The report has been drawn up in accordance with the Core option of the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines.